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Hotel Diana

3.5 star property
Hotel with a full-service spa, a quick walk to Zócalo de Puebla

Choose dates to view prices

Photo gallery for Hotel Diana

Terrace/patio
Standard Room, 1 Queen Bed | Bathroom | Free toiletries, hair dryer, towels, soap
Exterior
Restaurant
Double Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, blackout drapes
Located near Puebla Cathedral, Hotel Diana welcomes travelers with thoughtful touches like a daily manager's reception. The property features laundry facilities, a relaxing spa, and a bar for evening refreshments. Multilingual staff ensures helpful service is always at hand.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Room service
  • Parking included
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(23 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(23 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, blackout drapes

Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King

Master Suite King | Premium bedding, down comforters, in-room safe, blackout drapes

Master Suite King

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Map
72000, PUE, Puebla, Av 5 Pte #329

What's nearby

  • Puebla Cathedral - 7 min walk - 0.6 km
  • Zócalo de Puebla - 7 min walk - 0.6 km
  • Puebla Convention Center - 15 min walk - 1.3 km
  • Fort Loreto - 4 min drive - 2.3 km
  • Centro Expositor - 7 min drive - 4.5 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla Intl. Airport (PBC) - 44 min drive

Restaurants

  • ‪Profética - Casa de la Lectura - ‬3 min walk
  • ‪Antojitos Tomy - ‬2 min walk
  • ‪El Gato De Oro - ‬2 min walk
  • ‪Fonda Margarita VIP - ‬1 min walk
  • ‪Tacos Tony - ‬3 min walk

About this property

Hotel Diana

Hotel near Zócalo de Puebla
Located close to Palafoxiana Library and Puebla Cathedral, Hotel Diana provides a free daily manager's reception, a terrace, and laundry facilities. Treat yourself to a deep-tissue massage at the onsite spa. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking and valet parking
  • Luggage storage, massage treatment rooms, and a front-desk safe
  • A 24-hour front desk, smoke-free premises, and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Diana have comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with free toiletries and hair dryers
  • 42-inch Smart TVs with Netflix, streaming services, and cable channels
  • Heating, daily housekeeping, and phones

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Hotel Isabel

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  • Free WiFi
  • Air conditioning
  • Gym
9.0 out of 10, Wonderful, 1,005 reviews
The price is ￥7,109
￥8,460 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Laundry fee: MXN 60.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Frequently asked questions

Is Hotel Diana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Diana?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Hotel Diana?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Diana?

Check-out is at noon.

Where is Hotel Diana located?

Located in Puebla Historic Center, this spa hotel is within a 5-minute walk of Palafoxiana Library and Zócalo de Puebla. Puebla Cathedral and Museo del Ferrocarril are also within 1 mi (2 km). Puebla–Cholula Tourist Train Terminal is 20 minutes by foot.

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Hotel Diana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 408 out of 622 reviews
Rating 8 - Good. 146 out of 622 reviews
Rating 6 - Okay. 31 out of 622 reviews
Rating 4 - Poor. 21 out of 622 reviews
Rating 2 - Terrible. 16 out of 622 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Olga Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy céntrico y bonito
Chocolate caliente para el desayuno
Huevos rancheros en el restaurante del hotel, muy ricos
Stayed 2 nights in Sep 2025

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo, no hay ningún detalle, todo el personal es muy amable, la limpieza 10/10, la ubicación es excelente puedes llegar caminando a lugares del centro histórico muy cerca
Stayed 3 nights in Sep 2025

10/10 Excellent

Perla Estrella Enriquez

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 7 nights in Sep 2025

10/10 Excellent

Josefina Ortiz

Liked: Cleanliness, staff & service, property conditions & facilities
I really love the place thank you
Stayed 9 nights in Aug 2025

10/10 Excellent

Judith Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realmente es un lugar súper tranquilo, limpio y seguro pero lo mejor su personal, es realmente amable
Stayed 2 nights in Jul 2025

10/10 Excellent

Claudia del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel lindo, el servicio de todos es excelente y muy cordial, todo muy limpio
Stayed 2 nights in Jun 2025

10/10 Excellent

LUIS ANTONIO MORALES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómoda y céntrica
Stayed 1 night in Aug 2025

10/10 Excellent

Dulce María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito, las camas súper cómodas, el personal miy muy amable... nos la pasamos superbien.
Stayed 3 nights in Jul 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Luger para descansar
Stayed 1 night in Jul 2025

10/10 Excellent

Edgar francisco

Liked: Cleanliness, amenities
Excelente lugar
Stayed 2 nights in Jul 2025

8/10 Good

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar, me encantó la habitación, el personal muy amable, dejaron que mi novio me llevará una sorpresa, todo muy bien, sólo hubo un detalle que se nos perdió una cosmetiquera, le comentamos al personal y nos dijeron que investigarían
Stayed 3 nights in Sep 2025

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó
Stayed 6 nights in Aug 2025

8/10 Good

Eduardo Cervantes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo, los trabajadores muy amables y serviciales. Almohadas duras y bañera con poca potencia
Stayed 4 nights in Sep 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion y todo muy agradsble grciss
Stayed 1 night in Jul 2025

8/10 Good

Hilda Amorós

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación muy grande con balcón a la calle nos fue muy. Bien accesible al centro y muy tranquilo el hotel muy amables todos gracias
Stayed 2 nights in Aug 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien los desayunos
Stayed 1 night in Aug 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
A dos caderas de Catedral, cerca de buenos restaurantes. Es para dormir y salir a pasear y conocer.
Stayed 2 nights in Aug 2025

10/10 Excellent

Isabelina

Liked: Cleanliness, amenities, property conditions & facilities
El hotel tiene un excelente ubicación cercano al zócalo de la ciudad de Puebla..y la atención del personal súper amables....
Stayed 3 nights in Jun 2025

8/10 Good

ZORAIDA

Liked: Cleanliness, property conditions & facilities
Mr. Victor, staff member was absolutely helpful, polite and very helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar que esta a cuatro calles del centro historico, cuenta con convenio para estacionamiento seguro a dos calles , la gente del hotel siempre amable y atenta a cualquoer petición.
Stayed 2 nights in Aug 2025

10/10 Excellent

Martha Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo, la habitación limpia y cómoda, la vista espectacular a los volcanes, bonito, buen precio, amables. Si lo recomiendo.
Stayed 1 night in Aug 2025

10/10 Excellent

JESUS ARMANDO

Liked: Cleanliness, amenities, property conditions & facilities
Muy buena ubicación y excelente servicio
Stayed 1 night in Jun 2025

10/10 Excellent

Mejibel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación, el personal se porto muy amable
Stayed 3 nights in May 2025

10/10 Excellent

ANABEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente la estancia y la ubicación
Stayed 4 nights in Apr 2025