The staff was very helpful. Note there is no elevator, so if you have trouble with stairs, request the first floor early on. When we checked in, they had no first floor rooms available. The front desk agent went out of her way to check on an available first floor room and noticed one that wasn’t occupied. She went to the room to make sure it was clean, and it was, so she gave us the room. The only thing wrong was the toilet wouldn’t flush completely, so we used the restroom in the lobby since it was close by, and we were grateful to have a first floor room. The room smelled pretty strongly of spray or cleaner, and it was unpleasant. Other than that, it was a decent place to stay for the price.