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"Excellent choice of breakfast"

"I wouldn’t actually return to Puerto Rico due to the hills but the Servatur Montebello itself was just what I was looking for. The guys in reception were so friendly & helpful, the apartment was clean and the pool was beautiful. My only two issues were the tiny weeny bugs that were prevalent in the kitchen area (quite a lot, even though I kept killing them) & a lack of kitchen equipment (general crockery but no extras for food prep or storage). Other than than (& the walk back up after going out), I had a wonderful time."

"Staff were consistently rude and unapproachable to both myself and my wife, which completely took away from what was meant to be our honeymoon. At times, we were simply ignored, which is unacceptable at any hotel, let alone a resort of this standard. When we tried to book the spa, the staff there told us it was fully booked in a dismissive and borderline hostile manner. It didn’t feel right, so we checked with main reception, who confirmed there were actually spaces available. This means we were either misinformed or outright lied to. When we returned later that day, the spa staff looked shocked to see us, like they didn’t expect us to come back. Breakfast was no better. As it was our first time, we asked a few basic questions about seating and food options and were met with the same attitude, short, dismissive responses, or being ignored altogether. Staff were rude, avoidant, and at times spoke to us in a raised or abrupt tone. The hotel itself is clean and the facilities are genuinely very good, which makes the service even more disappointing. Aside from the cleaning staff, who were great, most of the team we encountered were unprofessional and clearly uninterested in helping guests. Overall, I would not recommend staying here. This wasn’t an isolated experience, other guests we spoke to had similar issues. It’s a real shame, because the facilities are excellent, but the service lets the entire place down."

"Sea view was amazing. Very clean room and helpful staff"

"Horrible location like benidorm. Great views. Dont be conned by superior rooms at twice the price they are all basic just expensive ones higher up hill. Would never stay again, terrible location, noisy hotels opposite. Package holiday hell. "

"This as our 6th visit which in itself speaks volumes. We love this hotel and the area it is located. However, we did notice a difference in the quality and choice of the half board dinner this time. Enough so to possibly consider only going bed & breakfast next time,"

"We didn’t book breakfast as we had stayed in the past and it wasn’t good. Check in staff were efficient and friendly. Room cleaning is excellent and happens daily except Wednesday / Sunday. However we eventually had to strip our own bed after one week of the sheets not being changed. We were there for 10 days. The view was reasonable over the resort and pool. We find this hotel to be very good value for money and noticed that a Saturday night stay can be more than double that of other nights. We have stayed at this hotel 4 times now and choose it when we are looking for a decent good value stay. The room size is good, shower pressure excellent but kitchen & fridge is small for self catering. Could benefit from a toaster. Coffee maker & kettle is a bonus. Poolside & jacuzzi is very nice. Most coaches for drop off and pick up cannot get right to the hotel door so note that you require to walk uphill for a few minutes. Taxis are quick and easy from the resort amenities and since the hotel is uphill we use them a lot averaging just 5 euros per trip."

"I had never heard of this brand/group before but decided to stay with them as they had so many properties on Gran Canaria. The hotel was fantastic, like staying in a small town rather than just one building. The staff were some of the best I’ve come across and the breakfast buffet was top notch. I’ll definitely stay with this group again in the future. The area is 10 mins taxi from playa del ingles and there is a bus stop nearby that connects you to the airport."

"My third time at the hotel. A great property in a good location for walking to the beach or the commercial centre."