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ホームウッド スイーツ ピッツバーグ エアポートの口コミ

3 out of 5

口コミ

9.2

とても素晴らしい

評価 10 - 1005 件の口コミ中 713 件が非常に良い" "
評価 8 - 1005 件の口コミ中 212 件が良い" "
評価 6 - 1005 件の口コミ中 32 件が普通" "
評価 4 - 1005 件の口コミ中 29 件が不満" "
評価 2 - 1005 件の口コミ中 19 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

8.6/10

設備とサービス

9.4/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
リピートしたい
部屋も広くて、キッチン、調理器具、食洗器まであったので、便利。 朝ごはん付きでとても過ごしやすかったです。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

4/10 (不満)

Vince

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス
What we were looking for
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Randy

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Great suite. Very spacious!
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Randy, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Ryan Larkin, GM

4/10 (不満)

Lindsay

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Very disappointed in the room. The sofabed was shredded and stained. I would not stay again.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Lindsay, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Ryan Larkin, GM

10/10 (非常に良い)

Malieka

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved this hotel ! They were friendly and very clean. I also loved the extra gesture of having my band on the TV screen. That was cute lol
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Malieka, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our accommodations and, more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Ryan Larkin, GM

10/10 (非常に良い)

liydmila

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect hotel, amazing location, great staff !!
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear liymila, Thank you for taking the time to write. I'm happy that our service and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Ryan Larkin, GM

10/10 (非常に良い)

Myles

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good time and quiet area. Staff were very accommodating.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Myles, That is what we like to hear! Thank you so much for your generous review and recommendations, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Ryan Larking, GM

8/10 (良い)

Maryann

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conveniently located to a number of dining options. Aside from a typical breakfast buffet in a nice setting, there was no restaurant or bar on site. I was surprised as I read that that feature was popular with guests.
GMからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Maryann, We take pride in providing the best accommodations and service; your feedback, which highlights our convenient location, is appreciated. I'm happy to learn you enjoyed your stay, and thank you for clarifying our dining options. Thank you for your time in reviewing our hotel. Best, Ryan Larking, GM

10/10 (非常に良い)

Vanessa

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is clean and staff are very friendly!
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Vanessa, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Ryan Larkin, GM

10/10 (非常に良い)

Tara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at the front desk were extremely nice. They were very helpful to accommodating us as well. The hotel room was very clean. Even though the breakfast area was very busy in the morning (it was a weekend stay with a Pirates Game) the staff kept the food available. Very nice stay and would highly recommended!
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Tara, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, cleanliness, and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Ryan Larkin, GM

10/10 (非常に良い)

Landen

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was absolutely amazing! The girl who checked us in was super friendly and helpful ! The pool was warm and refreshing! The guests were also very kind ! A lot of kids played together in the pool! The rooms were very clean and were a great size and my name on the tv screen was a plus ;) I plan to stay here everytime I come to Town. Also super close to restaurants .. and secluded enough for quiet!
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Landen, We always pay close attention whenever our guests use the word "amazing" to describe their stay at Homewood Suites. Thank you very much for choosing to stay with us and for taking the time to let our team know how much you enjoyed your time here. We appreciate your business and hope to have the pleasure of welcoming you back soon. Best, Ryan Larkin, GM

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Heather, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Ryan Larkin, GM

8/10 (良い)

Jeff

2024 年 3 月に 1 泊滞在

6/10 (普通)

Christine

気になった点 : 施設のコンディションと設備
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Christine, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Ryan Larkin, GM

10/10 (非常に良い)

Kylie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Craig

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect spot near downtown Pittsburgh with excellent cleanliness, quiet space, nice room.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Craig, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Ryan Larkin, GM

8/10 (良い)

Sauni

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Sauni, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Ryan Larkin, GM

10/10 (非常に良い)

Arcola

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was incredible
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Arcola, Our associates make sincere hospitality their priority. We appreciate your kind review and are glad to know you enjoyed our hotel and top-notch staff. We look forward to seeing you upon your return to the area! Best, Ryan Larkin, GM

6/10 (普通)

Janice

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Janice, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Ryan Larkin, GM

8/10 (良い)

Gregory

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Gregory, Thank you for your time in sharing your kind review, and please visit us again. Best, Ryan Larkin, GM

8/10 (良い)

Mona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

8/10 (良い)

AJ

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Glynis

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
The room was clean and the hotel staff were great.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Glynis, Offering clean accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Ryan Larkin GM

10/10 (非常に良い)

Linda

出張, 家族旅行
良かった点 : 設備とサービス
Great and clean hotel with good breakfast daily.
2024 年 3 月に 8 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Linda, Clean rooms are the foundation for an excellent stay. We are so happy to hear that you were comfortable at our hotel and enjoyed our delicious breakfast offerings. Hosting you was our pleasure, and we hope to do so again soon. Best, Ryan Larkin, GM

10/10 (非常に良い)

Michael

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Damon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Damon, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Ryan Larkin, GM

10/10 (非常に良い)

Shannon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Nora

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing service and cleanliness.
2024 年 2 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Nora, We are always delighted when our guests have a flawless experience during their stay. Thank you for choosing us and for taking the time to share your kind words. We look forward to having you with us again soon. Best, Ryan Larkin, GM

6/10 (普通)

Liming

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
No restaurant in walking distance
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Liming, I'm sorry that our location was not to your liking. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Thank you for taking the time to share your review with us and we hope to welcome you again in the future. Sincerely, Ryan Larkin, GM

2/10 (非常に不満)

Kathleen

気になった点 : 清潔度、施設のコンディションと設備
The first room was dirty and some of the furniture was broken. Was put in another room and it was dirty also. So, checked out the next day.
2024 年 1 月に 7 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Kathleen,We sincerely regret your experience; this is not up to our high standards. Providing comfortable accommodations is our business, making it all the more regretful that we let you down in this area. We hope you'll give us another opportunity soon to make your experience the best it can be. Again, on behalf of the staff and management - I offer our apologies and look forward to delivering a flawless stay upon your return.Sincerely,Ryan LarkinGeneral Manager

10/10 (非常に良い)

Shayla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Celia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Samuel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very welcoming staff, quick service and checking in was a breeze. Asked for extra towels and extra linens for the sofa bed and had them within minutes
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Samuel,Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip.Best,Ryan LarkinGeneral Manager

6/10 (普通)

Jamie

出張, 家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The room and property was exceptionally nice. Our only complaint is: We booked the room while driving. We were about an hour away when we booked it. Check in is 3pm. We arrived at 5pm with the need to freshen up so we could get a bite to eat then get to a 7pm meeting. The room was not ready. At first they tried to “downgrade” us from a suite with a separate bedroom to an open suite room. This was not acceptable since we were traveling with my sons 12 year old friend so my husband and I needed a separate room. They were able to “rush” us into a handicap accessible room that didn’t have towels stocked yet. We said that was fine (not sure why they couldn’t put towels in it…makes me wonder if the room Wasn’t cleaned at all and someone ran up there in the 15 min we were waiting to make the bed and change the trash…the bathroom floor looked like it had not been mopping. We never received any towels during our 1night stay—luckily we were right next to the pool room and were able to grab some pool towels to get us by.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Jamie, We sincerely regret your experience. I apologize that we did not have your room type ready upon your arrival. This is not up to our standards, and we are constantly working on improving the quality of service provided; I hope you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Ryan Larkin, GM

10/10 (非常に良い)

Miriam

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Tanya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice and the breakfast is good
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Tanya, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. We appreciate your review and recommendation and look forward to your return. Best, Rebekah Smith, GM

6/10 (普通)

John

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
No bar or restaurant as advertised
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear John, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and your feedback is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Rebekah Smith, GM

8/10 (良い)

Nadia

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good location
Good location- close to Walmart, Costco, target and The Mall among others. We stayed in one of the suites, the pull out couch and pillows were a bit dirty but the rest of the room was clean and big enough. Great to have a full fridge and kitchenette with the basic amenities. The shower spout wasn’t working though so the shower was a bit tricky. Breakfast was nice to have- different food during our 3 day stay (hot food, cereal, waffles, oatmeal, toast, bagels). We would stay again.
2024 年 1 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Nadia,We are happy to hear that the hotel's location is ideal for your travel and that our breakfast exceeded your expectations. I am sorry that other aspects of your stay, mainly the sofa bed and shower, didn't measure up. Thank you for sharing your feedback; it helps us see how we are doing and what we can improve. Please come again soon.Sincerely,Rebekah SmithGeneral Manager

4/10 (不満)

Debbie

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was filthy. The bottles in the shower- empty. The bed- missing a sheet- no blanket- instead- a mattress cover. The pull out bed had no sheets or blankets, thankfully we at least knew those were clean. When we asked the front desk for more towels- instead of offering to bring them to us- they told us they were in the dryer and to come back in 45 minutes. The corner of the kitchen had popcorn kernels on the floor. The dishes were dirty. Just felt very gross when we left.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Debbie,Thank you for taking the time to provide feedback on your recent stay. I immediately became disheartened when reading your review. Please accept my deepest apologies regarding our less-than-stellar housekeeping and the lack of attention to detail. What you experienced is not typical. Rest assured, your comments have been conveyed to upper management and will be addressed. Again, thank you for your review and we hope to have the opportunity to provide a more pleasurable experience.Sincerely,Rebekah SmithGeneral Manager

10/10 (非常に良い)

Jeff

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My second stay at the property to be exact. It's location is great! Really close to plenty of shopping and dining options, close to the airport if that is required. Not exactly close to the sites in Pittsburgh but the price has been perfect and getting in and around Pittsburgh is something to get used to. Still, not bad at all. I've been very satisfied and other than maybe an airbnb type thing in the future, this is my go to.
2023 年 10 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Jeff,Thank you so much for your kind comments. I know you have a choice in where you stay, and I would like to thank you for choosing our Homewood Suites once again! I am glad we were able to make your time here an enjoyable one. We enjoy having you as our guest and look forward to welcoming you again soon.Best,Rebekah SmithGeneral Manager

6/10 (普通)

Ashleigh

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The only thing that made this stay ok was the lady working the front desk when we checked in. Everything else was BLAH! We picked this based on the 9 stars. Stains everywhere, cold showers, didn’t have our second room available at check in. Pool area hot & gross, no towels. Paper thin walls to the point we could hear people peeing above us. Wouldn’t stay again or suggest.
2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Ashleigh, We appreciate your business and the fact that you shared a review. It is lovely to hear that you found our staff wonderful, but I regret that you didn't have a more exceptional overall experience. Thank you for being our Guest and providing us with some areas that we can improve upon, so your next stay will be perfect. Sincerely, Rebekah Smith, GM

8/10 (良い)

Ghali、Charleston

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

8/10 (良い)

Alexa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was perfect besides the shower would not make warm water. It was scolding hot or frigid cold, no in between… fine for me, but not my toddler.
GMからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Alexa, Thank you for sharing your review and recommendation. We're pleased to hear that our Homewood Suites provided an overall enjoyable stay. Your feedback is appreciated as it provides us with areas of opportunity to improve the guest experience. We enjoyed hosting you, and we hope you'll revisit us soon. Best, Ryan Larkin, GM

10/10 (非常に良い)

Sandra、Crescent

2023 年 12 月に 3 泊滞在

8/10 (良い)

Ashok Kumar

家族旅行
良かった点 : 清潔度、設備とサービス
Spacious and neat. Welcoming staffs.
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 26 日)
Dear Ashok Kumar, All-around cleanliness is a significant focus for the entire staff here at the Homewood Suites, so it is lovely to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday. Best, Rebekah Smith, GM

10/10 (非常に良い)

Adel、Erie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 26 日)
Dear Adel, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Rebekah Smith, GM

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
large and comfortable rooms, some of the furniture in the room could used replaced though
2023 年 12 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Anonymous,We appreciate you taking the time to share your kind comments with other travelers and us. I'm happy to hear you enjoyed your stay and have noted your recommendations regarding the furniture. Thank you for staying with us and we hope to host you again.Best,Rebekah SmithGeneral Manager

8/10 (良い)

Omar

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Omar,We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.Best,Rebekah SmithGeneral Manager

8/10 (良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在