Puttalam Vacations from ￥112,663

best hospitality, cheerful and smiling staff. chef was amazing

Decent quality 3 star hotel on negombo seafront. Nice garden facing the beach and great views of sunsets. Guests were a mixed crowd of locals and foreign tourists. Check in process was slow and inefficient. Staff seemed to struggle to process a group booking ahead of us and told us to wait. This took more than half hour. The older lady who showed us to our room incorrectly told us that there was no room service. Her younger male colleague confirmed there was room service and said he was frustrated with this older ladies capability to do her job. We struggled on our first night as the air con didn't work. The maintenance staff struggled to fix the issue and we had to be moved. Many of the sockets were not to the current Sri Lankan /UK standard. In other words they were the 3 round pin sockets.. Buffet on the saturday was very good and wide ranging. Sunday was a lot worse, we think it may have been cos there were less guests All in all a mixed bag but the staff are reasonably friendly, garden is nice. Rooms need updating but compared to some so called 4 star rival hotels i would say this place is decent value for money.

The hotel is in a wonderful location in terms of walkability but the rooms are on the main road. The staff was kind and helpful when needed but not proactive - they never showed me the pool or told me about dinner options or activities for the New Year that the hotel organized. The room was mostly clean but there was food left from the previous guest in the fridge and the bathroom had mold and really needs an upgrade. The room was also only cleaned on the 2nd but not the 3rd day of my 4 days there. The bed was also way too soft (but I guess some people like that).