2/10 (非常に不満)
Ana Michele
2024 年 3 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property offered “free” shuttle from the airport but stated it was “extra charge” of 600 pesos because it was after 4pm. Asked for a pillow, was told it was “extra charge.” There was a dirty towel hanging inside the closet when we arrived. The ceiling near the door had some weird, mystery stains that did not look like water damage or stains. The faucet and showerhead was rusted. The water pressure was so low that i had to crouch down to reach the faucet and wash off shampoo from my hair. The breakfast was lacking and I had a dead insect, a mosquito in the middle of my breakfast plate. The staff was not approachable especially when we were ordering from their restaurant. We were not given utensils nor served water. We had to discover on our own that we had to get it ourselves. We were “upgraded” to the family room so that we can have 2 twin beds and the beds looked like kids beds. We were not offered a room refresh nor our room cleaned during our 4 day/3night stay. I do not recommend anyone stay at this hotel.
Ana Michele
2024 年 3 月に 3 泊滞在