Reichenbach Vacations from ￥584,743

Pros: Our room was cleaned really well every day. The staff was very helpful and kind. The food in the cafe downstairs was delicious and reasonably priced. It felt safe. Noise was fine for us because we had a sound machine. The bed was comfortable. The location is excellent. Cons: shower water pressure was so extremely weak. I am not sure what the daily resort fee was for. I wish it had covered replenishing water bottles- we received two on the first day but not daily. We brought chick fila into the lobby cafe area and they told us to move outside to the patio.

Great hotel with great rooms and spectacular views!

You cannot beat the location to Times Square, Broadway, the Subway and it has the complete “vibe” of New York. We felt completely safe but liked the security at the entrance. We were also very thankful for the spacious room. A huge added bonus was Anita’s Gelato being just steps from the front door.

The hotel was overall a pleasant place to stay. The location was great, the staff were very friendly and helpful, and the restaurant had a lovely atmosphere. The food was also good and enjoyable. However, the room was disappointing. The mattress was extremely uncomfortable and felt very worn out and sagging in the middle, making it difficult to get a good night’s sleep. The pillows were also uncomfortable. In addition, the bathroom was surprisingly small, to the point of being quite impractical. While the service and location were definite positives, the comfort of the room needs significant improvement.