8/10 (良い)
robert
カップルで旅行, 家族旅行
2025 年 6 月 23 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is a difficult review. There was incredible and ugly. First off, this is a Spanish villa originally from Roman times. The place is surreal. Wish we had time to stay 2-3 days and soak it all in. From the dining hall to the chapel, ancient Roman rock carvings . The housekeeper is amazing and breakfast was hand delivered in an antique dining room . Can’t thank her enough.
The bad. The Axis management. Could not be more unhelpful or disrespectful. thought we had said we would be on bike. No this is not bikeable , on the side of a mountain, and in fact is difficult to find.
We arrived at 7pm figuring food would be nearby. Not an option though house keeper did try to help and got us on the phone with Axis who runs hotel and golf course adjoining. We explained that e-bikes were dead and could we order food in from restaurant. “No we don’t provide that service” meanwhile we had been riding all day. “You have to come here to the hotel golf course restaurant 2km away. “ “ our bikes don’t work!” they may as well have said “we don’t care”. Even though it would have been simple to send a golf cart over holes 3,7,8 and 9 to get us.
“Okay well we will be there asap” . So we decided to walk through the course. I’m a golfer and you need to be a goat to play this course. We arrived about 30 min later. “ oh you made it!” Yes said us sweaty and hungry. “So the dining room is right through there” us: “ thanks”.
Guy in restaurant “we are close. Chef went home”. Axis get it together
robert
2025 年 6 月に 1 泊滞在
