テラス / パティオ

ジョイナリー ホテル ピッツバーグ キュリオ コレクション バイ ヒルトンの口コミ

4 out of 5

口コミ

8.0

とても良い

評価 10 - 653 件の口コミ中 310 件が非常に良い" "
評価 8 - 653 件の口コミ中 159 件が良い" "
評価 6 - 653 件の口コミ中 94 件が普通" "
評価 4 - 653 件の口コミ中 54 件が不満" "
評価 2 - 653 件の口コミ中 36 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

7.8/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

4/10 (不満)

AKIO

出張
気になった点 : 清潔度、スタッフとサービス、客室の快適度
3日間掃除無し、タオルや消耗品の交換無し。
2022 年 10 月に 3 泊滞在
Georgia B.からの返信 (投稿日 : 2022 年 10 月 13 日)
お部屋に問題がありましたことを心からお詫び申し上げます。 これらの問題は、ハウスキーピングで直接対処されます。

10/10 (非常に良い)

Maya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

6/10 (普通)

Henry

Shower and soap tray broken
2024 年 5 月に 2 泊滞在
ockeenからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you, Henry, for staying with us and leaving a review, we are truly saddened to hear about your experience and will use this opportunity to fix this error. We hope you consider us again in the future to provide you with a better experience.

2/10 (非常に不満)

Stephan

気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
ockeenからの返信 (投稿日 : 2024 年 5 月 26 日)
Hello Stephan, thank you for staying with us and leaving a review. We take this very seriously as we hope to always improve the experience for our guests. We would love to hear more from you on how we can make a future stay for you and the rest of our valued guests better.

6/10 (普通)

Amanda

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度
Finishes are lacking (items not secured to wall, toilet seat loose, stains on carpet).
2024 年 5 月に 2 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 19 日)
Amanda, I'm so sorry to hear about the lacking finishes you encountered in the room during your stay with us. I will be sure to let our housekeeping and engineering team know about these issues, as we strive to make all guests feel comfortable and relaxed. We hope you consider staying with us again if you're ever in the Pittsburgh area to give us the opportunity to show you a genuine experience of The Joinery!

6/10 (普通)

Sharon

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Ockeenからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for your recent review and stay at our property. We do appreciate your business and your feedback as we use this to improve our standards for our valued guests.

10/10 (非常に良い)

Tuyet-Anh

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Far away from where I should go to but Uber is good. The room is quiet.
2024 年 5 月に 3 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 13 日)
Tuyet-Ahn,Thank you for the 5-star review. We are very happy to hear that you enjoyed your stay with us, even being far from your desired destination. We pride ourselves on our unique hotel in the heart of Pittsburgh. We hope to welcome you back someday!

10/10 (非常に良い)

Michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect for a one night stay for a wedding we attended. Will definitely book in the future.
2024 年 5 月に 1 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 13 日)
Michelle, Thank you so much for choosing our hotel for your one-night stay in Pittsburgh. We're thrilled to hear that our accommodations were perfect for your needs. We appreciate your positive feedback, and we would be more than happy to have you book with us again in the future. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to make your future stays just as enjoyable as this one!

10/10 (非常に良い)

Stanton

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very nice hotel
2024 年 5 月に 1 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 11 日)
Stanton, We highly appreciate you taking time to leave us a review. We here at the Joinery are pleased to hear that you enjoyed your stay with us. We hope to welcome you back one day in the future. Have an amazing weekend!

10/10 (非常に良い)

Samantha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 17 日)
Samantha,We highly appreciate your time and for leaving us a 5-star review. We are very pleased to hear that you enjoyed your stay with us. We hope to welcome you back again in the near future. Have an amazing weekend!

4/10 (不満)

Michael

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Pictures didnt match the hotel. Rooms too small.
2024 年 5 月に 3 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 10 日)
Michael,Thank you for your feedback. We apologize for any inconveniences the size of your room may have caused during your stay. As a boutique hotel, our rooms are designed to be cozier and comfortable, which explains the smaller size in most rooms. We hope to have the opportunity to welcome you back and provide a better experience! Have a great weekend.

8/10 (良い)

Audrey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff and clean rooms.
2024 年 5 月に 1 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 10 日)
Audrey, I want to start off by thanking you for taking the time and leaving us a review! We are glad to hear that you enjoyed your stay with us and will share your review with our housekeeping and staff to keep up the good job! Have a great weekend.

10/10 (非常に良い)

Maia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 10 日)
Maia,Thank you so much for the 5-star review! At the Joinery, we strive to provide the best service and experience for each of our guests! We hope to see you again when you visit the area. Have a great weekend!

10/10 (非常に良い)

Alvin B

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service was top notch. Location was perfect for me.
2024 年 5 月に 1 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 6 日)
Alvin, I am so pleased to hear we could accommodate your needs and you enjoyed your time with us! We highly appreciate the 5-star review. Have an amazing week!

10/10 (非常に良い)

Christina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel, rooftop deck, dining
2024 年 4 月に 2 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 4 日)
Christina,Thank you for the 5-star review! We here at the Joinery are very happy to hear that you enjoyed your stay with us. Have a great weekend!

6/10 (普通)

Stephanie

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Beautiful, clean hotel, great location for Pirates game and the inclines. Staff seemed overwhelmed during our visit. Also if you are staying with children, count them as adults when booking to get breakfast vouchers for the whole family. We had to buy breakfast for our kid because they only gave vouchers for adults for some reason.
2024 年 4 月に 2 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 4 日)
Stephanie, Thank you for the review! We apologize for not explaining the vouchers thoroughly during check in - they can be used for any person staying in the room. As long as you book the breakfast package, the continental breakfast can be given to anyone. Again, thank you for the review and have a great weekend!

10/10 (非常に良い)

Kristian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No complaints!
2024 年 2 月に 1 泊滞在
Donato Coluccioからの返信 (投稿日 : 2024 年 5 月 3 日)
Kristian,Thank you so much for the perfect rating. We really appreciate you taking the time to rate us. Have an exceptional week!

10/10 (非常に良い)

David

良かった点 : 清潔度
2024 年 2 月に 2 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 4 日)
David, Thank you for the 5-star review! We highly appreciate it and are very pleased to hear you enjoyed your stay. Have a great weekend!

10/10 (非常に良い)

LaShina

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 4 日)
LaShina,Thank you so much for the perfect review! I am pleased to hear that you enjoyed your visit at the Joinery Hotel. Have a great weekend!

10/10 (非常に良い)

Julie、Thornton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Donato Coluccioからの返信 (投稿日 : 2024 年 5 月 3 日)
Julie,Thank you for the perfect rating. Have an exceptional week!

10/10 (非常に良い)

Alexis Nesi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 4 月に 2 泊滞在
Donato Coluccioからの返信 (投稿日 : 2024 年 5 月 2 日)
Alexis,Thank you for taking the time to rae us and for the review. Have an exceptional afternoon!

10/10 (非常に良い)

Nereida

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was nice
2024 年 4 月に 1 泊滞在
Donao Coluccioからの返信 (投稿日 : 2024 年 5 月 2 日)
Nereida,Thank you for your review and rating. Have an exceptional afternoon!

10/10 (非常に良い)

gilda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The restaurant was a bit snobbish in the evening, they would prefer you spend more, but I don't drink alcohol and can't eat that much. Morning server was an awesome guy, who treats everyone well. Quiet and clean the room was a perfect size for a single person, great staff and treat you well overall, a great time there. Some of the toiletries had trouble pumping and shower floor a bit slippery, but I didn't make waves. Will recommend to all.
2024 年 4 月に 6 泊滞在
Donato Coluccioからの返信 (投稿日 : 2024 年 5 月 2 日)
Gilda,Thank you for this detailed revierw. We will absolutely use this for coaching and teaching purposes. I will make suree the restaurant team areaware of your experience and housekeeping department. If you decide to stay again, please cont me directly. Have an exceptional afternoon!

4/10 (不満)

Timothy

出張
気になった点 : 設備とサービス
Won’t stay there again!!
2024 年 4 月に 3 泊滞在
Donato Coluccioからの返信 (投稿日 : 2024 年 5 月 2 日)
Timothy,We are sorry to hear you won't be staying with us in the future. If something changes we'd love to have you back. Have a wonferful day!

10/10 (非常に良い)

Christen、Lexington

2024 年 4 月に 2 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 21 日)
Christen, We are so pleased to hear you enjoyed your recent stay with us! We hope to welcome you back some day in the near future. Have a great week!

6/10 (普通)

Deborah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was pleasant. The rooms were wonderful. The only down fall was the reasurant. We paid $68.00 for 2 buffets. No waiters very little food.
2024 年 4 月に 1 泊滞在
Ockeenからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for your recent stay with us and for leaving us a review. We appreciate your business and the time you took to leave us feedback so we can improve for future visits.

4/10 (不満)

Melinda

良かった点 : 清潔度
The location for the property was fine. However, checking in and checking out was a huge Inconvenience. They digital check-in did not work and the hotel was very backed up which made us have to wait two hours later than the check-in time to actually get into our room. Check out wasn’t working and that caused some confusion. All in all, not a great experience.
2024 年 4 月に 1 泊滞在
Donato Coluccioからの返信 (投稿日 : 2024 年 5 月 1 日)
Melinda,We are sorry we did not live up to our commitment. We will use this review as a coaching tool to improve.

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Donato Coluccioからの返信 (投稿日 : 2024 年 5 月 1 日)
Michael,Thank you for your rating. Please stop back soon.

8/10 (良い)

Kristine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It took an hour to check in. No staff at front desk.
2024 年 4 月に 1 泊滞在
Donato Coluccioからの返信 (投稿日 : 2024 年 5 月 1 日)
Kristine,Thank you so much for the generous review. An hour is unacceptable to wait for someone to check you in. I apologize for that and will be having a few coaching moments with the team.

8/10 (良い)

Emily

2024 年 4 月に 2 泊滞在
Pareis Gardnerからの返信 (投稿日 : 2024 年 5 月 17 日)
Emily, Thank you for the review. We are happy to see that you were pleased with your experience overall. Have a great weekend!

8/10 (良い)

Damien

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel and staff are wonderful. The downtown area shuts down on the weekends, so dining and shopping options are limited.
2024 年 4 月に 1 泊滞在
DSonato Coluccioからの返信 (投稿日 : 2024 年 5 月 1 日)
Damien,Thank you for your detailedreview. We appreciate the feedback. Have an exceptional evening!

6/10 (普通)

Dawn

カップルで旅行
良かった点 : 清潔度
The hotel was conveniently located. The room was a typical boutique hotel style and fairly spacious for a downtown hotel. We received conflicting advance about parking and charging our EV. It ended up costing us more just to park in the garage with no charging then valet parking with a destination charge. The restaurant was grossly understaffed. The appetizers were good but the flank steak was almost inedible. If you stay, get all the information about parking beforehand and check out the restaurant reviews. The bartender/server, David, was the bright spot of the staff.
2024 年 4 月に 1 泊滞在
Ockeenからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for your recent stay and review, we do apologize for the inconveniences faced during your stay. We hope to see you again soon as we try to work on these issues to improve for the future.

10/10 (非常に良い)

Ivanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good
2024 年 4 月に 1 泊滞在
Donato Coluccioからの返信 (投稿日 : 2024 年 5 月 1 日)
Ivanna,Thank you for the perfect rating. We appreciate the score. Please stop back soon!

10/10 (非常に良い)

Shanika

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Weekend getaway for a Pirates game. Excellent location - we were able to walk everywhere we wanted to go. If you can’t choose from the many dining options I’d definitely recommend the Christian James restaurant at the hotel. Absolutely amazing dinner & the owner was so kind.
2024 年 4 月に 2 泊滞在
Donato Coluccioからの返信 (投稿日 : 2024 年 5 月 1 日)
Shanika,Thank you so much for your detailed and kind comments. The team will be so happy with your review and hearing how much you enjoyed everything. Please stop back soon. Have an exceptional evening!

10/10 (非常に良い)

Christine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room is a bit smaller than expected. Staff was courteous. Paid parking next door ($29 for 24 hours) or valet available. Bed is comfortable.
2024 年 4 月に 1 泊滞在
Donato Coluccioからの返信 (投稿日 : 2024 年 5 月 1 日)
Christine,We appreciate your thoughtful and honest review. Our team will be happy to read this. Have an exceptional evening and come back soon!

4/10 (不満)

Georgina

気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Donato Coluccioからの返信 (投稿日 : 2024 年 5 月 1 日)
Georgina,We appreciate you leaving uis a rating. We apologize that we didn't earn more. Have an exceptional evening!

10/10 (非常に良い)

Jillian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great Stay!
2024 年 4 月に 1 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Super cool vibe in the decor in the lobby, and the rooftop deck was nifty. The room was clean and well stocked with towels and coffee and stuff. Front desk people were pleasant. The restaurant in the hotel had good food, if pricey, with great waitstaff.
2024 年 4 月に 2 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 (非常に良い)

Eileen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I really enjoyed my stay at the Joinery. The valet service was excellent, front desk staff were friendly and helpful, and the restaurant and two bars were fun! The room was small but well-appointed, clean, and very comfortable. I loved the lobby and the open library area. I'd definitely stay here again!
2024 年 4 月に 3 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 (非常に良い)

Nick

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good spot in the heart of PIT
2024 年 4 月に 2 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 (非常に良い)

Brian

カップルで旅行
良かった点 : 設備とサービス
Perfect stay for a couple days
2024 年 4 月に 2 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

8/10 (良い)

Heather

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The combined valet fee plus incidentals fee is quite steep, but the surface cost of the room was great. The room was cozy, clean, stocked with all a business traveller would need, and updated in style.
2024 年 4 月に 1 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed most of your visit and can't wait to welcome you back!

4/10 (不満)

Jennifer

家族旅行
気になった点 : スタッフとサービス
The location is fine. It's not the most convenient but it's not the worst. The staff and service is pretty bad though, especially considering it's tied to the Hilton name. They argued with my father over water bottles. At one point the elevator broke and we couldn't get to the gym. They also missed cleaning the room several times
2024 年 4 月に 5 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you so much for your recent stay and your review! We're sorry to see you didn't enjoy your visit and will work with our team. We can't wait to welcome you back and improve upon this recent trip!

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 (非常に良い)

Kay

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Small but clean and quiet hotel. Amazing location.
2024 年 4 月に 2 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 (非常に良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and modern rooms were exceptional. Once parked, we needed to do much walking to get around or arrange transport.
2024 年 4 月に 3 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and hope to see you again soon!

8/10 (良い)

Paige

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love the lobby set up! It was so fun and chic. I wish I could have just stayed in the library in the lobby with some music forever! The room (single queen) was a bit small but good for our one night stay. It was clean and everything was in good condition. Would definitely stay again. Didn't get to try the restaurant unfortunately but would love to next time!
2024 年 3 月に 1 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed most of your visit and can't wait to welcome you back!

10/10 (非常に良い)

Susan

It was a very nice hotel. We drove over from Ohio to see a concert. I wished I would have had time to go to the terrace. I love Pittsburgh for the city and the football team. Go Steelers!!!!!
2024 年 3 月に 1 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

6/10 (普通)

Mark

2024 年 3 月に 2 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you so much for your recent stay and your review! We can't wait to welcome you back to earn that 5/5 on the next trip!

10/10 (非常に良い)

Gianna

2024 年 3 月に 1 泊滞在
Bonnie Smith; Front Office Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!