ロビー応接スペース
利用可能日を確認

モーテル 6 レッド ディア、アルバータの口コミ

2 out of 5
モーテル 6 レッド ディア、アルバータ
900-5001 19 St, Red Deer, AB

口コミ

7.0

良い

評価 10 - 1003 件の口コミ中 215 件が非常に良い" "
評価 8 - 1003 件の口コミ中 393 件が良い" "
評価 6 - 1003 件の口コミ中 162 件が普通" "
評価 4 - 1003 件の口コミ中 129 件が不満" "
評価 2 - 1003 件の口コミ中 104 件が非常に不満" "

7.4/10

清潔度

7.8/10

スタッフとサービス

6.6/10

設備とサービス

7.0/10

施設のコンディションと設備

6.6/10

環境への配慮

口コミ

6/10 (普通)

Joanne

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Friendly staff, but dirty hallways & clean but stained bedding in our room. Basic, budget motel. Acceptable, but just barely
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank You for your response. Your feedback is very important to us. We are sorry that we did not meet all your expectations. we are happy to note that some of our renovation that left some dirt in hallways have been completed and carpet cleaners have started their work today. We hope to prove your next stay a more enjoyable one.

8/10 (良い)

Charles

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great price
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your response. Your feedback is very important to us. We are glad you enjoyed your stay. We look forward to hosting you again next time.

10/10 (非常に良い)

Donna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect for what I needed. All I wanted was a bed and a shower! So I’m very happy!!
2024 年 5 月に 1 泊滞在
Sからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your response. Your feedback is very important to us. We look forward to hosting you agian.

10/10 (非常に良い)

Raymond

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Sからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your response. Your feedback is very important to us. We look forward to hosting you agian.

6/10 (普通)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Was clean, staff were great. Bed wasn’t the most comfortable. Breakfast was awful. Didn’t end up eating anything either day. Only dry cereal, coffee and yogurt. No fruit or muffins.
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank You for your response. Your feedback is important to us. We are sorry we did not meet all your expectations. To keep the room charges affordable, we don't provide a full breakfast. We do provide complimentary continental style "grab and go" breakfast items between 6am and 10 am. These items include coffee, cereals, yogurt, muffins, milk and juices. We are happy to hear you were satisfied with the staff and the cleanliness of your room. We hope to have another chance to prove your stay an even more enjoyable one.

2/10 (非常に不満)

Steve

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had no working lights in my bathroom for 3 days in a row as well as no housekeeping. When light issues were brought to thier attention it wasnt addressed that night or passed onto day shift, i let day shift know, again nothing done, day 3 i brought it up again b4 i left for the day. I called on my way back to hotel, asked if my lights were fixed yet and if the room had been cleaned, the lady on the phone said yes everything has been addressed and done. I go up to my room happy to not shower in the dark anymore, and yep..room still unattended to, no towels, soap, or shampoo left. And still no lights. I went back downstairs asked for another room at least since the staff at this hotel either do not care or are completely and incompetent, (clearly all 3) she would not give me another room she just told me to go shower in the dark again. It wasnt untill the morning of day 4 when i came across a manager who was quick to address the issue, even offered a room change. I get it, things happen utilities burn out whatever, the worst part of this hotel hands down is the incompetence of the staff. 3 nights showering in the dark and no room service, and no refund or discount for those nights offered, just take my money and thats it.
2024 年 5 月に 7 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Steve, your feedback in very important to us. We have investigated your concerns, and have reviewed our policies with staff. It is our policy to offer to move guests when unforeseen situations like this occur. often guests refuse to move rooms when offered by staff. Unfortunately in your situation it was not a simple light bulb change, as the whole fixture needed to be replaced. We were able to replace the fixture and you were offered to move rooms multiple times.

4/10 (不満)

Lillian

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Upon Check in neither my Credit Card, debit Card and my husbands Credit card or debit card would work. We only had 100.00 in cash on us therefore was impossible to check in.. Clerk finally accepted our 100.00 and told her I was phoning Visa immediately. Did so and nothing was wrong with any of our cards. Visa said it must the property machine not work. Rightly so as we never had anymore trouble anywhere else. I found this to be very embarrising. The clerk at the counter was very nice though.
2024 年 5 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for your response. Your feedback is very important to us. We are sorry that we were unable to meet all of your expectations, and apologize for any technical difficulties you may have had checking in. We hope to have another chance to prove your stay an enjoyable one.

2/10 (非常に不満)

Reid

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Holes in the doors and blinds, screens ripped, tons of stains on the carpet and bedspread, tub is clogged and a 5 minute shower left me standing in 3 inches of water. Honestly the entire bulding needs to be demolished
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for your response. Your feedback is very important to us. We are sorry that we were unable to meet all of your expectations. We hope to have another chance to prove your stay an enjoyable one.

4/10 (不満)

Randall

出張
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Holes in walls and bathroom door damaged. Breakfast options were the wordy I’ve ever encountered
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for your response. Your feedback is very important to us. We are sorry that we were unable to meet all of your expectations. We hope to have another chance to prove your stay an enjoyable one.

8/10 (良い)

Bill

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for your response. Your feedback is very important to us.

8/10 (良い)

Davida

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for your response. Your feedback is very important to us. We are glad to have met most of your expectations

6/10 (普通)

John

ペット同伴の旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The night staff at the front desk spoke very little English so there was a communication problem. They were very nice just didn't speak very much English
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for your response. Your feedback is important to us. We are sorry we did not meet all your expectations. We hope your next stay with us will be comfortable and enjoyable.

10/10 (非常に良い)

Pat

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mattress was past its best by date.
2024 年 5 月に 2 泊滞在
Saraからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your response. Your feedback is very important to us. We look forward to hosting you agian.

8/10 (良い)

Donna、Cremona

2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your response. Your feed back is very important to us. We look forward to hosting you again.

6/10 (普通)

Rana Kawer Deep

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for your response. Your feedback is very important to us.

8/10 (良い)

Kevin

2024 年 4 月に 1 泊滞在

4/10 (不満)

Tyrell

2024 年 4 月に 6 泊滞在

8/10 (良い)

Dale

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
a
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your response. Your fee back is very important to us. We look forward to hosting you again

8/10 (良い)

Iftikhar

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank You for your response. Your feedback is important to us.

8/10 (良い)

Timothy

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your response. Your feedback is very important to us

4/10 (不満)

Lis

気になった点 : 清潔度
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your response. Your feedback is very important to us.

6/10 (普通)

claude

出張
良かった点 : 清潔度
No blankets anywhere in the hotel. No face cloth.
2024 年 4 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 4 月 27 日)
Sorry that we were unable to meet your expectations. Blankets are always made on the bed for our guests at check in. extra linens can be requested with our front desk agents.

6/10 (普通)

Yun

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The hair dryer was broken in my room and took a while for me to wait for a replacement
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for your response. Your concerns are very important to us. Our staff are trained to help address any concerns you may have during your stay.

6/10 (普通)

Jamie

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is hard to rate as the staff was incredibly pleasant and very helpful and I was so grateful for them. The room was unfortunately not very comfortable to stay in as there were hairs and stains on the bed, the toilet didn’t flush very well, the fridge stunk of rotten food previously in there, and the heat wouldn’t work at all, I froze all night as I slept between my own two blankets under the bed covers. And the door had a huge gap under it so you could hear anything outside in the hallways. It was very sad for this to be the experience in the room as again, my experience with the staff and their over and above help was a pleasure. Hoping they can find a way to upgrade their cleanliness to match their superb staff!
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

2/10 (非常に不満)

arisha

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stains on carpet Breakfast was cereal, muffin and yogurt
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 22 日)
We are sorry to hear that we did not meet your expectations. We do offer a Continental style breakfast. It is one way we are able to provide a service to our guests while keeping rates affordable.

8/10 (良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Service was great and room was clean
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for your response. We are glad you enjoyed your stay!

8/10 (良い)

Daniel

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to sports arena
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank You for your response, we are glad you enjoyed your stay!

8/10 (良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス
Older hotel but clean with helpful staff
2024 年 4 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for your response. We hope your next stay will be even more enjoyable.

4/10 (不満)

Timothy Brandon

気になった点 : 清潔度、施設のコンディションと設備
This was probably the worst hotel I’ve stayed at in a long time. The smoke alarm went off around 6:30am two nights in a row. My room was dirty with clumps of hair in my bed. My blanket felt like thick sandpaper when I requested a new one, it was worse than the first. The key cards didn’t work, and an employee had to escort every to their room and then them in. Room service never came. When I asked for 2 towels at the front desk, they weren’t sure if they had anymore. The breakfast was pretty sad and usually things were out. There was no fruit. Just toast, cereal, yogurt and packaged muffins. They did allow pets so we are thankful for that. If they want to stay in business, they need to improve on some key areas.
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 17 日)
Timothy,Thank you for your response. We take our guests concerns seriously. I am sorry to hear that we did not meet your expectations, and are working hard to address your concerns. I would like to clarify that our breakfast is advertised as a continental "grab and go", and staff was quick to resolved the door lock and fire alarm issues.

6/10 (普通)

William

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
I was disappointed with registration as it took a long time to register. The breakfast was extremely limited with no real choice on the food provided.
2024 年 4 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi William, Thank you for your response. We are working to improve our check in times. We do provide a continental style "Grab and Go" breakfast. This is one way we are able to provide a service while keeping rates affordable.

4/10 (不満)

Mary

ペット同伴の旅行, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room cards not working for the whole weekend, alarm going off two mornings in a row. Very noisy till at least midnight every night.
2024 年 4 月に 3 泊滞在
Benからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Mary, we apologies for any inconveniences you had during your stay. We have resolved the key card issue, and have modified our breakfast items to reduce false alarms. Our occupancy was high during your stay and staff are always available to handle any noise complaints.

4/10 (不満)

Bin

Both nights are really noisy.
2024 年 4 月に 2 泊滞在
Benからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank You for your response. We value your feedback. I am sorry to hear that your stay could have been more enjoyable. Our staff is always available to address any noise concerns you may have, while they happen.

2/10 (非常に不満)

Greg、Lone Butte

I booked with Expedia but the hotel was fully booked. I had to take room not finished under construction. Hope I get a rebate???
2024 年 4 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for your feed back. Your request is under review

8/10 (良い)

Bradley

家族旅行
良かった点 : スタッフとサービス
Not sure why at 7:00 AM the smoke alarm blared for 5 seconds & the lights in the room flashed off & on?
2024 年 4 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for your response. We are sorry for the false alarm. We have addressed the issue and are working to make your next stay will be even more enjoyable.

4/10 (不満)

Darren

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The gentlemen that booked me in was awesome. Between Expedia, the hotel and other booking agencies the hotel was over booked. We waited for a room. The room keys didn’t work at all, ever. The receptionists had to let us into our room when ever we needed in. The rooms are dated the top covers were stained, the rug was stained. At 7 am the fire alarm went off for no apparent reason. If it wasn’t for the lack of available rooms in red deer I woulda cancelled and went else where.
2024 年 4 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for your response. We are working to address your concerns. We hope your next stay will be an enjoyable one.

2/10 (非常に不満)

George

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for your response. We are working to make your next stay will be even more enjoyable.

4/10 (不満)

Rodney、Calgary

出張, カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Room keys didn’t work. They said there key machine was down and they couldn’t make keys so every time we needed in we had to wait for someone to let in. Tv didn’t work. No remote and you could do it manually as every time you hit the volume button it asked to change the input. We were told by the front desk there were no remotes in any of the rooms and none of the TV’s worked. This I found out was a lie as everyone one we asked had remotes and working TV’s. Light bulbs were burnt out, rigs were badly stained. There was a large hole in our bathroom door and the top covers of our beds were stained and tattered. The floor of the room was very cold and drafty.
2024 年 4 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

8/10 (良い)

Pam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location for everything we were doing could use chairs more in rooms & luggage rack
2024 年 3 月に 2 泊滞在
Benからの返信 (投稿日 : 2024 年 4 月 2 日)
Hi Pam, We are glad that you enjoyed your stay. We thank you for your feed back as we are always looking to improve our guests experience at our hotel

8/10 (良い)

Jerome

Good price Bag breakfast
2024 年 3 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for sharing your review. We are glad you enjoyed your stay!

2/10 (非常に不満)

Maria

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were rude.
2024 年 3 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

8/10 (良い)

Peter

グループ旅行
良かった点 : 設備とサービス
Property was good value for the money
2024 年 3 月に 1 泊滞在
Zからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

4/10 (不満)

Gordon

出張, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
You get what you pay for. Bathroom toilet didn’t flush, noisy most of the night, garbage on the elevator, and I’m pretty sure there was blood smeared on the TV. It’s been 4 days and I’m still waiting for my $50 deposit to be returned. The only good thing about this place is as the fact that I was only there for 8 hours, checked in at 11 and left at 7. So happy to leave this place
2024 年 3 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 3 月 8 日)
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

8/10 (良い)

Gerald

2024 年 2 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you for your response

4/10 (不満)

Wendy

カップルで旅行
気になった点 : 清潔度、設備とサービス
I was really disappointed in the cleanliness I had to clean the toilet seat and the remote control OMGoodness we won't stay there again I guess the price dictates the quality.
2024 年 2 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

8/10 (良い)

Cory

2024 年 2 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you for your response

4/10 (不満)

Robert

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Poor check in. Very long wait. Blamed on “new system “. Keyed room doors didn’t work. Had to be unlocked by the single front desk person who is already overloaded with a computer system that isn’t working. Hotel built in front of huge shopping complex parking area.
2024 年 2 月に 1 泊滞在
Benからの返信 (投稿日 : 2024 年 2 月 22 日)
Hello Robert,Thank you for your review. Your feedback is important to us. We are happy to say that our system is now restored. We hope to have another opportunity to provide you with an excellent stay.

8/10 (良い)

Rebekah

良かった点 : 清潔度
2024 年 2 月に 1 泊滞在
sからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

4/10 (不満)

Diane

気になった点 : 清潔度
Very limited breakfast in a very small area. Noise from room below carried up. Stains and hair on towel and pillowcase. Stains on mattress cover.
2024 年 2 月に 2 泊滞在
sからの返信 (投稿日 : 2024 年 2 月 20 日)
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

2/10 (非常に不満)

James

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Parking lot in front was dark. Holes in doors and walls through out. Stains on all sheets in two different rooms I was in because the toilet didnt work in the first one. I slept in my clothes on top of the blankets. An array of interesting people either staying or coming and going during the night.
2024 年 2 月に 2 泊滞在
sからの返信 (投稿日 : 2024 年 2 月 20 日)
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

2/10 (非常に不満)

Sherry

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
sからの返信 (投稿日 : 2024 年 2 月 20 日)
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.