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コンフォート スイーツ ウィスコンシン デルズ エリアの口コミ

2.5 out of 5
コンフォート スイーツ ウィスコンシン デルズ エリア
N5780 Kinney Rd, Portage, WI

口コミ

7.8

良い

評価 10 - 1003 件の口コミ中 420 件が非常に良い" "
評価 8 - 1003 件の口コミ中 295 件が良い" "
評価 6 - 1003 件の口コミ中 115 件が普通" "
評価 4 - 1003 件の口コミ中 82 件が不満" "
評価 2 - 1003 件の口コミ中 91 件が非常に不満" "

8.0/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

7.8/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

8/10 (良い)

takeshi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在

4/10 (不満)

Anastasia

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The area is nice but when upon checking in the room was dirty, smudges everywhere and a used towel was hanging. Also the website lied. I purposely purchased this room because of the gym but when I went to go to the gym they said they didn’t have one. False advertising at its finest
2024 年 5 月に 1 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 27 日)
Anastasia,We do apologize for the issues you encountered on your recent stay. We will address the concerns you shared with our staff and the site. Thanks

10/10 (非常に良い)

Spencer

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 27 日)
Spencer,Thanks for the review

10/10 (非常に良い)

Cristal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 19 日)
Thanks for the review

8/10 (良い)

Timothy

家族旅行
Clean and acceptable but the property is starting to show a lack of basic maintenance
2024 年 5 月に 1 泊滞在
Davidからの返信 (投稿日 : 2024 年 5 月 19 日)
Timothy,Thanks for taking the time to leave feedback. We will have shared wth our staff.

10/10 (非常に良い)

Leeann

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice rooms, great pool, and wonderful breakfast.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for taking time taking in our survey.We are thankful for your stay with us. We thrive to improve everyday.We will be happy to book your next stay.Thank you again.

8/10 (良い)

Sue

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the location is not in a heavy traffic area. The staff was very nice. The breakfast should be more children friendly with milk and cereal.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking time taking in our survey.We are thankful for your stay with us. We thrive to improve everyday.We apologize for any dissatisfaction.We will be happy to book your next stay.Thank you again.

10/10 (非常に良い)

April

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A Great Stay!
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking time taking in our survey.We are thankful for your stay with us. We thrive to improve everyday.We apologize for any dissatisfaction.We will be happy to book your next stay.Thank you again.

4/10 (不満)

Kim

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
Overall friendly service, but found lots of hair on bed sheets and underneath the pillows. Breakfast: creamer for coffee was old and no waffles or eggs prepared.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

2/10 (非常に不満)

Jovani

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Been here a couple times and it was an average experience before but this time was the worst. No pool or hot tub available which were the main components of paying $250 for two nights. Worst hotel experience won’t be coming back
2024 年 3 月に 2 泊滞在
Ravi Patelからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

10/10 (非常に良い)

Stella

良かった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
thank you for your stay

10/10 (非常に良い)

Ceylin

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me encantó el hotel muy familia y el desayuno es perfecto me la pasé súper bien con mi familia esperamos regresar muy pronto
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
gracias por fa vor

10/10 (非常に良い)

Kevin、Chicago

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
thank you for your feedback.

2/10 (非常に不満)

Carly

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I never leave reviews, but I've had few experiences that were as disappointing at this. The hotel was very dirty and run down (exposed wires/dead bugs/ dirt in the rooms and common spaces). They ran out of breakfast food-where there was literally nothing to offer. When asking for a blanket for the pullout-as we paid for 5 guests, we were told they were out and only had sheets. I would not recommend staying here.
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

6/10 (普通)

Carolyn

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Disappointing but location good for Cascade Mounta
This hotel is short staffed. They didn’t keep up with the breakfast service—ran out of coffee and syrup midway through because no one was there to take care of the guests. Our room phone didn’t work, and we had to ask for sheets for sleeper sofa. The lady who I asked for more coffee/cups was rather rude. Disappointing stay. Pool was ok but in the middle of remodeling the area. No switch to turn on the hot tub. No one there to checkout.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

2/10 (非常に不満)

Tatyana

気になった点 : 施設のコンディションと設備
Property had roaches. Staff was yelling at customers.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

6/10 (普通)

Diana、North Riverside

家族旅行, 小さなお子様連れの家族旅行
Rooms are decent and clean. Staff is super nice. Unfortunately the free breakfast is terrible and food options are scarce. The orange juice was warm and the bread was stale.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

8/10 (良い)

molly

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
hotel was wonderful, staff very friendly. The only hiccup was there was two large groups there and the first morning they were out of almost all the breakfast by the time we came down.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

4/10 (不満)

Katarzyna

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is dirty, both in the room and in the common area. We had a child on the pull out sofa and the mattress springs were digging into a 9 year old, definitely not possible to have an adult sleep on it. Breakfast rather poor and the breakfast area was dirty and unorganized. Overall very poor quality.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

4/10 (不満)

Linda

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
would not visit again
Would not give senior/AARP discount at time of check-in. No ice machine on floor 2. Pool area extremely loud and did not look clean. Pool furniture very old rusted and dirty. Bath tub had hair in it. Lobby was dirty. Dog food spilled outside main door.. Would not visit again.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

4/10 (不満)

Mathew

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Unfortunately the hotel itself was very dated. The room itself seemed dirty. The pull out couch was horrible quality. Our window was cracked allowing a lot of noise from outside. The people above us we could hear quite easily. The breakfast was not out at 7 am. I asked a staff member about it and they said there was cereal and maybe coffee. Do not recommend.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

4/10 (不満)

Christopher

家族旅行
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
Breakfast had very limited options; seemed under-staffed; waited 10 minutes at check-in for someone to come to front desk. The in-room hot tub was a nice feature, though.
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

10/10 (非常に良い)

Marilyn

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Need to clean the corners in BR, better. TV should be in front of the couch area. Otherwise, very comfortable.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Eric、Pulaski

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

Ryan

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Dirty and run down
Run down and dirty. First room the old TV speaker didn’t work so we asked to be moved. The room they put us in was run down and the sheets were dirty in one of the 2 beds. We had to ask for sheets at the front desk. When I told her the sheets were dirty, instead of having someone come to our room to change, they handed them to me to do it myself. We were supposed to stay 3 nights total but left after one and found a different place to stay.
2024 年 1 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

4/10 (不満)

svetlana

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel is barely 2 stars, looks like a cheap motel. The breakfast was disgusting- staled donuts and bread, everything was not fresh. Pool towels looked like dish rags. rooms and hallways had smell of the cheap disinfectant. Rooms are so overpriced
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

6/10 (普通)

Tricia

2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

10/10 (非常に良い)

Eric

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean, big tuck parking, affordable, good breakfast
2024 年 1 月に 1 泊滞在

8/10 (良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Had a great stay
Our stay was good no complaints other than room could have been a bit cleaner between the vaccuming and the batthoom had hair in the tub. The pool was great kids had a blast. Was a nice place to stay overal.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
2024 年 1 月に 2 泊滞在

2/10 (非常に不満)

Michael

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

2/10 (非常に不満)

Sophie

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was Terrible, terrible my husband is handicapped parking lot not plowed walk way either Found hair on floor in bathroom, sheets smelled unclean I told the girl the entrance was slippery all she said was “oh” The entrance was missing tiles which is a hazard for people with cane The online was a 5 star hotel hell no it was a one maybe We changed hotels next day
2024 年 1 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

6/10 (普通)

Kimberly

良かった点 : 清潔度
They were very unprepared for breakfast crowd. Smoke detector in my room was hanging down. Not sure why or if it was even connected.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

4/10 (不満)

ANDREW

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Fallen way off.
3rd time there. By far the worst yet. So dirty. Everything, including the room. The breakfast was the worst yet, by a mile. Broken everything. More concerned about possible mold I saw just about everywhere, but mainly in the pool area. Not sure if new owners but my family won’t be staying there again. Very disappointing. This is a picture of the hotel pool. This one was better than others we got.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

6/10 (普通)

Kristian

良かった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在

8/10 (良い)

Ling

良かった点 : 清潔度、スタッフとサービス
nice
2024 年 1 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Room overlooked pool. You can hear pool noise. Quieted down after 10 or so. Not sure if the room location is specifiable, but it should be in case this is an issue for some people. Minor issues taken care of promptly.
2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

Sara

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
We will never stay here again. We were here for about a hour and decided to leave and drive the 2 1/2 hours home. Broken tiles when you entered the hotel. Someone could have easily swept up the broken pieces. One hot tub drained, the other with water as cold as the pool. When I asked at the front desk about the hot tubs, she said maintenance was called. We were on the third floor and there were unoccupied rooms with the doors wide open, which seems creepy and dangerous. When I asked about that the front desk said they were being worked on. Our room was dirty and smelly. The halls smelled of curry. There was an air freshener clipped into the heat vent in our room. We’ve stayed at this hotel about three years ago and it was well maintained. There must be have been a change in management since then and they are letting the hotel fall apart. Very disappointing.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for sharing your experience with us.We apologize for your stay. we thank you for your business.We thrive to improve our self eveyday.Thank you agin for staying with us.

4/10 (不満)

grazyna

家族旅行
気になった点 : 清潔度、スタッフとサービス
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Tondalaya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在

6/10 (普通)

Mark

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The room was clean and accommodating. The Reception person was very accommodating. At issue was the hot tub was down. Also we were at the breakfast bar 35 minutes before closing and food choices were somewhat limited and the juice machine was down, though they had pictures of juice out, though one was empty.
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Anna

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Yukmei

2024 年 1 月に 1 泊滞在

6/10 (普通)

Brett

家族旅行
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
2023 年 12 月に 2 泊滞在

4/10 (不満)

Christine

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I reserved a room with a hot tub in it. When I checked in, they gave me a room on the 3rd floor without a hot tub. Then they gave me another room with a hot tub and when we went in, it wasn't cleaned from the last person. After the 3rd try, I finally got a room with a hot tub, but they gave me a king room, even though I reserved a double queen. Overall, it was very inconvenient, and the room wasn't that clean, with cob webs in corners. I will likely not ever stay there again.
2023 年 12 月に 1 泊滞在

6/10 (普通)

Allison

2023 年 12 月に 2 泊滞在

8/10 (良い)

Steven

家族旅行
良かった点 : 清潔度、設備とサービス
It is a decent option close to Cascade Mountain for skiing and the rooms are spacious enough for a family of 5. The breakfast was extremely limited so do not expect to eat here. There was very little to eat and not restocked both days we were here. No coffee by 8am. No ice or vending on floors 2 and 3 so a little inconvenient. But it was a reasonable no frills option to stay close to Cascade
2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Daniela

出張
気になった点 : 設備とサービス
2023 年 12 月に 1 泊滞在

6/10 (普通)

Beatriz

家族旅行
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Adam

家族旅行
良かった点 : 客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
Free breakfast was the worst I have seen in last 5 years I have been staying at the hotel. Hot tub was cold. The other hot tub is still broke from a year ago. The beds are comfy and room was clean. The access door to the shower kept coming unlatched.
2023 年 12 月に 2 泊滞在