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The room was clean and well taken care of. The bottle of water was a nice welcome touch. The staff were friendly, attentive, and very happy to help with all of our questions.

The Apartment was very spacious clean, location was excellent walking distance to many cultural sites and shopping and restaurants.

Our stay was great! I have 2 teens and it was so convenient for each to have a bathroom! Upon arrival one of them was greeted with balloons, birthday message, and candy! That was a surprise for him and also myself. It was not planned!!! It was easy to reach out to them with any questions I had. It was easy to checkin. They had multiple ACs through out the apartment which can be controlled separately. We stayed at the 2 bedroom- family apartment. The amount of space for my family was bigger than expected. Very convenient! There are groceries and restaurants just a couple footsteps away. The location was excellent. It was quiet during the middle of the night. Was able to sleep without being awaken by noise. The bed and bedding are very nice and good quality. They provide both hairdryer AND hair straightener. The attention to detail was great. The kitchen had everything you can think of (ie fruit peeler). We will definitely come back and will also check out their other locations in the future!

Location was great and the apartment was very clean. Unfortunately, the door code we were given didn't work to get in and it was quite uncomfortable due to heat while we tried to figure it out. Thankfully the staff were very responsive and we were able to get in after 15 minutes. Also, the shower drain didnt flow well and water went everywhere. We had to use all the towels available to clean it up. Finally, the air conditioner stopped working in the late evening. After a fun time hanging out in Madrid, we came back to the apartment being 26° C. It was a HOT night.