Raging Waters

I chose this location for the shuttle service to and/from airport and because I know Hyatts to be nice. Unfortunately upon arrival I was told shuttle for the morning slot I needed was full…because they only have 7 SEATS…how is that even reasonable for an airport advertised hotel to only have 7 seats. There were lots of flights leaving early morning when we were, and not having the shuttle service as expected required me to keep my rental car overnight. I was very disappointed. Also, we had an accessible room, which was appreciated, but need more bedside plugs for accessible folks machines…and the shower was roll in but it needs a bracket to hold the shower head up at regular height, having to hold the shower head for the whole shower isn’t great if you aren’t in a wheelchair or using the bench…just a second bracket up higher would be a good addition. Last but not least, the room was very nice and cared for, but when I put down the seat in the shower there were 2 very long hairs on it, obviously a place in the room not cleaned every time….we both have short hair.

Such a cute hotel! Definitely would stay again.

The property is excellent and so are the apartments, but the check-in was terrible, I shared the apartment with a colleague who arrived before me and they did not let him in. I had informed the property the day before that he would arrive earlier and gave them his generalities. He even had a copy of my passport. In the end he had to book a room elsewhere for the night.