Reisenberg Vacations from ￥169,510

The TV did not work, even after calling staff, and experts. The so-called third bed was not a bed, it was a very soft sofa which caused my daughter backache pain in the morning. There was no black tea or coffee or milk available in the room. The breakfast was good and plentiful.

Wow! What a gorgeous place to stay. Every detail was amazing, the decor was so beautiful and the staff were so professional and helpful. Great location, easy to get to the main sites, but far enough away that there were no crowds.

I have stayed at this hotel five times, but after this last three-day stay, I can say with certainty that I will never return. To be absolutely clear: the young woman who checked me in was extremely kind, professional, and courteous. Unfortunately, her attitude was completely overshadowed by the unacceptable behavior of the older woman working at reception on the morning of December 27. After I properly provided my room number at breakfast so the charge could be posted to my room—a normal and previously accepted practice—this employee chose to publicly confront me, raise her voice, and create a humiliating scene in front of other guests over a simple billing issue. There was no attempt at discretion, no professionalism, and no basic respect. Instead of quietly checking the system or handling the matter privately, she acted in an aggressive, accusatory, and hostile manner. This was not a misunderstanding—it was gross incompetence combined with an unacceptable attitude. Publicly embarrassing a guest over a breakfast charge is beyond unprofessional and reflects extremely poor management, lack of staff training, and a complete disregard for customer dignity. This behavior is unacceptable in any hotel, let alone one that expects repeat guests. Because of this experience, I strongly discourage anyone from staying here. If management tolerates this type of conduct, guests should expect the same disrespect.

Very helpful manager and the property is a newly outfitted 4 star hotel