My complaint is with with the lack of clarity in the listing for this stay.
They do not clearly state how difficult it is to access this property.
THE ONLY OPTIONS FOR ACCESSING THIS PROPERTY:
1. Park 7+ kilometers away and hike with your luggage
2. Take a bus that runs a few times a day and costs 10,000 ISK per person per direction (Price as of time of posting) (totaling roughly $165 USD per person to access this property)
YOU CANNOT ACCESS THIS PROPERTY VIA CAR, even 4x4
The only mention of this in the listing is in the "Parking and Transportation" fine print:
"Free offsite parking within 14 miles
Bus station shuttle (surcharge)
RV/bus/truck parking (surcharge) on site"
They did send me more info via a direct message after the booking, but I had missed the notification. Since I had booked the stay a few months out, I did end up finding out about this a few days before our stay due to browsing the back pages of their actual website, and didn't think to look up bus prices, not thinking it would possibly be that expensive.
Since the hike wasn't an option with my elderly parents, and the cost of the bus ride was more than booking another hotel, we were not able to stay here, so no comments as to the quality of the property itself.
Since it was so close to our stay that I realized the cost of the bus, they were not willing to refund my stay even though we were not able to reasonably access the property.
PLEASE UPDATE THE LISTING TO CLEARLY EXPRESS THE OPTIONS TO ACCESS THE STAY!