10/10 (非常に良い)
Justin
小さなお子様連れの家族旅行
2025 年 7 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked a suite a month in advance for one night stay for an early flight the next morning at RDU. We are a family of 5 and wanted everyone to have their own bed. The morning of our check in date, I received a message about air conditioning issues in the room we had booked. I called and spoke with Fox; he explained they didn’t have another room of the same size available and they were having trouble getting an HVAC company to come out. Fox offered either a full refund with no penalty charge or another room that was slightly smaller. I informed him we could make the smaller room “work” and asked if we would be refunded the difference since we paid for a larger room. Fox placed me on a brief hold, spoke to his manager, then stated they would fully refunding us completely and offering us the room fully compensated by them! This was an unexpected delight and was not expected! Fox was very nice and personable, which kept stress down having a last minute, “day of” potentially major issue at the beginning of our week long family vacation. The property was clean, the staff were very nice, the rooms are spacious and very neat. We will definitely keep this property in mind when needing another overnight stay for flights from RDU. The property is a few miles from RDU and you can travel non-congested secondary roads to reach the main roadway going into RDU.
Justin
2025 年 7 月に 1 泊滞在