Real Chancilleria

We have stayed at the Eurostars before but were disappointed with this stay. We upgraded to a terrace room since we arrived in mid-afternoon and thought we could enjoy the terrace. Unfortunately, the chairs on the terrace are very uncomfortable - it wasn’t until We were leaving that we noticed cushions for the chairs stacked above the closet area. There was no mention of this at check/in. We moved the two small chairs from inside to the terrace and left the sliding door open a fraction so we were not locked out. When we re-entered the room and completely closed the slider it was quite warm, so we tried to adjust the thermostat. Nothing seemed to work, so I went to the front desk for instruction, only to be told that the thermostats do not work and the temperature is controlled centrally for all the rooms. in addition, if the sliding glass door is open even a fraction (which is required to sit out there) The A/C automatically turns off. We ended up suffering all night in a not/very/cool room when we had hoped to get a good night’s sleep before an early train. Even though it is convenient to the train station, we will not be staying here again.

great location & staff!

We were hesitant to book due to mixed reviews but we shouldn't have worried! Apartment was clean and simple modern decor. Basic kitchen facilities perfect for our stay. Staff on front desk were lovely and helpful, even a list of local restaurant recommendations in the room.