6/10 (普通)
Christopher
グループ旅行
2025 年 9 月 1 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
The property was fine and for a budget model it's about what you'd expect. My issue was with the reservation itself. The night before my check-in, I received a call from the front desk who stated they were overbooked and the room I requested wasn't available but they could give me a smoking room with a king bed (I had requested a non-smoking room with two queen beds). I mentioned how much of an inconvenience this would cause me and they said they'd call me back. 10 minutes later I received another call and they said they would have a room for me. Upon arrival, they said someone else had already checked-in under my name (simply a coincidence in names I guess) but they stated my room wasn't available, but they could give me a room with two full beds. I said this would be fine, but then there was a mixup with the deposit which she had charged someone else to my room and wanted to put my deposit on another room. I explained that this would not be acceptable as I don't know if the other party might trash their room and I didn't want to be responsible for it. Eventually she figured it out and gave me the key to the room but the whole check-in took around 20 minutes, after I had a long day and had food sitting in my car. I'm not sure why they overbooked in the first place or why there was such an issue with the check-in process, maybe the staff is new or needs additional training but I will certainly not be using this motel again.
Christopher
2025 年 8 月に 2 泊滞在