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Reviews of Hotel La Laguna Galapagos

3 out of 5
Hotel La Laguna Galapagos
Av. Los Flamingos, Puerto Villamil, Galapagos

Reviews

9.0

Wonderful

Rating 10 - Excellent. 39 out of 61 reviews" "
Rating 8 - Good. 14 out of 61 reviews" "
Rating 6 - Okay. 4 out of 61 reviews" "
Rating 4 - Poor. 3 out of 61 reviews" "
Rating 2 - Terrible. 1 out of 61 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Hotel LaLaguna is absolutely wonderful! The rooms are very comfortable (air conditioned, too) & they offer a hot breakfast each morning. Everyone was friendly / welcoming- they also helped me book some tours! I definitely recommend this hotel!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
This hotel was perfect for our time spent in Isabela. The flamingos came out to greet us when we got there (there’s a lagoon across the street), the staff was so helpful and friendly, and the bed was super comfortable, our balcony had an ocean view and a view of the lagoon. The location is perfect. The showers actually got hot and had pressure.
Stayed 2 nights in Jan 2024

10/10 Excellent

Angeline Wong

Stayed 2 nights in Jan 2024

10/10 Excellent

Eudoro Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
First I was very surprised to be greeted at the dock by staff members to take me to the hotel. The place was very comfortable very clean and everyone at the front desk was simply amazing. They organized all our activities, they helped store our luggage a couple of hours before our ferry left after check out. Free water was always available with great wifi considering the island. The location was great only a km walk from the docs and two blocks away from the main plaza. Waking up to flamingos every morning was great. The bath to the wall of tears is also right next to the hotel and the breakfast was standard but good. Overall great stay
Stayed 2 nights in Aug 2023
Response from Sebastián on Sep 5, 2023
Eudoro! Thank you for enjoying our services we are super happy about your feedback, we hope you are feeling alright with your vacations and have enough energy for what's to come for you! Good things and best wishes from La Laguna Hotel!Until next time!

10/10 Excellent

Steph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was lovely- a perfect place to stay in Puerto Villamil!
Stayed 3 nights in Jul 2023
Response from Kevin on Jul 30, 2023
Hi StephThank you for your review we are glad you enjoyed your stay with us.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, the pool is a nice touch. Beach just up the road is good. Breakfast was alright. Hotel is about the farthest point from the docks and Concha de La Perla snorkelling.
Stayed 2 nights in Jul 2023
Response from Kevin on Jul 30, 2023
Hi RichardThank you for your review we are glad you enjoyed your stay with us.

10/10 Excellent

christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had superior room over looking the lagoon and we seen spectacular sun sets and waking up to Flamingos on the lagoon. Sebastian helped arrange anything we needed. Booking trips before we arrived and last minute things we wanted to. Nothing was too much trouble
Stayed 4 nights in Apr 2023
Response from Sebastián, Host on May 11, 2023
Hello Christina it's a beautiful surprise you still remember your time with us with such detail. We are grateful about your time here and wish you the best. Until next time we hope you will be doing great.Sebastián

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and comfortable.
We had a lovely time at this hotel! I wasn't sure about the lagoon location, but Puerto Villamil is so tiny, this location is really close to everything - even if it may not appear so on a map. We were impressed that the hotel was there to pick us up when we landed on our tiny flight. They did not even charge us for a ride to the hotel. I know they also offer pickup from the ferry. The room was big and comfy. I think it would be great if they had a fridge in the room, but I know this is a small, very developing place, so electricity is at a premium, and once we were there, we didn't really need the fridge. The bed is very comfortable, and the blackout shades are great. The free morning breakfast is ok - really big breakfast, not a lot of variety, but we appreciated that they did it at all. One thing to note - make sure your AC is WORKING! We thought ours was, but we were roasting. It was on, the temperature was allowed to be set, but nothing happened! It took us 2 days to figure out we had hit the wrong button on the remote over and over. If you don't feel the AC - ask the front desk! Also appreciated that the hotel offers beverages for sale in the breakfast room - after a tour if you are hot and thirsty, you can ask at the front desk and they'll run up to the 3rd floor and grab you cold beer or wine for a fair price. We didn't use the rooftop but it looks like a nice "future" area. The pool was pretty small, but everyone goes to the beach!
Stayed 1 night in Apr 2023
Response from Sebas on May 6, 2023
Dear Jill! Thank you very much for the feedback, we are happy you enjoyed the experience and will take notes on what you suggest and what you enjoyed for understanding better our responsability of offering a great resting place, relaxed experience and good service. We understad we are in the middle of a small town and we really like to offer our guests the chance to get confort when they come back from exploring the vast misterious land of Isabela. About the future, yeah we are arranging the terrace plans for this new years eve! :) Take care and hope to see you again some day!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is situated right across from a lagoon with flamingos. The rooms are spacious with good air conditioning and hot-and- cold water shower. It is functional rather than luxurious. But I enjoyed staying there. It is less than 5 minutes walk to the beach.
Stayed 3 nights in Apr 2023
Response from Sebas on May 6, 2023
Thanks Anthony we are happy about you enjoying our hotel, Iguanas and Flamingos send king regards! :)

6/10 Okay

Ester

Stayed 2 nights in Mar 2023

8/10 Good

Amy

Stayed 3 nights in Feb 2023

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the low low price we paid (wink wink) this was out best stay in the Galapagos. The front desk staff helped us to book excursions and tours, and the hotel was seconds from the beautiful beach. They were waiting with a car when we got off the ferry, which was nice. There are a variety of room types, so know what you're paying for.
Stayed 3 nights in Feb 2023

2/10 Terrible

Matthew

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2023

6/10 Okay

Diane

Stayed 5 nights in Jan 2023

10/10 Excellent

Raymond

Stayed 4 nights in Jan 2023

10/10 Excellent

Adrian

Liked: Staff & service, amenities, property conditions & facilities
This is an excellent hotel in a great location. Friendly, efficient staff, and really nice facilities. I will definitely return here if I come back to Isabela island.

10/10 Excellent

Amairani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They took their time and willing to allow me to wash my clothes by hand and dry it

6/10 Okay

Maggie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not very happy
When we got there we thought it wasn’t the correct hotel. Pictures were very different. When we asked about dinner they said oh just go down to the beach. It was dark in a strange location. No recommendations. When I went to the front desk to ask a question, attendant was on the phone. Never pausing to say una momento. Nothing. I sat for a bit then left. No feeling of welcome or hospitality. The bathroom shower did not drain correctly and water flowed out into the rest of the bathroom.
Stayed 2 nights in Nov 2022

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view, nice staff and good location!
Stayed 1 night in Oct 2022
Response from Operador Las Laguna on Oct 18, 2022
Hi Martin! Thank you for your words and for choosing us to be part of your adventure.

10/10 Excellent

Malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything
Stayed 3 nights in Sep 2022
Response from La Laguna Staff on Oct 1, 2022
Estimado MalcolmEstamos encantados de que hayan tenido una buena estadia con nosotros. Esperamos tenerlos de vuelta nuevamente. Gracias por su amable estadia

10/10 Excellent

Zhenqi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service! Very helpful people
The front desk guy helped me a lot when I was sick, he companied me to go to hospital and get some food! I felt much better after. So grateful about how nice they are!
Stayed 1 night in Sep 2022
Response from La Laguna Staff on Sep 23, 2022
Fue un placer para nosotros haber sido de ayuda durante tu estadia.

8/10 Good

Yanina

Liked: Cleanliness, property conditions & facilities
Clean and comfortable room with a big balcony and a very nice view of the pond with pink flamingos and other birds. Comfortable bed. Change towels every day. Thorough and good cleaning of the rooms and the hotel. Provide potable water. Good shower. Very quiet AC. Pleasant, though a bit forgetful staff. No handrails in the swimming pool, nor for the steps and a steep 45 degrees entrance to the building. No chair and table on the balcony. The room (#4), under the breakfast room and above the swimming pool was noisy when either one was in use. Was woken at 6.30 am, by the moving chairs and other noises from above. Insistent and persistent marketing bombardment with the travel/excursion options. The hotel belongs to the Travel Agency which does not care about the hotel customer service one bit. They just want their hotel guests to pay a lot for the hotel, and then more and more, while cutting expenses on all they can. Their hotel clerks are also drivers of their travel agency and are not at the front desk often and never after 6-8.30 pm. What they call "restaurant" is a room open only for breakfast, it does not have a proper restaurant kitchen. Their poor breakfast is also a result of economising at the hotel guests expense. Very poor and low quality breakfast. even in the cheap hostels in Ecuador they serve a much, much better breakfast. Leave alone more expensive hotels. But for a $95/night, well this is a totally unacceptable rip of and greed, no GREED.
Stayed 5 nights in Jul 2022
Response from La Laguna Staff on Sep 23, 2022
Thank you very much for your review about your stay at our hotel. Your opinion is very important for us, this is very helpful to improve. I am very grateful for your comments about the aspects of the hotel that needs to be improved.

10/10 Excellent

roberto

Stayed 3 nights in Jul 2022

8/10 Good

fred

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2022
Response from Hotel Las Laguna Galapagos on Jul 6, 2022
Fred!! Nos alegra que hayas tenido una buena estancia con nosotros. Gracias por preferirnos!

10/10 Excellent

Pai hung

Stayed 2 nights in Jun 2022
Response from La Laguna Staff on Jun 23, 2022
Thank you so much for your appreciation message. We are really glad to know that you felt like home in our hotel

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Staff on May 24, 2022
Many thanks for your feedback

10/10 Excellent

Cristina

Stayed 4 nights in May 2022
Response from Staff on May 24, 2022
Many thanks for your feedback We appreciate it

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service
Hotel staff was GREAT! Helped book local tours and transfers. Katherine was easy to work with, but need to reconfirm transfers day before. Hotel was old but well maintained. Experienced a black out with no water or electricity for about 90 minutes.
Stayed 2 nights in May 2022
Response from La Laguna Staff on May 16, 2022
Thank you so much Kim for your comments! We appreciated a lot and we reiterate our apologies for the transfer out inconvenients. We are working to fix this problem.

10/10 Excellent

Mark

Stayed 4 nights in Apr 2022
Response from La Laguna Staff on Apr 29, 2022
Dear Mark, Thank you so much for choosing us to be part of your adventure in Galápagos Islands. We were pleased to welcome you in our hotel and filled your expectations. We hope that see you soon.

10/10 Excellent

vincent

Stayed 3 nights in Apr 2022
Response from La Laguna Staff on Apr 19, 2022
We appreciate a lot your time to give us this review. We will continuos working to give us to our costumers the best!

10/10 Excellent

Nesat, Tampa

Stayed 2 nights in Apr 2022

10/10 Excellent

Johnny

Stayed 2 nights in Mar 2022
Response from La Laguna Staff on Mar 24, 2022
Estimado Johnny, Nos gustaría agradecerle habernos hecho parte de su viaje a las Islas Encantadas y disfrutado de esta experiencia única. Saludos,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jan 2022

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención e instalaciones.
Excelente atención e instalaciones. Dada la ubicación muy cómodo llegar a todos los sitios de interés.
Stayed 1 night in Feb 2022
Response from La Laguna Staff on Feb 15, 2022
Le agradecemos mucho sus palabras José, fue un placer recibirlo con nosotros y nos complace mucho que su estadía y tiempo en las Islas Encantadas haya sido de maravilla!

10/10 Excellent

Oren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We came for my sister's birthday and I wanted to make it special. Hotel La Laguna made it amazing! The staff was very helpful at all times. Giancarlo was very nice and made us feel like we were family. Thank you for an amazing stay. It was our favorite time in Galapagos.
Stayed 3 nights in Jan 2022
Response from La Laguna Staff on Jan 24, 2022
Dear Oren, We are really happy to see your message. Our crew did everything for that you and your family and obviously your sister has had an amazing experience and we are really glad that it had being.

4/10 Poor

Curry

Stayed 6 nights in Jan 2022
Response from La Laguna Staff on Jan 17, 2022
Thank you for your review. All feedback is important to us and we are sorry to see that you had such a frustrating experience. I hope you can see from our other reviews that your situation is the exception and could not be further from our high standards. This just makes us want to resolve it as soon as possible and make sure it doesn't happen again. Message our customer service team at +593 95 945 6731 to let them know all the details and we promise we'll work out a satisfactory solution for you.

8/10 Good

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice staff, got to do something about the rooster next door starting at 3:30 am. Doesn’t the rooster know that sunrise is at 6:00 am. Other then that great place to stay.
Stayed 2 nights in Jan 2022
Response from La Laguna Staff on Jan 14, 2022
Marco Thank you so much for you review about your recent stay at our hotel. Your opinion is very important for us, thats why we are thinking about roasted rooster!! lol We are delighted to hear you enjoyed your stay with us. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!!!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, views and amazing staff
We absolutely loved our stay here. The rooms were nice sized, comfortable and had a balcony overlooking the lagoon where you could watch the flamingos. Located just off the main road in a quiet location but walkable to everything. Staff were very accommodating and assisted us with everything from transportation, tours and warming the hot tubs in time for us to enjoy when returning from tour. I'd highly recommend.
Stayed 3 nights in Dec 2021
Response from La Laguna Staff on Jan 5, 2022
Thank you for sharing your stay. We appreciate your kind words about our comfy and modern rooms with stunning views and epic´s overall ambience and design. We¨re thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guest have a memorable experience. We are incredibly grateful that you took the time out to leave us this review.” "Thank you so much for this.

8/10 Good

Jill

Stayed 2 nights in Dec 2021
Response from La Laguna Staff on Jan 5, 2022
Thank you for the good review, we apreciate it.

8/10 Good

JEFFREY H, Columbia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice rooms & great staff. Biggest issue was a neighbors rooster who crowed way too much. It seems that the island (& certainly our hotel) had zero TV channels in English
Stayed 3 nights in Dec 2021
Response from La Laguna Staff on Dec 16, 2021
Hi dear Jeffrey, we apologize for any inconvenience caused. Our team are cheking the issue, Our team is reviewing the problem to be able to solve it, thanks for the friendly stay

10/10 Excellent

Mishell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones amplias, modernas y bien limpias, el personal muy amable, excelente restaurante a la vuelta que te hace envío gratis a la habitación.
Stayed 2 nights in Dec 2021
Response from La Laguna Staff on Dec 13, 2021
Hola Mishell, fue un placer tenerlos con nosotros, esperamos volver a verlos pronto, gracias por su estadia amigable y nuevamente gracias por los comentarios

6/10 Okay

Mercedes

Stayed 4 nights in Dec 2021
Response from La Laguna Staff on Dec 14, 2021
Gracias Mercedes por tu calificacion nos ayuda mucho para que nuestro equipo siempre este en constante mejora, esperamos volver a verlos nuevamente

10/10 Excellent

Olivia

Liked: Staff & service, amenities, property conditions & facilities
The hotel was beautiful and each member of the staff was super friendly and helpful.
Stayed 1 night in Nov 2021
Response from La Laguna Staff on Dec 9, 2021
Dear Olivia, Thank you for your comment. It was a really pleasure to be part of your adventure in Galapagos Island. We hope to see you soon.

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Galapagos vacation
Friendly helpful staff and large comfortable rooms.
Stayed 3 nights in Nov 2021
Response from La Laguna Staff on Dec 9, 2021
Dear Dennis, We are really glad with your appreciation comment! It is wonderful to hear about your experience with us! We are working to be better in our service everyday!

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place
Stayed 1 night in Nov 2021
Response from La Laguna Staff on Dec 9, 2021
Dear Derek, It is nice to hear about your experience! We hope to see you soon!

10/10 Excellent

donnald

Stayed 3 nights in Sep 2021

4/10 Poor

May

Stayed 2 nights in Sep 2021

10/10 Excellent

hope

Traveled with family
Liked: Property conditions & facilities
Love la Laguna!
We loved the La Laguna hotel. The location was great, the service was wonderful, they helped us with anything we needed such as booking a snorkel tour or getting a cab. They were friendly and we had an all-around wonderful experience and would definitely stay there again. We enjoyed the breakfast in the morning and the swimming pool was nice to come back to at the end of the day. We Highly recommend this hotel!
Stayed 3 nights in Jul 2021
Response from Alex on Jul 9, 2021
Dear Hope, We’re so happy you enjoyed your stay with us, thank you for taking the time to leave us such an amazing review.

10/10 Excellent

Sagrario

Stayed 3 nights in Jun 2021
Response from Alex on Jun 28, 2021
Dear Sagrario, thank you so much for taking your time to give us such a lovely review. I was great to have you here.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff hospitality is unsurpassed . They were very helpful booking activities
Stayed 2 nights in May 2019
Response from hotel la laguna. on May 29, 2019
thanks you for choosing us, see you soon, happy trip