Search Vacation Homes in Quinte West

"Parking was great. No hotel staff to greet us in arrival, waited five ten minutes to check in. Initial thoughts were nice room. Tried to use the pool, it was broken and freezing and the slide was barricaded off because “there aren’t enough people to use it so we don’t”. Staff Roger was a really helpful and nice guy who seemed to have his hands tied and full. I commend him for trying to make us happy. The remote for the TV didn’t work so asked for new batteries, did not help so ended up using the buttons on the TV instead, mildly inconvenient. The hotel was nice enough to bring us a couple of pops as a courtesy. I tried to shower and could not get the water to stay hot and trying to set it to a consistent temperature was impossible and mostly just freezing like the pool. The linens were itchy and I could not get comfortable to sleep. Ended up leaving at 10:30 for the three hour drive home! As much as Roger tried he could not make this stay better. "

"I was really impressed with the Front desk staff, going above and beyond when I had an issue,. One concern, and it was specific to us, I hope. There was a cleaning gentleman who spent an odd amount of time staring at my friend's daughter in her bikini and pointing his camera at her. He repeatedly cleaned the same section of railing for almost 25 minutes. I commented to the front desk, and they said it would be investigated."

"Very nice staff, breakfast as expected, nice heated little pool that's good for a family. TV badly needs updating; invest in smart TVs and your customers will thank you. Room was clean overall but a little dusty in less-travelled places. Good but not great hotel."

"Great value"

"Likes-Proximity to Retail Therapy -walking distance to eating and entertainment -ample parking -pool and hot tub facilities with seating was welcomed -spacious, comfortable room with all the amenities -morning staff, including front desk and breakfast staff -breakfast buffet was fantastic, providing an assortment for all -hallways, decor and general design was pleasant Dislikes-we raised a concern as to the attention to detail on cleanliness in our room ( floor and windows) we were advised to place Make up Room sign on door and our issues would be looked after. -minimal work on windows, film was just smeared around -floor may have been swept but not washed -bed not made, soiled towels left and coffee table not wiped -mattress was well-used with an obvious dip on right sleeping side"

"My main issue with this hotel was the poor sound insulation. The walls and doors let a lot of noise through, especially loud door slamming during the evening and night. I woke up several times because of the noise, which made my stay uncomfortable. I find this level of noise disturbance unacceptable for a hotel stay. Another issue was the flooring in the room. The floor was extremely cold, there were no carpets, and the hotel did not provide slippers or sandals. Most guests do not automatically plan to bring their own, especially since hotel rooms usually have carpets or basic indoor slippers for comfort."

"Great checkin. Very courteous. Lovely room. Quiet and comfortable."

"Excellent made to order breakfast; many options in the bar for dinner. beautiful surroundings; wish it wasn't raining so we could have walked around the property. Staff was extremely helpful. we had a bit of trouble finding it, as our nav system sent us on a wild goose chase. The lady at check-in was very apologetic, really not her fault. Would stay there again. we had an issue with the TV and the shower, but nothing that would stop us from recommending it."

"Pro’s - The room we stayed in was clean and bug free. There was lots of parking. The property backed on to the water. The staff (we only saw 2 workers) were moderately friendly. Con’s - property and rooms were very dated and not well maintained. A few things were broken (TV remote and juice machine). The first room we were shown had bugs in the window, both inside and in between the glass and the fireplace was not functioning. Breakfast was acceptable but not great. The building and property were not well maintained. There was no path down to the lake, it was uneven ground and grass with an abandoned “cottage” near the water. There were 3 levels, upper, ground and lower (below ground), think “back split”. The lower level felt like you were staying in someone’s basement. The phone for the room was unplugged, wrapped up and placed in a drawer. The building and grounds were not warm and inviting, they felt more institutional and cold. We stayed in a Best Western in Huntsville, with the same type of room, for almost the exact same price and the Best Western was so much better. We would not return here again."