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"Upon arrival, we were directed to a separate “concierge” desk simply to obtain a parking pass. Unfortunately, this interaction became one of the most uncomfortable parts of our stay. Rather than being welcomed by someone knowledgeable about the resort and its amenities, we were subjected to what felt like aggressive timeshare solicitation. We were assigned a second-floor room without being informed that there were no elevators on property. In our room we had visible splatter on mirrors and sinks, surfaces that appeared unwiped, smears on the refrigerator, and a dining surface that did not appear properly cleaned. The following morning, when opening the shower for first use, we found debris on the shower floor and a visible black hair hanging from one of the shampoo/body wash dispensers. The pool area was overcrowded with insufficient seating as everyone flooded to the one pool with the operating slide. The towel sign-in/sign-out procedure made it impractical for families needing to transport wet children back to their rooms. There is a rock-climbing activity our children were excited for, only to discover reservations were required—something never disclosed by the “concierge” or on their resort materials/guides. There is an advertised theater that was closed on Saturday night—arguably one of the busiest family evenings of the week. Property is beautiful. Beware- check out is 10am. So early for a "vacation club""

"100 recommendations "

"Walking in to check in . The lady was very rude and short. We get to the room it smells old the toilet was rocking . Room was clean. I would not stay at this hotel again. The stars are wrong on this place"

"Staff was great. Had to switch rooms because the first one reeked of pee. Second one smelt old but better than pee. The outside area also smells of pee"

"Room was very clean and spacious"

"Breakfast on the terrace was wonderful. Great vibe and great food."

"Very clean, well maintained, fresh, comfortable and quiet."

"An absolute dream stay right on the beach! If you're traveling with kids, this location is unbeatable and super accessible. The food at the restaurant was delicious, but the real highlight for us was the huge courtyard and patio. The kids had a blast playing cornhole, ping-pong, and foosball while we relaxed by the firepits in the evening. There was a bit of daytime construction noise from one side of the hotel, but it didn't get in the way of our fun. We'd definitely stay here again!"

"Every convenience location and easy access. "