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ザ ラロトンガン ビーチ リゾート & ラグーナリウムの口コミ

4 out of 5
ザ ラロトンガン ビーチ リゾート & ラグーナリウム
Aroa Beach Marine Reserve, Arorangi, Ara Tapu Rd, Rarotonga

口コミ

8.0

とても良い

評価 10 - 361 件の口コミ中 119 件が非常に良い" "
評価 8 - 361 件の口コミ中 151 件が良い" "
評価 6 - 361 件の口コミ中 56 件が普通" "
評価 4 - 361 件の口コミ中 19 件が不満" "
評価 2 - 361 件の口コミ中 16 件が非常に不満" "

8.0/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

7.4/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

2/10 (非常に不満)

Dominic

カップルで旅行
気になった点 : 施設のコンディションと設備
Floor was still saturated from cleaning & room was full of insects on late afternoon check in. Dinner hot meals were served cold. Took 40 minutes to get 1x beer and 1x coke can during dinner, and we only got them because we went back to check with the bar staff. Breakfast ‘buffet’ (not complimentary, not cheap) - worse quality than a dodgy backpacker hostel where it would at least be free… fruit, cereal, and toast… was essentially empty for almost an hour before some slow restocking occurred. Wifi is extra charge and the access code is restricted to that specific device not the room number, you cannot even use it on both your own phone and iPad for example, minimum charge of NZ$20/5gb per device is ridiculous. Most of the staff were friendly and tried their best to help however they could which was the only good note. This places feels so so old and weathered; like no maintenance or minor renovations have occurred for 20 years. Considering the expensive prices they charge for everything, this place is pathetic overall. Honestly, stay literally anywhere except The Rarotongan for a better experience
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Dean

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful grounds . Two resturants for dining. Very nosey. New Zealanders let they children go crazy. Running, screaming and yelling. If you want some peace and quiet go somewhere else.
2024 年 5 月に 1 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 5 月 25 日)
Kia Orana Dean,Thank you for your 5-star review and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our beautiful grounds and dining options at our two restaurants.We apologize for any inconvenience caused by the noise during your stay. As a family-friendly resort, we sometimes have energetic children enjoying their holidays, which can contribute to a lively atmosphere. For guests seeking a more tranquil experience, we recommend our adults-only sister resort, Sanctuary Rarotonga - on the beach, which offers a peaceful and relaxing environment.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Warm regards,Haimona Browne

6/10 (普通)

Delphine、mililani

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
I don’t think this hotel was for me to big to many families and kids I like resort a little more intimate Hotel is our the outdated all tiki style
2024 年 5 月に 3 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 5 月 21 日)
Kia Orana Delphine,Thank you for taking the time to share your feedback regarding your recent stay at The Rarotongan. We appreciate your honest comments as they help us improve our services and offerings.We understand that our resort’s atmosphere may not have been the ideal fit for you, especially if you were seeking a more intimate experience. For future visits, we would like to recommend our Adults Only sister resort, Sanctuary Rarotonga - on the beach, which is located right next door. Sanctuary Rarotonga offers a more serene and intimate environment that might be more suited to your preferences.We also appreciate your feedback regarding the hotel's style and will take your comments into consideration as we continue to enhance our property. We strive to provide a comfortable and enjoyable stay for all our guests, and your insights are valuable in helping us achieve that.Thank you once again for your review. We hope to have the opportunity to welcome you back and provide you with a more tailored experience at our sister resort.Warm regards,Haimona Browne Resort Manager

8/10 (良い)

Aimee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 5 月 21 日)
Kia Orana Aimee,Thank you for your 4-star rating. We are glad that your enjoyed your stay.Kind Regards,Haimona BrowneResort Manager

6/10 (普通)

Ying

良かった点 : スタッフとサービス、設備とサービス
Property was quite old and could do with updating. Please note, wifi isn’t included here as it is with some other hotels. The property is more like a motel than a hotel in terms of accomodation. The lagoon is nice, but you can go without staying at the resort
2024 年 5 月に 3 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 5 月 10 日)
Kia Orana Ying, Thank you for taking the time to share your feedback with us. We appreciate all forms of input as it helps us continuously improve our services.We're disheartened to hear that your experience at our resort did not meet your expectations. We strive to maintain high standards of comfort and quality for all our guests, and we're sorry to hear that you found aspects of our property dated.It's important to note that we regularly update our facilities and amenities to ensure our guests have a comfortable and enjoyable stay. Additionally, we take great pride in providing accurate representations of our resort through up-to-date images, virtual tours, and videos available on our website. These resources are designed to assist guests in making informed decisions when choosing their accommodations.Regarding your comment on Wi-Fi, while it's not included in the room rate, it is available for purchase for those who require it during their stay.We understand that everyone has different preferences when it comes to accommodation styles. However, we feel it's important to clarify that our resort offers a range of amenities and services that distinguish us from a standard motel experience. From our picturesque lagoon to our attentive staff, we aim to provide a memorable and relaxing retreat for all our guests.We're proud to host many satisfied guests who have enjoyed their stay with us and have shared positive feedback about their experiences. We regret that we were not able to meet your expectations on this occasion.Should you choose to stay with us again in the future, please don't hesitate to reach out to our manager on duty during your stay. They are always available to address any concerns and ensure that your time with us is as comfortable as possible.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Warm regards,Haimona Browne Resort Manager

8/10 (良い)

Michelle Te Raunga

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 8 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 5 月 9 日)
Kia Orana Michelle,Thank you for taking the time to post a rating of your recent stay with us.Warm regards,Haimona Browne Resort Manager

8/10 (良い)

Sudeema Ishani

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The property needs an uplift. Our room fridge was faulty and leaking, the bunk bed was making a creaking noise every time you turn around so it was difficult to sleep. Felt the room was too small for 4 people but we managed. The staff was really good and helpful so didn't even want to complain. The staff made it a very pleasant holiday for us.
2024 年 4 月に 6 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 4 月 30 日)
Kia Orana Sudeema,Thank you for taking the time to share your feedback with us. We're glad to hear that our staff played a significant role in making your stay enjoyable, despite the issues you encountered. Your comments about the room condition are very important to us, and we are currently reviewing ways to enhance our accommodations, including addressing the concerns you raised about the fridge and bunk bed.We appreciate your understanding and are pleased that our team could contribute positively to your holiday experience. We hope to welcome you back in the future, perhaps with a room option that provides more space and comfort for your family.Warm regards,Haimona Browne Resort Manager

2/10 (非常に不満)

Ben

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My now husband and I spent the last four days of our honeymoon at the rarotongan straight after staying at their sister resort, the private island in Aitutaki which was incredible! . We were not impressed at all. We weren’t greeted by any of the 3 staff in the lobby until we said hello and were told we had to wait for our room to be ready sometime in the next 7 hours. When we asked for beach towels we were told we should already have them and couldn’t receive any more. After discussing our situation we were handed towels. After returning these towels (not knowing you could only have two a day) the lady in the activities hut later said to us we couldn’t have more due to our allocation. Once 3pm hit we went to get our bags and weren’t offered any support for the three suitcases to our room which was 300meters away and up stairs. We had no do not disturb sign in our room, no pen to fill out a form which was no room cleaning for the next day to save environment. Our room then went without being cleaned for two days, only a new towel thrown on the bench and they left the door open to our room while we were out for the day. We paid $20 each for wifi which didn’t work in majority of the areas of the resort, one being our room which connected in and out. The food in the resort restaurant was great but we waited 1 and a half hours for food two nights in a row and lunch. Drinks were also delayed by 20 minutes. Tv in sports area didn’t play what they said would be on without being asked
2024 年 4 月に 4 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 4 月 30 日)
Kia Orana,Thank you for taking the time to share your feedback with us.We deeply apologize for the disappointing experience you encountered during your stay at The Rarotongan. Your concerns are taken seriously, and I want to assure you that I am personally investigating each issue with the relevant managers to address and rectify these shortcomings. Our goal is to streamline and enhance our procedures to ensure a more seamless and enjoyable experience for all our guests going forward.We are truly sorry that your honeymoon experience with us did not meet your expectations, especially after the wonderful time you had at our sister resort in Aitutaki. It is disheartening to hear about the lapses in service, from the lack of initial greetings and delays in room readiness to issues with amenities such as beach towels and room cleaning.We acknowledge the importance of providing prompt and courteous service, maintaining cleanliness, and ensuring that our facilities meet the expectations of our guests. Your feedback regarding the WiFi connectivity, restaurant wait times, TV programming, snorkel gear availability, and overall staff demeanor is invaluable to us, and we are committed to making necessary improvements.We are glad to hear that you appreciated the location of our hotel and enjoyed the food at our restaurant. However, we understand that these positives were overshadowed by the negative aspects of your stay.Please accept our sincerest apologies for the inconvenience and disappointment you experienced. We appreciate your honesty and assure you that your feedback will be instrumental in our efforts to enhance the guest experience at The Rarotongan.Warm Regards,Haimona BrowneResort Manager

10/10 (非常に良い)

Daniel

2024 年 4 月に 7 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 5 月 21 日)
Kia Orana Daniel,Thank you for your 5-star review.It was pleasure having you as our guest and we look forward to welcoming you back soon.Kind Regards,Haimona BrowneResort Manager

2/10 (非常に不満)

Andreea

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The photos are really very strategic. Not representative of the resort.
2024 年 4 月に 6 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 4 月 26 日)
Kia Orana Andreea, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations and that you felt our photos did not accurately represent our resort. We strive to showcase our property in a way that accurately reflects the beauty and ambiance we offer. I would have been more than happy to address your concerns during your stay. Warm Regards,Haimona Browne Resort Manager

8/10 (良い)

George Cristian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place for kids great customer service, the food not good at all
2024 年 4 月に 6 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for taking the time to share your experience at The Rarotongan Beach Resort & Lagoonarium. We are thrilled to hear that you found our resort to be a great place for kids and that our customer service met your expectations. Our team works hard to ensure each guest feels welcome and well cared for, so your kind words are very much appreciated.We are, however, disappointed to learn that our culinary offerings did not live up to your expectations. We take pride in our cuisine and are continually striving to deliver delicious and satisfying meals. We would love to hear more about your dining experience so we can address these issues directly. Please feel free to contact me at via email. Thank you again for your feedback. We hope to have the opportunity to welcome you back and impress you with our improvements.Warm regards,Haimona BrowneResort Manager

8/10 (良い)

Danielle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 8 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 4 月 22 日)
Kia Orana Danielle,Thank you for your kind 4 star rating, which is much appreciated. We are pleased that you enjoyed your stay with us. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Stefan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 8 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 4 月 22 日)
Kia Orana Stefan,Thank you for your kind 5-star rating. We are thrilled that you had an amazing stay.Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

8/10 (良い)

Tamara Mona

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a beachfront room which was very comfortable. The bed was comfy and we had the room serviced every day. Staff were friendly and helpful. Great hotel for families and couples. Enjoyed our stay
2024 年 4 月に 8 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 4 月 19 日)
Kia Orana Tamara,Thank you for taking the time to leave such a wonderful review of your stay at The Rarotongan Beach Resort & Lagoonarium. We are delighted to hear that you enjoyed your beachfront room and found it very comfortable. It's great to know that the comfort of the bed and the daily servicing of your room added to your satisfaction.We're also thrilled to learn that our staff's friendliness and helpfulness stood out during your visit. Our team works hard to ensure all our guests feel welcome and well cared for, so it's very rewarding to hear we hit the mark for you.It's fantastic that you found our hotel suitable for both families and couples and that you had an enjoyable stay overall. We hope to welcome you back to The Rarotongan soon for another memorable vacation.Warm regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Camilla

We had a great stay.
2024 年 4 月に 6 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 4 月 11 日)
Kia Orana Camilla,Thank you for your kind review.We are pleased to hear you had a great stay.Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Botimi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 4 月 11 日)
Kia Orana Botimi,Thank you for your kind 5-star rating.We are thrilled that you had a great stay. Thank you again for choosing to stay with us.Warm regards,Haimona Browne Resort Manager

8/10 (良い)

V

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and close to the beautiful beach. House keeping was excellent.
2024 年 3 月に 8 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 4 月 9 日)
Kia Orana,Thank you for your kind review.We are pleased to hear you found the resort to be clean and you also enjoyed the beachfront location and the friendly service from our housekeeping team. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

8/10 (良い)

Lynette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was nice and relaxing. Staff very pleasant but didnt always provide correct orders and at times we waited too long. Lovely resort and awesome place to bring a family. Thank you. Lyn
2024 年 3 月に 4 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 4 月 5 日)
Kia Orana Lynette,Thank you for your review. We are pleased to hear you had a nice and relaxing getaway and you enjoyed the resort and the warm hospitality from our staff. We look forward to welcoming you back soon.Kind Regards,Haimona Browne Resort Manager

8/10 (良い)

Jason

グループ旅行
The rooms are a little bit small look bigger in photos as the bathrooms are quite small as well as the room the staff are excellent facilities were good the food at dinner was excellent but waiting times were ridiculous 45 to 1 hr. the tropical breakfast needs to be reviewed no good if you have diabetes or are you I gluten free is all there was was toast and fruit universe cereal overall the place is nice.
2024 年 3 月に 8 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 4 月 4 日)
Kia Orana Jason,Thank you for your review and feedback, which is much appreciated. I am pleased to hear you enjoyed the staff and the facilities. We are the process of reviewing our breakfast lineup. Unfortunately the island does run out of items from time to time which makes it difficult. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

6/10 (普通)

Nicola、Rolleston

カップルで旅行
found the hotel tired. Staff were ok. Some maybe past being in customer service but most staff were friendly. Captain Andy’s terrible so bad including the breakfast
2024 年 3 月に 7 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 4 月 3 日)
Kia Orana Nicola,Thank you for your feedback. I am disappointed to hear you experienced some service shortfalls during your stay. Your concerns have been passed on to all our department managers for review and investigation. Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Hereiti

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
Le cadre est magnifique, personnel accueillant et agréable que ce soit à la réception et du côté du housekeeping. Nous avons eu droit à un verre de jus lors de notre arrivée. En revanche, des efforts à faire au niveau de la restauration. Nous avons passé un bon séjour !
2024 年 3 月に 2 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 3 月 28 日)
Kia Orana,Thank you for your 5-star review.We are pleased to hear you had an amazing stay.Thank you again for choosing to stay with us and we look forward to welcoming you back soon.Kind Regards,Haimona BrowneResort Manager

8/10 (良い)

Aimee

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property could do with a freshen up in the rooms but overall, it's a great little place to base yourself.
2024 年 3 月に 8 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 3 月 28 日)
Kia Orana Aimee,Thank you for your review and feedback. As you have probably seen, our team are always around painting and updating guest facilities when possible. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

4/10 (不満)

Peter

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
This property needs renovations.
2024 年 2 月に 1 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 3 月 23 日)
Kia Orana Peter,Thank you for your feedback. We are continuously upgrading our guest rooms and facilities when occupancy and resources permit. Thank you again for choosing to stay with us.Kind Regards,Haimona BrowneResort Manager

6/10 (普通)

Lisa

家族旅行
Food was not fresh- buns for burgers were stale. They ran out of salads early on and never got new supplies in. Eating out was a lot cheaper and fresher. Room and pool was perfect
2024 年 3 月に 5 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 3 月 20 日)
Kia Orana Lisa,Thank you for your review and feedback. I am pleased you enjoyed your room and pool. I have passed on your feedback to our team in the kitchen as well. Kind Regards,Haimona Browne Resort Manager

8/10 (良い)

Werner

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kia orana. The buildings and rooms seemed a wee bit dated, but clean and everything was working. Staff, with one exception, has been very friendly and helpful and cheerful.
2024 年 2 月に 10 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 3 月 8 日)
Kia Orana Warner,Thank you for your kind review. We are pleased to hear you found the resort nice and clean our staff were helpful and cheerful. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

8/10 (良い)

Gine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed that if it rained you could go anywhere on the property without getting wet. Lots of things to do. Great layout and nice pool. Able to see lots of fish from the dining area.
2024 年 2 月に 7 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 3 月 8 日)
Kia Orana Gine,Thank you for your kind review.We are pleased to hear you enjoyed your stay, despite the rain lol. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

8/10 (良い)

Cheyney

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great for kids. Didn’t love the food but otherwise recommended for families and people who like to snorkel. The snorkelling out the front is unreal!
2024 年 2 月に 5 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 3 月 8 日)
Kia Orana,Thank you for your review. I am pleased to hear your family had a great stay and you experienced the amazing snorkeling directly in front of the resort. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

8/10 (良い)

Michael Campbell

カップルで旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Snorkelling was amazing
2024 年 2 月に 5 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 2 月 27 日)
Kia Orana,Thank you for your 4-star review.We are pleased to hear you enjoyed the amazing beach location and snorkeling directly in front of the resort.Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

4/10 (不満)

Luis

2024 年 2 月に 1 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 2 月 27 日)
Kia Orana Luis,Thank you for your providing a rating of your recent one night stay with us. Unfortunately there is nothing I can do as you did not leave any comments. Our management and staff would have been more than happy to address any of your concerns whilst you were inhouse. Kind Regards,Haimona Browne Resort Manager

6/10 (普通)

Elizabeth

気になった点 : 清潔度、施設のコンディションと設備
The hotel needs alot of upgrade, this rarotongan hotel is not lively, it needs to be the same hotel back in 2002. This hotel was the best back then, my brother and his wife had their honeymoon there in 2002. And it was the best hotel ive visited as a local. But now is not the same experience. You need to up your game, be more like edgewater resort.
2024 年 2 月に 7 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 2 月 27 日)
Kia Orana Elizabeth,Thank you for taking the time to post a review and for providing feedback of recent stay with us. I am sorry to hear we did not meet your previous experience from 21 years ago. I have shared your feedback with all our managers and rest assured we take all guests feedback seriously. Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Heaven-lee

良かった点 : 清潔度、設備とサービス
Thourougly enjoyed ever minute
2024 年 1 月に 5 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 2 月 8 日)
Kia Orana,Thank you for your 5 star rating - very much appreciated. Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Julia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gorgeous location right on the lagoon which has many fish species that are rarely seen. Loved the snorkeling! Our 2 bedroom apartment did not have ac in the rooms, just the corridor- my friend slept in the living room. Also Wi-Fi has to be purchased but I think that’s true of all hotels in the Cooks. Nice food and great views!! I’d recommend this hotel
2024 年 1 月に 3 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 2 月 8 日)
Kia Orana Julia,Thank you for your kind review. We are pleased to hear you had a lovely stay. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

William

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front of house staff made our family holiday exceed all expectations. By the end of the trip, it felt like a few of the staff were practically family. Meli, Aisake, and Aquila were excellent with our children and made them feel right at home. 10/10 would recommend
2024 年 1 月に 7 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 2 月 8 日)
Kia Orana William,We thrilled to hear your family had an amazing time and you enjoyed the warm hospitality from our team. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

6/10 (普通)

Carla

カップルで旅行
良かった点 : スタッフとサービス
The breakfast was poor, no hot food and 28$ for cereal and toast canned fruit and pastries that we barely saw as they went first. I would expect Hot breakfast for that price.
2024 年 1 月に 10 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 2 月 8 日)
Kia Orana Carla,Thank you for your feedback. Please note that our breakfast buffet is tropical and does not include hot items. You can purchase hot items from our a la carte menu at an additional cost. Kind Regards,Haimona Browne Resort Manager

6/10 (普通)

Alexi

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Beach was great. Food in hotel is below mediocre. Breakfast that its included with stay the worst. I ended up trying different "paid" options.
2024 年 1 月に 4 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 2 月 8 日)
Kia Orana Alexi,Thank you for your feedback. I am pleased to hear you enjoyed the beach, however, disappointed you did enjoy your meals. I will be addressing your concerns with the team in the kitchen and hopefully we can improve the quality of our meals. Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Mennie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing place
2023 年 12 月に 2 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 2 月 8 日)
Kia Orana Mennie,Thank you for your kind review - very much appreciated. Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Tiresa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved our stay here, met some friendly staff who became family. Room service was perfect and everything we asked and expected. Definitely return to stay here.
2023 年 12 月に 3 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 2 月 8 日)
Kia Orana Tiresa,Thank you for your kind review.We are thrilled to hear you had an amazing experience. Thank you again for choosing to stay with us and we look forward to welcoming you back soon. Kind Regards,Haimona Browne Resort Manager

4/10 (不満)

Karen

2023 年 11 月に 2 泊滞在
The Rarotongan からの返信 (投稿日 : 2024 年 2 月 8 日)
Kia Orana Karen,Thank you for taking time for posting a rating of your stay. Obviously very disappointed you did not enjoy your stay. Would have been more than happy to listen and address your concerns during your stay. Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great staff.
The best part of the stay was the interaction with the hotel's staff. They were all very friendly, hospitable and were willing to do whatever it took to make your stay enjoyable. Even while catching the bus with them after they had finished their workday was fun.
2023 年 11 月に 8 泊滞在
The Rarotongan からの返信 (投稿日 : 2023 年 11 月 28 日)
Kia Orana Mark,Thank you for your kind review. We are thrilled to hear you had amazing time with our staff. Thank you again for choosing to stay with us and we look forward to welcoming you back soon. Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Michaela

2023 年 11 月に 1 泊滞在

8/10 (良い)

Petr

2023 年 11 月に 5 泊滞在
The Rarotongan からの返信 (投稿日 : 2023 年 11 月 28 日)
Kia Orana,Thank you for taking the time to post a rating of your recent stay. Much appreciated. Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Laura

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really loved the outdoor facilities for children and the amazing menu for both adults and children. The fish as you look over the balcony was a highlight! The staff were wonderful.
2023 年 11 月に 1 泊滞在
The Rarotongan からの返信 (投稿日 : 2023 年 11 月 15 日)
Kia Orana Laura,Thank you for your kind 5-star review.We are thrilled to hear you had an amazing stay! Thank you again for choosing to stay with us and we look forward to welcoming you back soon.Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Owen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the access to the beach.
2023 年 11 月に 5 泊滞在
The Rarotongan からの返信 (投稿日 : 2023 年 11 月 11 日)
Kia Orana Owen,Thank you for your kind review.I am pleased to hear you enjoyed the beachfront location of the resort.Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

8/10 (良い)

Crystal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 5 泊滞在
The Rarotongan からの返信 (投稿日 : 2023 年 11 月 10 日)
Kia Orana Crystal,Thank you for your rating - much appreciated.Haimona Browne Resort Manager

10/10 (非常に良い)

Keana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing friendly staff, super helpful to organize anything you wanted to do during your stay. Rooms were spacious, and kept cool which we were super thankful for on hotter days! All round 10/10 and would definitely come back.
2023 年 10 月に 8 泊滞在
The Rarotongan からの返信 (投稿日 : 2023 年 10 月 27 日)
Kia Orana Keana,Thank you for your kind review.We are thrilled you had an amazing stay and we look forward to welcoming you back soon. Thank you again for choosing to stay with us.Kind Regards,Haimona BrowneResort Manager

4/10 (不満)

J R

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Average food and buffet, expensive drinks and food. Poor quality rooms and resort. Cockroaches in our room
2023 年 10 月に 2 泊滞在
The Rarotongan からの返信 (投稿日 : 2023 年 10 月 26 日)
Kia Orana,Thank you for your review.I am disappointed to hear you did not enjoy your meals and found our prices expensive. You will find that our prices are in line with all resort and major restaurants on the island. A quick call to our front desk about the cockroaches and our team would have fixed this issue promptly. Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Juneea

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing for families! We took our 14yo and 5yo and they both enjoyed the facilities and activities available at the resort. Great location.
2023 年 10 月に 6 泊滞在
The Rarotongan からの返信 (投稿日 : 2023 年 10 月 21 日)
Kia Orana Juneea,Thank you for your kind review.We are thrilled to hear your family had an amazing stay. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

10/10 (非常に良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
The Rarotongan からの返信 (投稿日 : 2023 年 10 月 21 日)
Kia Orana Kenneth,Thank you for your kind 5-star rating.We are pleased that you thoroughly enjoyed your stay with us. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

8/10 (良い)

Shameen

2023 年 9 月に 6 泊滞在
The Rarotongan からの返信 (投稿日 : 2023 年 10 月 26 日)
Kia Orana,Thank you for your 4-star review - much appreciated. Thank you again for choosing to stay with us.Kind Regards,Haimona BrowneResort Manager

10/10 (非常に良い)

Camilla

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent snorkelling and all the kit easily available to hire out for free. Varied activities suitable for wide age range of kids and nice relaxed atmosphere. Staff were super helpful in arranging taxis and restaurant bookings and they put on a shuttle for the night market which was a plus. Would definitely recommend and hopefully will be back!
2023 年 9 月に 6 泊滞在
The Rarotongan からの返信 (投稿日 : 2023 年 10 月 6 日)
Kia Orana Camilla,Thank you for your kind 5-star review. We are so happy to hear you had an amazing stay and you enjoyed the facilities, amenities and the warm hospitality from our staff. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager