2/10 (非常に不満)
Michela
グループ旅行
2025 年 7 月 29 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス
No soap at all in the bathroom when we checked in and I went to the housekeeping room and asked for some, the lady was very rude. Later that night we notice a lot of gnats in our room flying around. After killing about 10 of them we kept the light on in the bathroom to get them to go in there when we went to bed. The next morning we reported it and housekeeping came to clean them up but we said they needed to be sprayed because there were many alive flying around. They called maintenance and he came and sprayed around the door outside and vacuumed up what he could. There is a gap between the door to outside where they can get in so more came in. We left to go to the pool and when he left he did not secure our door. We came back to the door ajar. Our room on day 2, was not cleaned at all as it was as the same as we left it. We didn't complain as we had not used the towels yet. We had to again leave the bathroom light on all night to attract the gnats where in the morning there were several in there again. While we were gone the housekeeping staff had been in as they did leave bathroom amenities and new towels but there was no cleaning done. I let management know and their only reply was this was their policy and the door was put on a list to be fixed. The hotel allows anyone to use the pools with out staying there so what was I paying for. Lastly our toilet stopped working and I was handed a plunger to fix it myself while 3 people were standing behind the front desk.
Michela
2025 年 7 月に 3 泊滞在
