Pukaki Vacations from ￥275,389

Great peaceful location

DO NOT BOOK!!! What began as a complaint about an uncleaned apartment ended with two men ordering us out of accommodation we had paid for and us contacting the police out of fear for our safety. I attempted to write a more detailed review, but it continues to be rejected by expedia, so I will keep it short. We arrived 40 minutes after check in time and the property had not been cleaned after the last stay. There were dirty towels everywhere, the beds were unmade and the bathroom was dirty. I called the property manager to resolve it and after we couldn't agree to an appropriate resolution two men turned up to the property and ordered us to leave. When I explained that I had paid for a service that they had not provided I was told "it's not about the service, it's about your reaction." I suppose as a woman, I was meant to be polite and happy that I had not received a service I had paid for. As two women travelling alone, we felt intimidated and threatened by two men arriving at the property forcing us tocleave without a safe place to go so we contacted the police who encouraged us to make a police report. This is the worst service I have ever experienced anywhere in the world.