4.8/5 Exceptional! (177 reviews)
The staff on the club floor ie Level 4 was great, helpful and had initiatives. The team at the reception was poor in their knowledge and service. The overall design of the hotel is nice. Lighting in the hotel is too dark to the extent it is uncomfortable and dangerous. The room layout could have been improved - eg there was no space for luggage to be placed and the intent to have the wash basins out of the traditional layout whilst trying to be creative is not really functional and gives the feel of a messy living style instead.
Reviewed on May 17, 2019