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Rating 10 - Excellent. 25 out of 57 reviews" "
10 - Excellent
25
Rating 8 - Good. 20 out of 57 reviews" "
8 - Good
20
Rating 6 - Okay. 5 out of 57 reviews" "
6 - Okay
5
Rating 4 - Poor. 5 out of 57 reviews" "
4 - Poor
5
Rating 2 - Terrible. 2 out of 57 reviews" "
2 - Terrible
2
8.6/10
Cleanliness
8.4/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Jordan
Traveled with partner
Oct 3, 2022
Liked: Cleanliness, staff & service
Bed was too firm and couldn’t sleep good because of it. Shower door wouldn’t close properly so water flooded the bathroom floor every time you shower. Staff was nice and room layout was good.
Dear Guest,
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff.
Ahmad Taher
General Manager
Citymax Hotels
Dear Guest
It is indeed sad to see that you gave us a low score without any further details.
will appreciate it if you can provide us some additional details in order for us to be able to improve our services.
Dear Nashfeer
Thanks for your feedback, unfortunately in your comments you mentioned bad service, it will be great to give us some more details in order for us to understand where did we didn't meet your expectations and work on improvement.
we are very much looking forward to welcoming you again and meet your expectations.
It’s a very nice place very close to naeem mall 100 step away and hotel are also very good location his perfect for shopping manar mall also very close to hotel it’s a perfect place to stay
Mohd zuber
Stayed 3 nights in Nov 2020
Response from Ahmad Taher on Dec 2, 2020
Dear Mohs,
Thank you for sharing the experience of your stay with us. We are happy to know that met your satisfaction in regards to the location and customer service.
Thank you once again and hope you will give us another opportunity to welcoming you back in the near future.
Sincerely,
Ahmad Taher
General Manager.
Its fairly new property Very good and helpful staff. Gave a surprise birthday cake for me. Value for money. Shall plan a staycation again with them
MANOJKUMAR
Stayed 1 night in Nov 2020
Response from Ahmad Taher on Nov 24, 2020
Dear Manoj
We are very happy to hear that you enjoyed your stay with us and our team's surprise.
In Citymax hotels, we believe in a little extra make big difference.
we are very much looking forward to welcoming you again
Dear Andre,
Thank you for sharing your feedback following your recent stay at Citymax Hotel Ras AlKhaima.
Thank you once again and hope you will give us another opportunity to welcoming you back in the near future.
Sincerely,
Ahmad Taher,
General Manager.
Dear Valued Guest,
I would like to thank you for choosing Citymax Hotel for your stay and happy to hear that your stay was a memorable stay,
Thanks again and looking forward to welcoming you again to Citymax Ras Al Khaimah
Best view of both Jebel Jais mountains and the sea
The stay is very nice. We got the complementary extension up to 2pm and two sets of slippers too. Only thing that probably the cleaner wasn't informed that we are still staying upto 2pm, he accidentally opened our room and luckily I was able to warn him. Anyway all went well so far.
Verified traveler
Stayed 1 night in Oct 2020
Response from Ahmad Taher on Oct 27, 2020
Dear Valued guest
I would like to thank you for choosing Citymax Hotel for your stay and happy to hear that your stay was a memorable stay, please accept my personal apology for the inconvenience caused by our HK team, am sure there was some miscommunication and we will make sure that this point is highlighted to the team.
thanks again and looking forward to welcoming you again to Citymax Ras Al Khaimah
Very friendly staff specially the reception staff and the manager. Rooms are clean and neat. Hotel has nice bar and in a good location
Verified traveler
Stayed 1 night in Aug 2020
Response from Ahmad Taher on Aug 26, 2020
Dear Valuable Guest,
Thank you for sharing your feedback following your recent stay at Citymax Hotel Ras AlKhaima. We are very much pleased to know that your stay was wonderful and met all your expectations. Thank you once again for mentioning our great team and hope you will give us another opportunity to welcoming you back in the near future.
Sincerely,
Ahmad Taher,
General Manager.
Dear Saeed,
Thanks for taking the time and effort to rate your stay with us, We are very happy to see that you have enjoyed your stay with us and we are looking forward to welcoming you again soon at Citymax Hotel Ras Al Khaimah
Regards
Ahmad Taher
General Manager
4/10 Poor
Aida Ng
Aug 7, 2020
Disliked: Cleanliness
Service
Aida Ng
Stayed 1 night in Aug 2020
Response from Ahmad Taher on Aug 9, 2020
Dear Aida,
we do feel sad that to see your feedback as negative, please note that your comments are noted and we will be looking at improving this. I will be happy to have more details on where we were wrong to assure your next experience and others are above expectations. Regards
6/10 Okay
GaneshMoorthy
Business traveler
Jul 10, 2020
Liked: Cleanliness
Worth money
It was okay to stay
GaneshMoorthy
Stayed 3 nights in Jul 2020
Response from Ahmad Taher on Jul 15, 2020
Dear Ganesh,
Thank you for sharing the experience of your stay with us. We are happy to know that our hotel offered you great value for money. However, I noticed you have rated us 6 out of 10 but without any further details on where can we improve, i will be glad to chat with you and have more details on where can we have an improvement to meet your expectations.
Thank you once again and we are looking forward to welcoming you soon again.
Sincerely,
Ahmad Taher
General Manager.
8/10 Good
Verified traveler
Jul 2, 2020
Verified traveler
Stayed 1 night in Apr 2020
Response from Ahmad Taher on Jul 8, 2020
Dear Valued Guest,
Thank you for sharing your wonderful experience from your recent visit to our hotel. We are very much pleased to hear that everything was up to your expectations.
Thank you once again and look forward to your next visit.
Sincerely,
Ahmad Taher,
General Manager.
4/10 Poor
Verified traveler
Business traveler
Apr 28, 2020
Disliked: Cleanliness
- Very limited parking
- Overpriced food
- Substandard cleanliness
Verified traveler
Stayed 1 night in Apr 2020
Response from Ahmad Taher on Jul 8, 2020
Dear Guest,
we do feel sad that to see your feedback as negative, please note that your comments are noted and we will be looking at improving this.
I will be happy to have more details on where we were wrong to assure your next experience and others are above expectations.
Regards
Dear CocoD,
Thank you for sharing your wonderful experience from your recent visit to our hotel. We are very much pleased with your encouragement to our staff and glad to hear that everything was up to your expectations. Thank you once again and look forward to your next visit.
Sincerely,
Ahmad Taher,
General Manager.
Dear Khalifa,
Thank you for sharing your wonderful experience from your recent visit to our hotel. We are very much pleased with your recent visit and happy that it was up to your expectations. Thank you once again and look forward to your next visit.
Sincerely,
Ahmad Taher,
General Manager.
Dear Guest
Thank you for sharing the experience of your stay with us. We are happy to know that met your satisfaction.
Thank you once again and I hope you will give us another opportunity to welcoming you back in the near future.
Sincerely,
Ahmad Taher
General Manager.
Dear Kenneth,
Thank you for sharing the experience of your stay with us. We are happy to know that met your satisfaction in regard to your recent stay with us.
Thank you once again and we are looking forward to welcoming you soon again.
Sincerely,
Ahmad Taher
General Manager.
Nothing fancy but a nice clean room in a convenient location. Food was good, prices were amazing, and staff very friendly! Perfect for an overnight stay in Ras al-Khaimah.
Verified traveler
Stayed 1 night in Jan 2020
Response from Ahmad Taher on Jan 12, 2020
Dear Guest
Thank you for your feedback. We're glad to hear that you had a great experience in our hotel, and enjoyed the nice location of it. Thank you for staying at the Citymax Hotel Ras Al Khaimah and we look forward to welcoming you again for your next trip.
Sincerely,
Ahmad Taher
General Manager Citymax Hotel Ras Al Khaimah
Dear Guest
Thank you for your feedback. We're glad to hear that you had a great experience in our hotel, and enjoyed the nice location of it. Thank you for staying at the Citymax Hotel Ras Al Khaimah and we look forward to welcoming you again for your next trip.
Sincerely,
Ahmad Taher
General Manager Citymax Hotel Ras Al Khaimah
8/10 Good
William
Jan 8, 2020
William
Stayed 4 nights in Jan 2020
Response from Ahmad Taher on Jul 8, 2020
Dear William,
Thank you for sharing your wonderful experience from your recent visit to our hotel. We are very much pleased with your recent visit and happy that it was up to your expectations.
Thank you once again and look forward to your next visit.
Sincerely,
Ahmad Taher,
General Manager.
Easy check-in, excellent service. The staff of huddles were awesome!
Verified traveler
Stayed 2 nights in Jan 2020
Response from Ahmad Taher on Jan 7, 2020
Dear Guest
I would like to take this opportunity to thank you for your feedback, we are glad that you had a great experience with our hotel and the service provided to you by our fantastic staff.
we are looking forward to welcoming you again at Citymax Hotel Ras Al Khaimah soon.
Regards
6/10 Okay
Khaled
Traveled with family
Dec 21, 2019
Khaled
Stayed 5 nights in Dec 2019
Response from Ahmad Taher on Dec 26, 2019
Dear Khalid
thanks for your review and its sad to see that you rated your stay at only 6 without mentioning the reason,
knowing the reason will always help us to improve our services and assure our 100% guest satisfaction.
Kind regards
Ahmad Taher
Good budget hotel in Al Nakheel area. Very near to main supermarkets and restaurants
Umesh Singh
Stayed 1 night in Nov 2019
Response from Ahmad Taher on Dec 16, 2019
Dear Umesh
Thanks for taking the time and effort to rate your stay with us,
We are very happy to see that you have enjoyed your stay with us and we are looking forward to welcoming you again soon at Citymax Hotel Ras Al Khaimah
Everything pool was amazing will go again
Food excellent
Verified traveler
Stayed 1 night in Nov 2019
Response from Ahmad Taher on Dec 8, 2019
Dear Valuable Guest
I would like to take this opportunity to thank you for sharing your valuable feedback, especially mentioning the swimming pool and the food at our hotel.
we are very much looking forward to welcoming you again
Regards
Ahmad Taher
8/10 Good
JOBY JOSE
Dec 5, 2019
JOBY JOSE
Stayed 1 night in Dec 2019
Response from Ahmad Taher on Jul 8, 2020
Dear Joby,
Thank you for sharing your wonderful experience from your recent visit to our hotel. We are very much pleased with your recent visit and happy that it was up to your expectations.
Thank you once again and look forward to your next visit.
Sincerely,
Ahmad Taher,
General Manager.
Stinky room, no slippers for washroom, no proper guidance for any information regarding activities
Verified traveler
Stayed 2 nights in Nov 2019
Response from Ahmad Taher on Dec 5, 2019
Dear Guest
we are very sad to know that your stay didn't match your expectations.
please be sure that our hotel is one of the best hotels in the area and basically it is a budget model where we offer you basic services at affordable price
we are very much looking forward to welcoming you once again and show you the true hospitality of our team
Regards
New building, very quiet, well maintained, and nice staff
Mohamed
Stayed 1 night in Nov 2019
Response from Ahmad Taher on Dec 5, 2019
Dear Mohamed
Thanks for taking the time and effort to recommend our hotel and give your feedback.
we are very pleased to see that you enjoyed your stay and were happy with our team and hotel design
looking forward to welcoming you always
Regards
Best price and overall good. A 3 Star hotel for the 1 Star price. Breakfast was good. Room is good. Location is good. Recommended.
Ruttakan
Stayed 1 night in Sep 2019
Response from Ahmad Taher on Oct 21, 2019
Dear Ruttakan,
Thank you for taking the time to share your feedback following your recent stay at Citymax Hotel Ras AlKhaima. We are very much glad to learn that you had a great stay and were happy with our customer services and your stay met and exceeded your expectations.
Thank you once again and look forward for your next visit.
Sincerely,
Ahmad Taher
General Manager.
2/10 Terrible
Verified traveler
Sep 7, 2019
Verified traveler
Stayed 2 nights in Aug 2019
Response from Ahmad Taher on Sep 9, 2019
Dear Guest
we do feel sad that you gave us 1 out of 5 and will be happy to have more details on where we were wrong to assure your next experience and others are above expectations.
Dear Kamal,
Thank you for sharing your feedback following your recent stay at Citymax Hotel Ras AlKhaima. We are pleased to know that you had a pleasant stay with us.
Sincerely,
Ahmad Taher
General Manager.
Dear Guest,
Thank you for sharing your feedback following your recent stay at Citymax Hotel Ras AlKhaima. We are pleased to know that you had a pleasant stay with us.
Sincerely,
Ahmad Taher
General Manager.
Great price , small gym and pool , no food variety on the buffet.
Verified traveler
Stayed 1 night in Apr 2019
Response from Ahmad Taher on Apr 7, 2019
Dear Valuable Guest,
Thank you for sharing your feedback following your recent stay at Citymax Hotel Ras AlKhaima. We are pleased to know that you had a pleasant stay with us and found it very good value for money.
we have taken your note regarding the food and rest assured that we are working on it to improve it and reach your expectations.
We assure you that your next visit will be a memorable one and look forward to welcoming you soon.
Sincerely,
Ahmad Taher
General Manager.
Fabulous clean great friendly staff and lovely area.
Elizabeth
Stayed 2 nights in Mar 2019
Response from Ahmad Taher on Mar 28, 2019
Dear Elizabeth,
Thank you for taking the time to share your valuable feedback with us and other travelers.
We are very much pleased to see that you had a pleasant experience at our hotel, with our team members, wifi, cleanliness, and shuttle services.
Thank you once again for choosing our hotel and looking forward to welcoming you back soon in the near future.
Sincerely,
Ahmad Taher
General Manager
Good ambience and facility is in the middle of the city.
Verified traveler
Stayed 11 nights in Feb 2019
Response from Ahmad Taher on Mar 6, 2019
Dear Guest,
Thank you for sharing your feedback with us from your recent stay. It is indeed a great pleasure to hear that you had a pleasant stay with us.
Thank you once again for taking your time and hoping that you will give us an another opportunity to welcome you back soon in the near future.
Sincerely,
Ahmad Taher
General Manager
Dear Valuable Guest,
Thank you for taking time to share your valuable feedback with us.
We are very much pleased to see that you had a pleasant experience at our hotel.
Thank you once again for choosing our hotel and looking forward to welcoming you back soon in the near future.
Sincerely,
Ahmad Taher
General Manager
Nice hotel with good location and clean rooms and friendly staff
LORIS
Stayed 1 night in Feb 2019
Response from Ahmad Taher on Feb 28, 2019
Dear Loris,
Thank you for taking time to share your valuable feedback with us.
We are very much pleased to see that you had a pleasant experience at our hotel.
Thank you once again for choosing our hotel and looking forward to welcoming you back soon in the near future.
Sincerely,
Ahmad Taher
General Manager
it was very nice stay, i like the staff, room color and cleanse, plus very nice location beside malls and shops, easy to access.
Verified traveler
Stayed 1 night in Feb 2019
Response from Ahmad Taher on Feb 10, 2019
Dear Guest
we would like to thank you for your feedback and we are thrilled that you have enjoyed your stay at our hotel and we looking forward to welcome you again.
Regards
Ahmad Taher
General Manager
Dear Valuable Guest
Thank you for your feedback. We're glad to hear that you enjoyed your stay in our hotel. T
hank you for staying at the Citymax Hotel Ras Al Khaimah and we looking forward to welcoming you again for your next trip.
Sincerely,
Ahmad Taher
General Manager
Dear Valuable Guest
Thank you for your feedback.
We're glad to hear that you enjoyed your stay in our hotel.
Thank you for staying at the Citymax Hotel Ras Al Khaimah and we looking forward to welcoming you again for your next trip.
Sincerely,
Ahmad Taher
General Manager
4/10 Poor
Verified traveler
Dec 4, 2018
Verified traveler
Stayed 2 nights in Nov 2018
Response from Ahmad Taher on Dec 6, 2018
Dear Guest
Thank you for your feedback and comments. I was disappointed to read that you did not have a pleasant experience in our Hotel, We were pleased to have you staying with us and it will be great if you give us an opportunity to contact you and know in details where we have failed to meet your expectations in order for us to improve our services
Additionally, our hotel team always ready to offer assistance at any required time
kindly feel free to contact me personally and i will be very happy to hear more details from you and assure your next stay is exceptional.
Sincerely,
Ahmad Taher
General Manager
Citymax Hotel Ras Al Khaimah
Dear Guest,
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay and enjoyed the services provided by our great team. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
Your feedback is greatly appreciated.
Thank you for choosing Citymax Hotel Ras Al Khaimah!
All The Best,
Ahmad Taher
General Manager
Citymax Hotels
Dear Valuable Guest, I would like to take this opportunity to thank you for choosing our hotel for your trip to Ras Al Khaimah, and taking the time to share your review with us is very much appreciated. will be looking forward to welcoming you again at Citymax Hotel Ras Al Khaimah
Sincerely,
Ahmad Taher
General Manager Citymax Ras Al Khaimah
Dear Valuable Guest,
I would like to take this opportunity to thank you for choosing our hotel for your trip to Ras Al Khaimah, and taking the time to share your review with us is very much appreciated.
will be looking forward to welcoming you again at Citymax Hotel Ras Al Khaimah
Sincerely,
Ahmad Taher
General Manager Citymax Ras Al Khaimah
Dear Hamad
It gives us great pleasure to know that you have enjoyed your stay at our Hotel.
Thank you for sharing your experience with other travelers and we are looking forward to welcoming you again at Citymax Hotel Ras Al Khaimah
Best Regards
Ahmad Taher
8/10 Good
Cha
Traveled with group
Nov 24, 2019
Liked: Cleanliness, staff & service, amenities
fine except for strange noise from the swimming pool(?) when on the 13th floor.
Cha
Stayed 1 night in Nov 2019
Response from Ahmad Taher on Nov 27, 2019
Dear Cha
Thanks for your feedback and we do extremely apologize for the noise that happens during your stay.
Will assure you that was just a small maintenance work which should have not happened during your stay and thanks for bringing it to our attention
W pierwszym zaproponowanym pokoju temperatura wynosiła 15 st. C. Klimatyzacja nie działała poprawnie. Przyszedł technik, zmienił na 20 st. C. Dalej brak możliwości regulacji klimatyzacji. Na szczęście hotel zaproponował inny pokój.
Łazienka ogólnie czysta, ale rażą niedoczyszczone narożniki. A szkoda.
Klimatyzacja dość głośna i przez to nieco męcząca.
Plusem są śniadania.
Krzysztof
Stayed 5 nights in Oct 2019
Response from Ahmad Taher on Nov 27, 2019
Dear Krzysztof,
Thank you for taking the time to share your feedback following your recent stay at Citymax Hotel Ras AlKhaima.
We are very much glad to learn that you had a great stay and were happy with our customer services and your stay met and exceeded your expectations.
Thank you once again and look forward for your next visit. Sincerely,
Ahmad Taher
General Manager.