アイロン / アイロン台、WiFi (無料)、ベッドシーツ

ヘンローペン ホテル の口コミ

2 out of 5
ヘンローペン ホテル
511 North Boardwalk, Rehoboth Beach, DE

口コミ

8.4

とても良い

評価 10 - 1002 件の口コミ中 440 件が非常に良い" "
評価 8 - 1002 件の口コミ中 351 件が良い" "
評価 6 - 1002 件の口コミ中 130 件が普通" "
評価 4 - 1002 件の口コミ中 46 件が不満" "
評価 2 - 1002 件の口コミ中 35 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

7.0/10

設備とサービス

7.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Kafia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I truly enjoyed my stay at this hotel, the staff was bright and polite...I would recommend
2024 年 5 月に 3 泊滞在

2/10 (非常に不満)

Cesar

気になった点 : スタッフとサービス
Me dieron diferente cuarto
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Cesar,We would like to apologize of your experience. We understand that you intended to book an Oceanfront room when you instead booked a different room type. While the Oceanfront rooms were sold out for your first evening, fortunately we were able to accommodate you on your second evening by upgrading you to an Oceanfront room. We are sorry you were still not satisfied with your stay.Thank you for your review and thank you for staying with us,

8/10 (良い)

Shari

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We spent one night and had a very nice experience. We loved the partial ocean view and sound of the ocean all night long! The furniture and art is a little dated, but it was a great place to stay for the night. Staff was very friendly and helpful!
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Shari,Thank you for your review and thank you for staying with us.We hope to see you again soon,

6/10 (普通)

Ashton Brooke

家族旅行, グループ旅行
良かった点 : スタッフとサービス
The parking garage is rather small. We did find a spot after a few hrs. Luckily we could park on the road. The room was nice. It said ocean view, and was a side view. It was still pretty. There was a wedding, so the price was much higher than most days. Great location.
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Ashton,Thank you for your review.We hope to see you again,

10/10 (非常に良い)

Gina、Las Vegas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location
2024 年 5 月に 3 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Gina,Thank you for leaving us such a wonderful review.We hope to see you again,

6/10 (普通)

Jack

家族旅行
良かった点 : スタッフとサービス
Ocean front on the boardwalk, wonderful views, easy access to beach. It is a 5-10 min walk to most Main Street businesses.
2024 年 5 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Helo Jack,Thank you for your review.

10/10 (非常に良い)

Karen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ocean view was amazing and walking distance to everything
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Karen,It is great to hear that you enjoyed our views and location!We hope to see you again,

10/10 (非常に良い)

Haoran

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Every thing is great. Only gripe is wifi not very stable
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Haoran,Thank you for your review. We will certainly test and improve our Wi-Fi capabilities. Thank you for staying with us,

4/10 (不満)

Lawrence

カップルで旅行
気になった点 : 設備とサービス
Starkness. Flimsy linens. Paper cups. Too small bathrooms
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Lawrence,Thank you for your review. We will use your feedback to continue improving our accommodations. Thank you for staying with us,

10/10 (非常に良い)

Samirah

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Samirah,We appreciate the great review!Thanks for staying with us,

10/10 (非常に良い)

Mark、Germantown

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Mark,Thank you for staying with us and thank you for your gracious review.We hope to see you again,

8/10 (良い)

Jean

カップルで旅行, 家族旅行
We were there for a wedding on the 8th floor. Beautiful venue
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 12 日)
Hello Jean,Thank you for your review and thank you for staying with us at the Henlopen Hotel.

8/10 (良い)

Sharon

良かった点 : スタッフとサービス
気になった点 : 設備とサービス
The description of the room views are confusing. I thought i had booked an ocean front room. When i checked in i was given an ocean view room. Calling it an ocean view was a stretch… the balconies all faced a courtyard facing another building with balconies.. and you had to lean over and look to the right to get a partial view of the ocean. I was able to do an “upgrade “ To an ocean front room for an additional fee. The person at the front desk said that previous guests were also confused with the view descriptions when booking. I was only able to do the upgrade because it was the beginning of may … preseason. The up grade was well worth it.. the view was fantastic! The hallway to the rooms are partially open air on one side and the doors to the rooms face an alley way … if you looked down there was garbage all over the ground. The room doors also directly face the back of an old building and what looks like a rusted out old air conditioning roof unit. The parking garage was tight parking due to the large cement support columns. There is no restaurant in the hotel and no breakfast offered. The closest restaurants start at Rehoboth Avenue. The hotel was quiet for the most part.. except you definitely hear the nearby room doors slamming when guests are going in and out of their rooms.
2024 年 5 月に 4 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Sharon,Thank you for your review. Your input will be used to create better stays for all of our guests. We hope to see you again,

8/10 (良い)

Margaret、CHAMBERSBURG

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a corner, ocean front king room. The view was great. The room was quiet. Found the room a bit sparsely furnished. One comfortable chair. No table. Could use ottoman as chair, but no back. Room looked spacious, but there was little furniture. Suspect it was a little smaller square footage wise. Two person only.
2024 年 5 月に 3 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Marget,We appreciate your review. We will certainly use your input to create better stays for all of our guests. Thank you,

10/10 (非常に良い)

Grace

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So the property is actually pretty great i stayed for 5 nights my friend had an emergency and the staff are so amazing all of them they all were so helpful and understanding. The room was great for me and my buddy . I will say when it says ocean view its partial ocean view but it was great everything was clean and once again the staff went above and beyond. Great view , really great parking , it was just all around the best place for us to stay i have stayed many places but this was great . Ashley at the front desk really i have to shout her out she helped me and my friend so much shes amazing you all are and i will be back very soon .
2024 年 5 月に 3 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Grace,We appreciate your kind words and are pleased to hear you enjoyed your stay. Thank you for staying with us,

4/10 (不満)

John

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 5 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 10 日)
Hello John,Thank you for your review.

6/10 (普通)

Donald

家族旅行
良かった点 : スタッフとサービス
Affordable beachfront boardwalk lodging.
2024 年 5 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Donald,Thank you for your review.

10/10 (非常に良い)

Viola

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property was right on the ocean. I paid for a room with a premium ocean view but it was actually only visible from the deck and you had to look sideways. It seemed like there were lot of vacancies theree but I did not ask to be moved because it was only one night.
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Viola,Thank you for the review and thank you for staying with us.

10/10 (非常に良い)

Melissa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great views and quiet and comfortable
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Melissa,Thank you for your review. We are happy to hear that you had an enjoyable stay.Thanks for staying with us,

6/10 (普通)

Carol、Ashfield

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Wonderfully helpful front desk person. Offered restaurant advice and other local tidbits. Gave us plenty of kurig capsules. Unfortunately the coffee machine did not work. Shower water was hot but weak flow. Room was clean but cooling unit noisy. Great location on boardwalk and given kind staff willlikely try again.
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Carol,We apologize for any inconveniences you experienced during your stay. The team will certainly investigate your stay in order to provide better experiences for all of our guests. We hope you visit us again so we can provide you with you stay you deserve.Thank you for the review and thank you for staying with us

10/10 (非常に良い)

Marion

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at the Henlopen are always pleasant and helpful. The lobby and rooms are very clean!
2024 年 5 月に 3 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 5 日)
Hello Marion,We appreciate the great review and are pleased to hear that you enjoyed your stay.Thank you for staying with us at the Henlopen Hotel,

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had a great Time in Rehoboth Beach, The Hotel Location was great with the Beach just out the back and the restaurants and shops just a short walk!
2024 年 5 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Richard,We are pleased to hear you enjoyed your stay at the Henlopen Hotel in Rehoboth Beach Delaware!Thank you for your review and thank you for staying with us.

10/10 (非常に良い)

Joan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Joan,Thank you for the positive review! We look forward to your next stay,

8/10 (良い)

Ann

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I wish the room had a full ocean view Shower could use some updating. Towels were worn out. The room was a nice size and the bed was comfortable. Add tea instead of just coffee
2024 年 5 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 5 日)
Hello Ann,Thank you for your review. We will certainly use it to create better stays for all of our guests.We hope to see you again,

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Helpful staff, clean, nice off-season rates.
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 4 日)
Hello Heather,The Henlopen Hotel appreciates your positive review. We hope to see you again.Thanks for staying with us,

8/10 (良い)

Marlene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our 1st stay was in an oceanfront while they were remodeling, but the awesome view made up for the noise. This time we stayed in an ocean view with no power tools to be heard and love that its right on the boards. So the minor things we did notice isn't worth writing about. Staff is friendly and accommodating. We'll stay again.
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Hello Marlene,Thank you for your review. We hope to see you again soon!Thank you for staying with us,

10/10 (非常に良い)

Susan

良かった点 : 設備とサービス
We had an oceanfront room. The bed was very comfortable, had a really nice walking shower, very clean. Attentive housekeeping staff. Highly recommend.
2024 年 4 月に 3 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 29 日)
Hello Susan,We at the Henlopen Hotel are pleased to hear you had such an enjoyable stay. Thank you for staying with us and thank you for such a positive review.

10/10 (非常に良い)

Chetan、Germantown

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Have stayed at this place many times. Love the hotel and its location.
2024 年 4 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 28 日)
Hello Chetan,We appreciate your glowing review and thank you for staying with us!

8/10 (良い)

Kristen

2024 年 4 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 29 日)
Hello Kristen,Thank you for your review.We hope to see you again,

10/10 (非常に良い)

Heidi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great clean place
2024 年 4 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 27 日)
Hello Heidi,The Henlopen Hotel appreciates your positive review! We look forward to your next stay.Thanks again,

10/10 (非常に良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent stay and had and Excellent experience at Victories restaurant on the boardwalk with THE BEST Server I Wver Had Anywhere!
2024 年 4 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 27 日)
Hello Patrica,We at the Henlopen Hotel would like to thank you for your positive review. Thanks for staying with us,

6/10 (普通)

Alexandra

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 27 日)
Hello Alexandra,Thank you for the Review. We hope to see you again.Thanks for staying with us,

8/10 (良い)

Brittany

良かった点 : 施設のコンディションと設備
Very pleased with hotel. Love the location. Quiet and very clean. Staff super friendly.
2024 年 4 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Brittany,Thank you for your review. We look forward to your next stay!Thanks again,

10/10 (非常に良い)

Denise

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great view of the ocean. Loved it!
2024 年 4 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Denise,We are pleased to hear that you enjoyed our location and views! Thank you for the review,

10/10 (非常に良い)

Andrew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The staff was extremely nice and helpful. Rooms are in need of upgrading. Best part is convenience of being right on Boardwalk.
2024 年 4 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Andrew,Thank you for the positive review. We will certainly use your feedback to create better stays for all of our guests.We hope to see you again,

10/10 (非常に良い)

Tiffany

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was exceptional.
2024 年 4 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 22 日)
Hello Tiffany,The team appreciates the glowing review! We look forward to your next stay.Thanks again,

8/10 (良い)

Jamie

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 23 日)
Hello Jamie,Thank you for the review. We hope to see you again,

10/10 (非常に良い)

Mischaleta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 22 日)
Hello Mischaleta,The Henlopen Hotel would like to thank you for your gracious review. We hope to provide you with another great stay in the future!Thanks for staying with us,

10/10 (非常に良い)

Peter

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice big room
2024 年 4 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Peter,Thank you for your review. We hope you will enjoy our large rooms again soon!Thank you,

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was friendly. Easy checking very clean nice tv for a nice price
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello Michael,Thank you for the kind review!

8/10 (良い)

Herman

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a view of the ocean and could hear the waves from our room which we liked. It is close to lots of dining options by walking which we took advantage of. The coffee in the room was good, beds were comfortable, and rooms were clean. The only negative I saw was the stair wells could be cleaner.
2024 年 4 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 20 日)
Hello Herman,Thank you for the kind review. We will certainly use your input to create a better experience for all of our guests.Thank you,

8/10 (良い)

Matthew

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello Matthew,We appreciate your Review.Thank you,

10/10 (非常に良い)

Alicia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Second time staying here and has always been perfect. Staff is friendly. Rooms are always nice and clean. This property will continue being one of my go to hotels.
2024 年 4 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Alicia,The Henlopen Hotel is pleased to have provided you with yet another enjoyable stay. We hope to see you a third time!Thank you for the review,

10/10 (非常に良い)

Crystal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello Crystal,We appreciate your kind review!Thank you,

10/10 (非常に良い)

Nelly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 14 日)
Hello Nelly,The Henlopen Hotel would like to thank you for the great review! We hope to see you again!

10/10 (非常に良い)

Monica

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I saw few bad reviews about this place but I was positively surprised! Room was super clean and renovated, staff super nice, and it is on an amazing location with ocean view!
2024 年 3 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Hello Monica,We at the Henlopen Hotel would like to thank you for your gracious review! The team is pleased that you enjoyed your stay. We look forward to seeing you again!

6/10 (普通)

Samantha

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Went for spring break, hotel was not up and running well yet for the season. Issues with computers systems, my account triple charged initially, could not find my reservation initially, issues with magnetic card locks, used an actual key and only one for the 4 of us. And only one elevator in working order, with a slight 2 hour time frame of no elevators making us use the stairs. By the way we were on the 6th floor. Staff was accommodating and they worked to fix issues quickly.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Hello Samantha,The Henlopen Hotel would like to apologize for your unsatisfactory stay. We will certainly use your input to create a better experience for future guests. We hope you will visit us again so we can provide you with the stay you deserve.Thank you,

10/10 (非常に良い)

William

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location on the ocean and next to the Rehoboth boardwalk us outstanding.
2024 年 3 月に 3 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 6 日)
Hello William,We are pleased to hear that you enjoyed our accommodations! We look forward to seeing you again.Thank you for the review,

10/10 (非常に良い)

sarah

2024 年 4 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Sarah,Thank you for your positive review. We hope to see you again,

2/10 (非常に不満)

kirk

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Nice location, decent hotel but fruadulent room pictures. The reality was not even close to the actual room. The Hotel Manager must be used to complaints, given his passive aggressive attitude about the issue.
2024 年 3 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 6 日)
Hello Mr. Hummell,We are saddened to hear that your stay was not up to your expectations. Our staff is just as confused as you are as to why your reservation details displayed pictures of a room type you did not book. That being said, we did offer compensation for your troubles. The Henlopen Hotel thanks you for bringing this to our attention. We hope to see you again,