2/10 (非常に不満)
YAMELIS
2026 年 4 月 10 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible service. When I arrived, I entered the code to unlock the door—an old wooden door—but it seemed to be stuck. I would hear a click indicating it had unlocked, but when I pushed it, it wouldn't open; this happened to me several times. I called the contact number I had been given, and I was answered by a man with an abysmal attitude. He yelled at me over the phone, insisting that he had already sent me the instructions, that I should read them, and that there was nothing else he could do. I explained the trouble I was having with the door, but he repeatedly shouted that it wasn't his problem and hung up on me. I felt utterly desperate; it was my first time in the country, I was all alone, and it was nearly dark. I called him back and explained the whole situation again—that I was a solo tourist visiting his country for the first time, that I had just endured a 16-hour flight, that night was falling fast, and that I didn't know what to do. He was incredibly cruel to me; he shouted "Listen to me! Listen to me!" twice, repeated the same line—"I sent you the instructions; I can't do anything else for you"—and hung up on me once again. In the end, I simply left and went to another hotel. I filed a claim for a refund through the Expedia app, but the hotel representative told them that the booking was non-refundable. All in all, it was a complete disaster.
YAMELIS
2026 年 3 月に 5 泊滞在
