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プロボ イン & スイーツ プロボの口コミ

2 out of 5
プロボ イン & スイーツ プロボ
150 west 300 South, Provo, UT

口コミ

4.2
評価 10 - 30 件の口コミ中 1 件が非常に良い" "
評価 8 - 30 件の口コミ中 3 件が良い" "
評価 6 - 30 件の口コミ中 5 件が普通" "
評価 4 - 30 件の口コミ中 8 件が不満" "
評価 2 - 30 件の口コミ中 13 件が非常に不満" "

4.4/10

清潔度

5.0/10

スタッフとサービス

3.8/10

施設のコンディションと設備

口コミ

4/10 (不満)

Mary、tokyo

良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
駅から歩けるがお風呂が不備
お風呂がどの部屋もお湯が貯めれなかったり、お湯の水量が少ない。 それ以外は、きれいになって来ました。

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
二度と利用しない
到着時チェックイン前に3泊から2泊に変更して欲しい旨を伝えたが、「とりあえずチェックインしてから、Expediaからキャンセルするように」と言われ、その通りにしたらWEB上でキャンセルできない状態になり、結局Expediaに電話して、オーナーに連絡して・・・とかなりの手間がかかった。 また、ドライヤーから火が出て、フロントに言いに行ったが「それでも使える」の一点張り。 もし再度Provoに行くとしても確実に避けるホテルです。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
As expected...
You get what you expect, cheap but clean. Staff was very friendly.
2017 年 6 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This was the nastiest hotel I've ever stayed in.
Filthy, had to wipe the bathroom floor with Clorox. Disgusting... unknown stuff dripping on the wall. Everything you touched was black. I wouldn't recommend this place to anyone. Old I can deal with. Filthy, dirty and disgusting absolutely not. If there were a rating lower than terrible, that's what it would be.

2/10 (非常に不満)

David

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
The hotel didn't have any record of my reservation; the mattress was very hard; the blanket was very thin; the bathroom was not well cleaned.

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Tubs have no water
good location. advertise that all rooms have large tubs... but they do not have water hooked up to them.. did not offer to move me to a room w/ a working tub.

6/10 (普通)

Joyce

気になった点 : 清潔度、スタッフとサービス
Location and rate are great appealing appearance

2/10 (非常に不満)

Sandy

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Shady characters hanging around at all hours.

2/10 (非常に不満)

Heather、US

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loud, gross, unprofessional

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Our room was not available
A secondary room was offered - it was not clean and smelled. The refrigerator was so loud, no one could sleep there.

4/10 (不満)

Krista

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
It was a last minute decision to take the trip so used hotel.com to find a place when we were about 4 hours away. We arrived a little after 1am and the reservation did not show up on record. I showed the confirmation email to the staff who honored the price. The room had concrete walls, horrible decor and hard beds but considering we were only there for sleep... It worked.

2/10 (非常に不満)

Erika、California

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Don't DO IT!
Bed bugs and blood stains. Enough said. When we tried to talk to the hotel they just argued.... Basically called us liars even with photos. I wouldn't pay $5 for this room. Homeless people and people that live at this hotel begging for cigarettes... CLEAN IT UP owners if you want to survive.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice motel close to everything in Provo.
Great experience, staff, able to extend stay with no problem.

8/10 (良い)

Ryan

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Would book again, but place is below average
You get what you pay for. I knew coming in that this wasn't the nicest spot but booked it for the convenience of what I needed it for. Got exactly was I was expecting in the room, but with a very friendly staff. Would book again if I needed to be near that location for the same price.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel unclean
Our bed sheets were stained and had hairs on them. Even though room said non-smoking, ours smelled like smoke. Location not good. Some more repairs in room needs to be done.

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Need to put profits back into investment!
Shutters let in to much light to sleep. Lights not working. Temp control loud and inefficient. Beds were big and spacious. Location is fair to university. Diner in front is great.

2/10 (非常に不満)

janiva 、j

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Don't do it!
Arrived at hotel to find people residing there as permanent residence. People lounging about outside. I Refuse to stay at hotel. Not a 2 star... Hotel located in "old" surrounding with security questionable for safety.

8/10 (良い)

宿泊されたお客様

良かった点 : 客室の快適度

6/10 (普通)

jackie、Orem

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Good enough
Infinately superior to Executive Inn and suites or Travelor's Inn. They put effort into it. Clean. Laminate floors, clean, installed over carpet. So dip in floor. Wish they had phone service. Some residents stay longer. Narrow but very Shawn Matulichclean shower. Near Provo temple and NuSkin world headquarters. Plan ahead because BYU home games cause hotels to fill up. Non-smoking.

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I arrived to find they overbooked. They sent me to another hotel, which was also full. I returned, they gave me a room, which smelled unpleasant. There were small children running around upstairs until 12:30 am. I strongly recommend NOT staying at this hotel.

4/10 (不満)

William

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2/10 (非常に不満)

Duane、Queen Creek

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sleep in your car
Room needed to be upgraded 30 year old TV satellite only worked half the time wifi was almost non-existent could not adjust the water temp in shower really low water pressure beds were rock hard.
jpからの返信 (投稿日 : 2015 年 12 月 12 日)
we have flat screen tv in the room which is vizio 32 inch we have google fiber wifi which is one of the best. likely their was phone issues with the guest most of time guest will let us know that wifi is not working and we will connect it for them if they ask we have great housekeeper and we have never had any complaints from anyone about the way she cleans the rooms and about the water temp in shower we have maintenance on our premises 24 hours and if guest would have let us know it would have been taken care of

2/10 (非常に不満)

Jennifer、Fort Bliss, TX

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Management
We booked this hotel for August 5, 2015. On that same day our travel was cut short due to a wildfire along I-84. The highway was shut down and everyone was turned around. There was no alternate route to Provo from Baker City, Oregon so I called the hotel and explained my situation. The person at the front desk was very rude, and refused to give me a refund because I didn't call early enough in the day. ( I called as soon as we were turned around, hoping to avoid this). She was very rude, hanging up on me when I questioned her reasoning for not refunding my money. When I enlisted expedia's help. the desk clerk replied that since other travelers from Wyoming had checked in to the hotel, I must've been lying. I was traveling from Washington state, as the expedia employee explained. I wouldn't recommend this hotel to anyone. The management is unpleasant and unwilling to listen to anything said.

4/10 (不満)

宿泊されたお客様

気になった点 : 施設のコンディションと設備、客室の快適度
It was a nice stay except for a couple things.
Wood floor is nice. Its pretty quite and convenience location. Close to convention center. Staff is nice and friendly. The room has a strong smell, not sure what it's. Maybe from the wood floor/painting or someone smoked. Its old model, the setting off the room is different. Small room. Overall, thats what the price for. Its a nice choice for saving but not sure if would come back.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
Clean and comfortable for the price
The hotel is older, but all the surfaces in the room have been redone except the shower surround. The floor was laminate wood, easy to clean, new bathroom fixtures and nice wall texture and colors. The King size bed was very comfortable. My concern ahead of time was safety, but once there I felt safe, even though the doors are on the outside of the building. One feature you don't see in newer hotel rooms was a DVD player. We could bring our own entertainment. One thing that needed replaced was the bedspread. It was very old, but since I could see all the care going into the remodel, I expect they will get to this oversight soon as well. I will stay there again sometime as it was a good stay for the price.

2/10 (非常に不満)

Becky、Oklahoma

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Housekeeping at 10:30 PM? Really?
Upon entering the room, the pillows on the bed looked like they had been slept on. There was no mirror in the bathroom. There was no light in the space where the closet was. The shower temperature was ice cold, then flaming hot....the manual adjusting knob was screwed tight. The shower leaked, the bathtub was filthy with a dirty ring around the tub; the grout in the tile was missing in some areas, the lighting was only on the ceiling, no lamps at the bed side. The table wobbled and there were not enough outlets for the electronics that needed charging. Housekeeping greeted us as we were getting our belongings to the room. The lady was in a leather racing jacket, peering into the room and looked as if she had not bathed in a week. She did not identify herself when she asked how the room was. I was so hesitant to talk to her and advised my spouse to just close the door. Since we had more items in the car to retrieve, my spouse asked the hotel manager if the lady was really housekeeping. The response was "yes, we believe in personal contact and so I sent her up there." I was not impressed with the service.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
Clean comfortable, but not in the best part of town. Barely saw staff, but it was quiet

4/10 (不満)

mr、california

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
first room had no tv reception & stinky paint odor
had to move to another room for tv, but no phone available, towels and washcloths dirty, mgmt. said come back next week for new satellite tv(no way I would return)