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ロイヤル バンブ インの口コミ

2.5 out of 5
ロイヤル バンブ イン
Calle Manuel Agama, y José Yépez sector Playa de Oro, Puerto Baquerizo Moreno, Galapagos

口コミ

7.2

良い

評価 10 - 71 件の口コミ中 19 件が非常に良い" "
評価 8 - 71 件の口コミ中 25 件が良い" "
評価 6 - 71 件の口コミ中 9 件が普通" "
評価 4 - 71 件の口コミ中 10 件が不満" "
評価 2 - 71 件の口コミ中 8 件が非常に不満" "

7.6/10

清潔度

7.8/10

スタッフとサービス

7.4/10

設備とサービス

7.2/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

diver、japan

良かった点 : スタッフとサービス、客室の快適度
simple but nice service.
the owner Eduardo was very kind. room has wifi connection. I especially loved breakfast!! fresh juice, local fruit, eggs and toast...perfect breakfast to start the day!! thank you Eduardo!!
2018 年 6 月に 4 泊滞在

8/10 (良い)

リロ、日本

良かった点 : 清潔度、スタッフとサービス、客室の快適度
海に近く、ドアを開けたら海がみえます
日本に留学してたオーナーさんは片言の日本語ができ、陽気です。エレベーターはないので荷物は階段で運びます。朝食もフルーツ、トースト、スクランブルエッグ、コーヒー、フルーツジュースと満足でした。冷水機もあります。が、オーナーが出かける時は一階にあるキッチンを閉め切ってしまうので中には入れません。外の階段はあって、中にはないので一階と二階は繋がっていません。日によってバラバラで早い時では５時頃には閉まってました。お店も近いので困る事はないけど、自炊派はお勧めしません。Wi-Fi は弱かったです。部屋は綺麗でお湯も出て快適でした。
2018 年 6 月に 3 泊滞在

2/10 (非常に不満)

Jordon

家族旅行
Honest review! Could have been three or four stars but owner tried to screw us around. Travelling with my wife, three-year-old and Mom. Booked a three bed room, and even called a month earlier to clarify for sure the booking was for a room with three beds and he said yes. After paying for the room, where he seemed to not know how to use his credit card machine (telling me that he uses the tap function for $1000 transactions)…… and I had to help him by showing him how to insert the card??? Should’ve been the first hint….. He took us up to the room, opened the door, put some of our luggage in there and showed me the room with two beds….. I said to him, we are supposed to have three beds, and he responded, and I quote “you can accommodate can’t you”…… and he went on to say it’s not that big of a deal. I couldn’t even believe it….. after he charged us for our triple room price, which was substantially more than the double room. I said to him, you charged us for a three bed room, that is what we paid for, we will NOT accommodate for you. After he saw that we would not accommodate his request he showed us the room next to it, which was ready to go and had three beds and was much bigger! He completely tried to give us the wrong room and resell the more expensive triple room, not cool! It was obvious to us that he had done this to others before and gotten away with it. Beware of this guy.
2023 年 12 月に 5 泊滞在

10/10 (非常に良い)

Baruc

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
TUBE UNA ESTANCIA MARAVILLOSA, LOS ANFITRIONES ME TRATARON COMO VIP . UNA BUENA UBICACION
2023 年 11 月に 4 泊滞在

8/10 (良い)

Anna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is very friendly, even though I could not understand much in spanish, we were able to use Google translate to communicate. The accommodations are really nice for a great price, and all the rooms have a nice view and are walkable to the main street with food and shops.
2023 年 8 月に 2 泊滞在

8/10 (良い)

Kara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
While we had a great stay at the Royal Galapagos, I would not book on Expedia again with them. Upon arrival they did not have our reservation written in their paper booking system and we had to have the front desk worker call the owner to discuss the problem. Luckily he spoke decent English and we could get to the bottom of it. They had an extra room or we may have been in a really tough situation. Overall, the property is very safe, breakfast was delicious, and it is convenient to everything you will need.

10/10 (非常に良い)

Brigitte

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful staff!
2023 年 5 月に 4 泊滞在

2/10 (非常に不満)

Tracey

家族旅行
気になった点 : スタッフとサービス
Definitely wouldn’t book it again and risk being let down on arrival by being told just 1 room available after booking 2, then having to find a room in another hotel.

8/10 (良い)

Pamela

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was near to restaurants and up one end of town. Unfortunately the door to the balcony did not lock, the TV did not work and the wifi kept cutting out. The manager was very helpful and the breakfast was great. Room was clean and comfortable.
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Adrian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect place to stay
2023 年 4 月に 2 泊滞在

4/10 (不満)

Kush

良かった点 : 清潔度
気になった点 : 客室の快適度
Hotel from hell.
Unfortunately it is a building site. I was ill in bed for 3 days. First two day contract angle grinder and gammer noise was on all day. On my complaint second day it was less. On top of the owner left the place unsupervised with the house keeper. She could not speak a word of english. All night corridor extremely bright light was left on. No one on site to address the issue as the house keeper left premises 7 pm. There was no one there till next day 6 am.
2023 年 3 月に 4 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Take your business elsewhere
The manager made me move rooms to make room for incoming guests, even though I had booked for more nights. When i tried to decline he told me my other option was to leave and find another property. Very unprofessional. Also, after 3 nights i left a towel on the floor expecting it to be changed and instead they just hung the same towel up. There are lots of choices in San Cristobel. Anything is better than here.
2023 年 1 月に 2 泊滞在

6/10 (普通)

Beatrice

気になった点 : スタッフとサービス
Good location. Shame about the management.
My issue with this place was with the owner/manager. When i checked in he said "You must pay me immediately", which i think he thought was funny, but it came across as agressive and arrogant. I had booked the suite and based on the photos, the room had a hammock in front of the room. He took me to the top floor and there was no hammock and when i asked he said i didn't get one because i was on the top floor. I asked to move to a lower floor to have the hammock which he agreed to, and i did not ask for the difference in fare even though my rate was higher than what I traded for. I decided to stay on San Cristobel longer, so i extended my stay and he made me move rooms because someone had booked the room he had me in and he had to give them my room because they booked it based on the picture. When I said that I had booked a room based on the picture as well but didn't get what i booked and then in actuality paid more for less, he just shrugged like it was not his fault. No customer service skills whatsoever. I stayed for a week and he treated me horribly. I would never return nor recommend this property.
2023 年 1 月に 2 泊滞在

10/10 (非常に良い)

Warren

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, well-maintained and quiet. Eduardo was accommodating when needed, and friendly. The room has a good sized balcony with a hammock, although I spent little free time in the room as there is much to see and do on the island. I would stay here again. Thank you, Eduardo!
2023 年 2 月に 3 泊滞在

6/10 (普通)

Karen

グループ旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
I did not like instant coffee for breakfast. It was served in a pot, alluding to it being real coffee but it was instant. Not a fan. Especially in a country known for coffee.
2023 年 2 月に 2 泊滞在

2/10 (非常に不満)

MARIA DE LOURDES

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bad hotel service
2022 年 12 月に 6 泊滞在

10/10 (非常に良い)

Tam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I love the spacious room and bathroom and the balcony with the hammock !! Lots of ventilation!! Eduardo is very sweet and made us breakfast every morning! The view is also very beautiful !
2022 年 11 月に 2 泊滞在

6/10 (普通)

Steeven

良かった点 : 施設のコンディションと設備
2022 年 11 月に 2 泊滞在

4/10 (不満)

Udo

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Bad war nicht sauber, Bett hat bei der geringsten Bewegung geknarzt, der Ausblick vorne und hinten auf Bauschutt, der Fernseher sehr klein und so platziert dass man nicht schauen kann. Das ganze Zimmer von der bsuverarbeitung schlampig und lieblos. Preis und Leistung stehen in keinem verhältnis
2022 年 10 月に 1 泊滞在

6/10 (普通)

Stephan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Völlig überhöhter Preis ($ 120.- pro Nacht) im Verhältnis zum sehr einfachen Standard des Zimmers.In der Beschreibung beworbene Restaurant und Bar geschlossen. Rezeption von ca. 19.00 - 07.00 nicht besetzt. Fliegengitter am Fenster defekt. Frühstück ok, aber wenig Auswahl: Eier, Fruchtsalat, Toast, Marmelade, Butter, Kaffe, Saft. Ein Preis von ca. 40 - 50 USD wäre angemessen gewesen, für 120 USD ist ein völlig anderes Angebot zu erwarten. Wir fühlen uns abgezockt,trotz der sehr freundlichen Besatzung
2022 年 8 月に 4 泊滞在

8/10 (良い)

EDWIN ARIEL

2022 年 8 月に 2 泊滞在

4/10 (不満)

ALEXANDER

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
The room was lovely, large and a super big balcony. Shower needed some maintenance. Reception manager was unfriendly and unhelpful.
2022 年 3 月に 2 泊滞在

8/10 (良い)

Kristina

2021 年 12 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The view, the hammocks, & Eduardo
The views and Eduardo make the Royal Galapagos Inn wonderful! The location is prime—on the edge of town with a 2-minute walk to the center. Breakfast was great. If you're lucky, maybe Eduardo will make you some of his delicious yucca bread. Laying & swinging on the deck hammock was some of my relaxed moments in the Galapagos! Make sure to check out the views from the rooftop deck. I hope to be back!
2021 年 12 月に 3 泊滞在

2/10 (非常に不満)

Mersal

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
“Ocean view room” without ocean view. Without working wifi. With manager that promised to change my room and then forgetting about it. The only good things are location and some how breakfast.
2021 年 12 月に 2 泊滞在

10/10 (非常に良い)

Derek

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place
Great place
2021 年 11 月に 1 泊滞在

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Great last leg of Galapagos adventure
My stay was amazing. The owner, Eduardo, is a very welcoming, positive and knowledgeable person. The hotel was perfect for my needs. Clean, simple and with a hammock on the balcony. My room had a couple of bulbs that didn't work and although I said it wasn’t a problem they were replaced the following day while the room was cleaned. Breakfasts were always a highlight! The location suited me too, away but not far from the center and closer to Darwin Bay than most.
2021 年 10 月に 2 泊滞在

10/10 (非常に良い)

VICTOR HUGO ASTUDILLO

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 8 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me gustó mucho el hotel. La ubicación, la limpieza y la atención al cliente definitivamente harán que regrese.
2021 年 8 月に 2 泊滞在

10/10 (非常に良い)

Didier

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super endroit très bon rapport qualité prix
Emplacement au calme avec une magnifique vue Chambre spacieuse et très confortable Propre et excellent petit déjeuner Eduardo est très sympa et de bons conseils
2021 年 6 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For the price this is a good place with an ocean view. The ac didn't get cold enough and the hot water was tepid. Good location.
2021 年 5 月に 7 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Situé un peu à l’écart du centre ville, à 5 minutes à pieds des restaurants et commerces. Les chambres sont assez sales, ainsi que les linges (draps et serviettes) la climatisation très bruyante et dans la douche il faut attendre 5 minutes pour avoir de l’eau chaude et encore, il s’agit d’un mince filet d’eau. Un très méticuleux nettoyage serait à réaliser également dans les parties communes (patio) Le petit déjeuné est ok.
2020 年 3 月に 4 泊滞在

8/10 (良い)

Canadiantravele、Canada

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Personnel was very welcoming and helpful. Location was good, close to the center, but far enough to be quiet. Every floor has a nice terrace with a view on the ocean, chairs and hammocks. Included breakfast was quite good, with fresh fruits, eggs, toasts, juice and coffee. Room was comfortable. My only complain would be the cleanliness of the bathroom.
2019 年 11 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The proprietor is very friendly and provides an excellent breakfast.
2019 年 8 月に 2 泊滞在

6/10 (普通)

Nathalie

良かった点 : 清潔度
Bonne situation
Très bonne situation, les hôtes sont charmants et Edouardo parle français et nous a gardé les bagages pendant 3 jours le temps de visiter les autres îles. Difficile d’avoir de l’eau chaude pour la douche et un taxi même s’ils passent pas loin. Petit déjeuner sans intérêt.
2019 年 8 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property had amazing views and friendly staff. It was nice to have WiFi and breakfast included. The hammocks were relaxing and the terrace was great. Each floor had a terrace with a stunning ocean view. Great location.
2019 年 7 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Centrally located, clean and welcoming. Eduardo is an excellent host. I strongly recommend this hotel.
2019 年 7 月に 3 泊滞在
Eduardo からの返信 (投稿日 : 2019 年 7 月 29 日)
thank you very much for your kind review

2/10 (非常に不満)

Michael

気になった点 : スタッフとサービス
No front desk employee to check me in
Never actually stayed here .. flight was delayed landed at 7pm instead of 1pm.. couldn’t get a taxi at airport so had to walk to hotel.. it’s was furthest hotel on the island and a little away from things.. after 6 hour delay and walk from airport .. I waited in a empty lobby for over a hour to be checked in .. I left still waiting for refund..
2019 年 3 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
We waited over an hour for check in. The air conditioner sounded like an airplane starting up so impossible to sleep with. There was drinking water in the lobby which was never open during the day. We were a block away from the beach but was more expensive to than many right on the beach. We had to pay up front but he was very hesitant about showing us the room first. The tv didn’t work. The worst hotel we have stayed in in our world travels!
2019 年 2 月に 2 泊滞在
DRINKABLE WATER からの返信 (投稿日 : 2019 年 2 月 26 日)
SIENTO MUCHO POR LA ESPERA DE VARIOS MINUTOS QUE TUVO QUE ESOERAR ESTA PAREJA DE PERSONAS MAYORES . TAMBIEN LO SIENTO POR EL RUIDO DEL AIRE ACONDICIONADO QUE YA FUE REPARADO. EN GALÁPAGOS NO HAY TECNICOS DISPONIBLES SIEMPRE PARA REPARAR INMEDIATAMENTE LOS DAÑOS . EN CUANTO AL AGUSA PARA BEBER , ESTA ESTÁ DISPONIBLE TODO EL DÍA Y NO TIENEN QUE PEDIRLA SINO TOMARLA LIBREMENTE PERO HAY PERSONAS QUE REGRESAN TARDE EN LA NOCHE CUANDO LA RECEPCIÓN YA ESTÁ CERRADA

10/10 (非常に良い)

J

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Buenas vistas desde las terrazas y personal amable
2019 年 1 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
Commanding views of the area,360°. The night views we're also spectacular!
2019 年 1 月に 7 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 1 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Our family stayed for a week and was very happy. The owner was very helpful. He speaks a few languages, including English and French fluently. The location is the best in town, very close to downtown but not in downtown so it is not too noisy. It is also in walking distance to a nice beach, snorkeling place and a museum. Highly recommended.
2018 年 12 月に 7 泊滞在
EDUARDOからの返信 (投稿日 : 2018 年 12 月 30 日)
thank you very much for your nice coments

8/10 (良い)

Glenn、Melbourne, Australia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loved my time here
Excellent location. Fantastic Host. Great breakfasts.
2018 年 9 月に 5 泊滞在
HALCONからの返信 (投稿日 : 2018 年 11 月 20 日)
GRACIAS

4/10 (不満)

Rochelle、Sydney

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Demolition zone ...AVOID!
This hotel has a great location right by the ocean and Edwardo was lovely but unfortunately that's as good as this place gets... This hotel is under major renovations and when we were here in July 2018 half the place was a construction zone. The balconies are raw concrete with wiring and steel reinforcement everywhere. I should mention that there were no walls on our 2nd story balcony...just the floor so you CAN NOT bring children here. The kitchen/dining area is the renovation hub with tools and supplies everywhere. The hammering and drilling starts at 730am, so no chance for a sleep in. OK now to the room: as I walked in one of the floor tiles went flying! The sheets were threadbare, stained with mildew and smelt musty. I could see the floral mattress through the thin sheets and I swear they had not been washed in a while (either the room had been unoccupied in months or they had not put fresh sheets on). There were even a few hairs on them LOL! I had to shake out the pillows which had a band of dirt (I think concrete dust from the renovations). We also had to clean our lovely plastic balcony furniture that was covered in concrete dust. This place was the absolute pits and I don't know how this can even be advertised on Hotels.com. It is just not right to sell accommodation that is under reconstruction and I will be making a formal complaint.
2018 年 6 月に 1 泊滞在

8/10 (良い)

Geoff、Australia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great views from the rooftop and a super helpful owner. Good value for money. Very happy with my stay.
2018 年 6 月に 1 泊滞在

6/10 (普通)

Rui

良かった点 : 清潔度、客室の快適度
Mediorce room but got charged extra
The hostel is bare and it is going through renovation at the moment. We waited 30 mins at check in because the owner wasn't there when we arrived. He also charged us an addition of 12% tax even though the room rate has included this tax. The internet is not working probably but it is a problem everywhere on this island. However, all the necessity is met: clean sheet, clean towel, hot water, air conditioner, huge portion of breakfast.
2018 年 6 月に 3 泊滞在

10/10 (非常に良い)

PETER

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location and good value.
Place is great. Eduardo the owner is very gracious and is a wealth of knowledge about the island.
2018 年 5 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel close to everything
Good breakfast. Nice atmosphere. Spacious double room. Lots of hooks and shelves to make it feel spacious even after you're there. Great roof deck to sit out on after sun goes down.
2018 年 3 月に 7 泊滞在

10/10 (非常に良い)

Kelsey、AB, Canada

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful stay at Royal Bambu! Rooms are tidy, comfortable beds, WiFi is fast, warm shower, A/C works great, spacious room for 2. Breakfast was tasty, fast, and fresh in the mornings - the owner grows some of the fruit on his farm! 5 minute walk to Playa Mann, 5-10 minute walk to restaurants and the pier.
2018 年 3 月に 2 泊滞在