4/10 (不満)
Suzanne
家族旅行
2025 年 9 月 16 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I specifically booked the hotel based on the amenities that were listed (bus/RV parking, restaurant, bar/lounge, breakfast).
When we arrived at the hotel with our 12 foot trailer in tow and asked where the large parking stalls were we were told there actually aren’t any and it’s just first come first serve wherever you can find something to fit into.
Since we arrived at 6:30 pm Wednesday and it had been a long day of driving we wanted to enjoy a drink in the lounge and then have dinner in the restaurant. We looked for the lounge only to find a sandwich board sign showing lounge hours on Fridays and Saturdays. I asked at the front desk and was told that’s the only time the lounge is open. We then went to the room instead to freshen up for dinner. In the room was a menu for the restaurant which had restaurant hours listed for all week and I noticed it had the same name as the lounge. I went back down to the front desk to ask where the restaurant was. I was told it’s the same as the lounge and only open on the weekends. Absolutely nowhere online through Expedia or through the hotel website did it say weekends only! We now had nothing to drink or eat.
To top it all off when we went back to the room again and went into the bathroom we found it had not been cleaned. There was dried pee from another guest all over the toilet and floor. Unfortunately before I could get a picture my elderly mother wet some toilet paper and tried to clean it up herself! Unacceptable!
Suzanne
2025 年 9 月に 1 泊滞在