Selina Quito

Great location in Quito, really clean and comfortable. Excellent breakfast and really helpful staff.

There was a gas leak at the property and everyone had to be evacuated for many hours. The smell of gas was everywhere and the hostel was not fit habitation, even after they said it was safe to return. I have attempted to contact the manager regarding a refund as we had to change hotels, I still have not received a response and reception is not able to assist me.

The place is very un down. It has the Selina design at reception and food corner but the rest is nowhere near the Selina standards. The only Selina (out of 10ish) that is really disappointing and I wouldn’t recommend it to anyone. The staff was very nice but during our first breakfast the guys had no idea what is included in the prepaid breakfast and were were told we can only have the Selina breakfast (which is very poor) and American coffee. We asked to pay the difference between this coffee and a cappuccino but my request was firstly denied and was told they cannot make changes. After I insisted, the girl at reception gave permission for me to pay the difference. This day we were given nice fresh juice with the breakfast. Next day the were are told we have a choice of 7-8 different breakfast and any kind of hot drink or juice for breakfast. Definitely the girl knew things better. My room had absolutely no charm. The bedsheets were with stains, the floor didn’t look clean either. The room had a nice view, next to the bed there were USBs. The showerhead in the bathroom was very unpractical as you need to get wet in order to turn on the water. The toilet was not working properly as well. The walls were very thin and you can hear people chatting in the middle of the night on the corridor. The burgers in the restaurant were amazing!!