Dear Kadambari,Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations. However I would like to mention that we are a small team here working around the property and reception hours are from 9am to 5pm. Staff is available by picking up reception phone located outside reception. It's unfortunate that you missed us every time however as per our conversation over the phone all your issues were resolved on the spot . Sorry that we could not offer you a free room upgrade as we were fully booked. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Vinod Azad

Dear Silvia,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Hi Gerard,Thank you for your valuable feedback and sorry to hear about your inconvenience caused due to traffic on the main road.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear Tracy,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear Paul ,Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately this was the only day when builder was available to finish the job which was pending from Christmas last year. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Vinod Azad

Dear Irene,Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Vinod Azad

Dear valued guest ,Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Vinod Azad

Dear Ms Siwakarm ,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear Joanne,Thank you for your review on your stay at The BreakFree the Point. We very much appreciate your comments. It was great meeting you as well.I was pleased to read that you enjoyed the location.Naturally, I was also disappointed to read that the room cleanliness was not up to your expectations. I would like to pass on my sincere apologies for this and rectify it straightaway. Thank you again for sharing your experience, and we hope to serve you better in future.Sincerely,Hotel ManagerVinod Azad

Dear So-Yong,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear Philip ,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear Tegan,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear Detlef,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear valued guest, Thank you for your review on your stay at The BreakFree the Point. We very much appreciate your comments. I was pleased to read that you enjoyed the lake views. Naturally, I was also disappointed to read that the room allocated was not up to your expectations. I would like to pass on my sincere apologies for this. We do acknowledge that there are varying degrees in terms of the standard and fit out of our apartments and this is something we are actively working with our owners on to address as a priority. This is challenging process and one, which will take some time as we attempt to justify to each individual owner why they need to re-invest in their apartments. Most owners are receptive and are investing towards refurbishment work, again however, this is to varying degrees, some are well over and above expectations and others are to reach our minimum standard that we would expect. Thank you again for sharing your experience, and we hope to serve you better in future. Sincerely, Hotel Manager Vinod Azad

Dear valued guest , Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Dear valued guest , Thank you for taking time to fill out the survey form. Really appreciate this. We are pleased to hear about your experience with us and hope to have you back in future. Thanks again. Kind regards, Vinod Azad Hotel Manager

Hi Jeanna, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Dear valued guests, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Dear mr Chih, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Dear Mr Carsten, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Hi Aaron, Thank you for taking time to post a review. Really appreciate this. We are pleased to hear about your experience with us and you are most welcome again in November. We are working with the owners in regards to refurbishment of the units and hope we can allocate a better unit to you next time. Thanks again. Kind regards, Vinod Azad

Hi Lanny, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Dear Tony, Thank you for your remarkable review. It was great meeting you too. We are pleased to hear about your experience with us and hope to have you back in future. Thanks again. Kind regards, Vinod Azad

Dear value guest, Thank you for taking time to post a review. Really appreciate this and hope to have you back in future. Thanks again. Kind regards, Vinod Azad

Dear valued guest, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Dear valued guests, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Dear valued guest, Sorry to hear about your experience with driveway and reception not being occupied,however satff is on-site working within the property and can be contacted through after hours phone which is located just outside reception and sign is always kept on reception if it's not attended. Hope to have yo back in future. reagrds, Vinod Azad

Dear Valued guest, Thank you for your remarkable review. It was great meeting you too. We are pleased to hear about your experience with us and hope to have you back in future. Thanks again. Kind regards, Vinod Azad

Dear valued guest, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Dear valued guest, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Dear valued guest, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Dear valued guest, Thank you for taking time to post a review. Really appreciate this. We are pleased to hear about experience with us and hope to have you back in future. Thanks again. Kind regards, Vinod Azad