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Reviews of Crowne Plaza Phu Quoc Starbay, an IHG Hotel

5 out of 5
Crowne Plaza Phu Quoc Starbay, an IHG Hotel
KHU DU LICH BAI DAI, GANH DAU COMMUNE, Phu Quoc

Reviews

9.0

Wonderful

Rating 10 - Excellent. 55 out of 81 reviews" "
Rating 8 - Good. 13 out of 81 reviews" "
Rating 6 - Okay. 10 out of 81 reviews" "
Rating 4 - Poor. 1 out of 81 reviews" "
Rating 2 - Terrible. 2 out of 81 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lee, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Nhan Chau - Duty Manager on May 26, 2024
Xin Chào Lee,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Love the room and also the pool side.
Stayed 2 nights in Apr 2024
Response from TRAM NGUYEN on Apr 4, 2024
Dear M. Lisa,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Excellent

Le

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Nhan Chau - Duty Manager on Jan 19, 2024
Xin Chào Le,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel - but not 5 star quality
Wonderful hotel with amazing views. However the overall service is lacking that of an actually 5 star hotel. On our first night we went to have some dinner at 8:10 in the beach club as the sign said dinner was until 9:30 , we were then told food stopped at 8pm. We then went to the other restaurant- both have the exact same food menu with no variety between them. All ordering is done via QR code on the table - a lot of information is missing in terms of details on it. There are 2 drinks packages you can buy when you scan the QR code but it doesn’t provide any info to what is actually included. On our second night we had dinner at the beach club. My food came down 15 minutes before my parters & our drinks didn’t come until half way through the meal. The waiter also spilled water all over our table when pouring our glasses and didn’t bother to clean it up. The hotel has a shop onsite which the price is reasonable, however I don’t feel a mandatory service charge being added in the shop when buying water & snacks is needed ? €7 for 750ml of water when sitting out by the pool is also a complete rip off. The room was great but due to the poor service I don’t think I would return.
Stayed 2 nights in Dec 2023
Response from Nhan Chau - Duty Manager on Jan 9, 2024
Xin Chao Valued Guest,I appreciate your review of your recent stay at Crowne Plaza Phu Quoc Starbay. I understand that you were unhappy with some of the charges. I apologize if the charges were not clear when you booked the room. We strive to personalize each guest's experience and keep costs affordable in doing so. Thank you for your review.

10/10 Excellent

Mavis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 3 nights in Dec 2023
Response from Nhan Chau - Duty Manager on Dec 15, 2023
Xin Chào Mavis,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

10/10 Excellent

Alireza

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Vy Nguyen- Duty Manager on Nov 13, 2023
Xin Chao Alizera,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and the hotel
Stayed 2 nights in Oct 2023
Response from Vy Nguyen- Duty Manager on Oct 31, 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

8/10 Good

mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from TRAM NGUYEN on Sep 5, 2023
Dear Mike,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Excellent

mie

Liked: Cleanliness, staff & service, property conditions & facilities
clean, safe, good service
Stayed 2 nights in Aug 2023
Response from TRAM NGUYEN on Sep 5, 2023
Dear Mie,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience from the start
Simply amazing real 5 star service. Wonder rooms and ambience throughout the hotel. Breakfast was also super special and everything just so fresh.
Stayed 4 nights in Jul 2023
Response from TRAM NGUYEN on Jul 20, 2023
Dear Francis,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Excellent

SI YONG

Liked: Cleanliness, staff & service, property conditions & facilities
All staffs are really kind and all brand new facilities.
Stayed 3 nights in Jul 2023
Response from TRAM NGUYEN on Jul 20, 2023
Dear Si Young,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Excellent

Thanh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall was good. Excellent staffs. Beautiful ocean view and pool. However, the food was way over price and not even good.
Stayed 3 nights in Jun 2023
Response from TRAM NGUYEN on Jun 22, 2023
Dear Thanh,Thank you so much for your review of our resort.We will share your feedback with our team to improve quality of food. We hope you choose to stay with us again, so we can show you our true level of service. Hope to welcome you at Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

8/10 Good

Amit

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good option if you like peace!
The hotel is sat on really nice grounds, right on a really nice, clean beach, the pool is fantastic. We stayed in the two-bed villa which was incredible and really spacious with two private pools, right on the beach. The staff were generally friendly and the chef had created a special vegetarian menu for us, which was really appreciated. The hotel only had one restaurant operational at any given time, this was a shame, given the size of the hotel and no other restaurants within walking distance. They should definitely have three or four restaurants with different themes/cuisines. Service was also quite slow if the food was not pre-booked. We were also charged USD 80/night for a camp bed which was too high. All in all a fantastic hotel, in the north of Phu Quoc (so near Vinwonders) but far from everything else so great for a quiet break with family.
Stayed 5 nights in Apr 2023
Response from Nhan Chau - Duty Manager on May 21, 2023
Xin Chao Amit,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 Excellent

Paul John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like new hotels, Crowne Plaza Phu Quoc is an excellent choice. All facilities and the beach are very clean. Enjoyed true hospitality from the Staff. Dining options are great and the breakfasts were fantastic. Enjoyed the lapping pool all to myself. Stayed for 3 nights. Nicely designed building and interiors.
Stayed 2 nights in Mar 2023
Response from Rita Nguyen- Rooms Division Manager on Mar 31, 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 Excellent

byunghwa

Stayed 3 nights in Jan 2023

10/10 Excellent

agnes

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful new property with spacious rooms. Bathroom is super fantastic. Food was the best as we tried many places in the 2 weeks spent in Phu Quoc. Beach Front Restaurant has great atmosphere and the staff, specially Ms. LAN was very helpful and kind. Thank you!
Response from Rita Nguyen on Jan 17, 2023
Xin Chao valued guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Rita NguyenRooms Division Manager

10/10 Excellent

DUNG ANH

Stayed 3 nights in Jan 2023

10/10 Excellent

Steven

Stayed 4 nights in Dec 2022
Response from Rita on Jan 17, 2023
Xin Chao valued guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Rita NguyenRooms Division Manager

4/10 Poor

Andy

Stayed 2 nights in Dec 2022
Response from Rita on Jan 17, 2023
Xin Chao valued guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Rita NguyenRooms Division Manager

10/10 Excellent

hang

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice and clean. Will come back again in march
Response from Rita on Jan 17, 2023
Xin Chao valued guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Rita NguyenRooms Division Manager

10/10 Excellent

Jacqueline

Stayed 2 nights in Sep 2022

10/10 Excellent

SEON JUNG

Stayed 1 night in Oct 2022

8/10 Good

Tan Trung

Stayed 2 nights in Oct 2022

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious resort
Spacious resort hotel with large, suite style bedrooms. Excellent breakfast.
Stayed 1 night in Aug 2022
Response from Rita on Aug 27, 2022
Xin Chao valued guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Rita NguyenRooms Division Manager

6/10 Okay

Gordon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Rita on Jul 7, 2022
Xin Chao Mr. Gordon, Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you both again at Crowne Plaza Phu Quoc Starbay. Sincerely, Rita Nguyen Rooms Division Manager

6/10 Okay

boroldoi

Stayed 1 night in Jun 2022

10/10 Excellent

SEON JUNG

Stayed 1 night in Jun 2022
Response from Rita on Jul 5, 2022
Xin Chao valued guest Seon Jung, Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you both again at Crowne Plaza Phu Quoc Starbay. Sincerely, Rita Nguyen Rooms Division Manager

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy resort with beautiful pool set up and beach. Buffett breakfast was very good. Staff attentiveness and service were completely 5 Star. Rooms are functional and comfortable. We will return soon.
Stayed 5 nights in May 2022
Response from Rita on Jul 5, 2022
Xin Chao valued guest Joseph, Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you both again at Crowne Plaza Phu Quoc Starbay. Sincerely, Rita Nguyen Rooms Division Manager

10/10 Excellent

Aleksandr, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2022

10/10 Excellent

Dongheon

Stayed 3 nights in Mar 2024
Response from Nhan Chau - Duty Manager on Apr 6, 2024
Dear Dongheon,Our most sincere gratitude for your invaluable trust in our hotel. It is our greatest honor to welcome you back to our property and to hear about your pleasant staying experience with us. Your recognition of our brand quality is the most significant cause that drives us to strive for perfection in serving our guests. Should there be any chance for your next trip to Phu Quoc, our team is earnestly looking forward to welcoming you again.Yours Sincerely,

6/10 Okay

masahiko

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
館内に売店が小さいのが一つあるだけで、周りにもないので、夜チェックインしたら、飲み物も買えるところがないので、行く時は注意した方がいいです。 館内バーも22:00にしまってしまいました。
Stayed 2 nights in Feb 2024
Response from TRAM NGUYEN on Mar 1, 2024
Dear Masahiko,Thank you for taking the time to tell us about your experience at Crowne Plaza Phu Quoc Starbay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Tram Nguyen (Ms)Front Office ManagerCrowne Plaza Phu Quoc Starbay

6/10 Okay

VARPU

Stayed 9 nights in Feb 2024
Response from TRAM NGUYEN on Feb 24, 2024
Dear Varpu,Thank you for choosing Crowne Plaza Phu Quoc Starbay and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your feedback to coach our team in order to provide a better experience in the future.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Excellent

MYEONG AE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
크고 예쁜 숙소였어요. 호캉스 제대로 하고 갑니다. 그랜드월드까지 셔틀과 공항 셔틀버스가 매우 유용하였습니다.
Stayed 2 nights in Jan 2024
Response from Tram Nguyen - Front Office Manager on Feb 15, 2024
Dear Myeong Ae,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Excellent

Sagar

Stayed 2 nights in Feb 2024
Response from Tram Nguyen - Front Office Manager on Feb 15, 2024
Dear Sagar,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

2/10 Terrible

GaI

Stayed 2 nights in Feb 2024
Response from TRAM NGUYEN on Feb 24, 2024
Dear Gal,Thank you for choosing Crowne Plaza Phu Quoc Starbay and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. Meanwhile, please feel free to reach out to me if I can be of any assistance. We strive to make each stay as pleasant and comfortable as possible, and we will use your feedback to coach our team in order to provide a better experience in the future.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Excellent

marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 4 nights in Jan 2024
Response from Nhan Chau - Duty Manager on Jan 25, 2024
Xin Chào Marc,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

10/10 Excellent

sachie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from N on Jan 9, 2024
Xin Chao Sachie,Just wanted to thank you for your recent stay here at Crowne Plaza Phu Quoc Starbay. So glad you were able to experience our warm IHG hospitality and we look forward to seeing you soon.

10/10 Excellent

Dohyung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Nhan Chau - Duty Manager on Jan 9, 2024
Xin Chao Dohyung,Just wanted to thank you for your recent stay here at Crowne Plaza Phu Quoc Starbay. So glad you were able to experience our warm IHG hospitality and we look forward to seeing you soon.

8/10 Good

Pelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast
Great hotel on a great island, we was a family of four and didn’t spend much time at the hotel since we wanted to discover as much of the the local culture as possible. The hotel breakfast and the beach was really good. Great room service and friendly staff all around.
Stayed 10 nights in Dec 2023
Response from Nhan Chau - Duty Manager on Dec 27, 2023
Xin Chào Pelle,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Good place to stay with family. Close to the beach.
Stayed 2 nights in Dec 2023
Response from Vy Nguyen- Duty Manager on Dec 27, 2023
Xin Chao Anonymous,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
美中不足
酒店環境及房間都很美, 但房間令我嚴重鼻敏感以及皮膚痕癢, 清潔方面需要加強 一打開露台的門就會關冷氣的想法很好, 但建議設置長一些的緩衝時間, 有時只是要出去掛個衣服, 冷氣就一關一開, 更浪費電
Stayed 4 nights in Dec 2023
Response from Vy Nguyen- Duty Manager on Dec 27, 2023
Xin chao 美中不足,Thank you for taking the time to share your feedback regarding your recent stay with us and bringing this issue to our attention.First and foremost, we would like to apologize for any inconvenience we may have caused you. Although we never want to learn that a guest has had a bad experience; comments such as yours allow us to take an honest look at our operations and make necessary improvements.We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Please feel free to contact us at ________ so I can provide additional assistance.Sincerely,

10/10 Excellent

seonyeon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Nhan Chau - Duty Manager on Dec 27, 2023
Xin Chào Seonyeon,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

8/10 Good

Vanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
พื้นที่ใหญ่มาก อาหารเช้าดี แต่ไม่ไหนต้องเรียกรถ ไกลเมือง
Stayed 5 nights in Oct 2023
Response from Nhan Chau - Duty Manager on Dec 16, 2023
Xin Chào Vanna,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

6/10 Okay

JOUNGEUN

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Nhan Chau - Duty Manager on Dec 15, 2023
Xin Chao Joungeun,Greetings from Crowne Plaza Phu Quoc Starbay!Thank you for your feedback. We regret the inconvenience caused to you. We always strive to curate memorable experiences for our guests, hence we apologize that we missed the mark.We have shared your feedback with the concerned department so that necessary corrective actions can be taken.We look forward to welcoming you back.Best regards,

8/10 Good

Ping Hsun

Stayed 2 nights in Nov 2023
Response from Vy Nguyen- Duty Manager on Dec 18, 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

10/10 Excellent

MOONJOO

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
깨끗하고 조용한 분위기와 직원들이 친절해서 인상깊은 숙소였습니다. 좀 외진 곳에 있는것이 단점이나 편히 쉬는 분위기를 선호하는 분이라면 추천하고 싶어요
Stayed 2 nights in Nov 2023
Response from Nhan Chau - Duty Manager on Dec 15, 2023
친애하는 소중한 고객,저희 리조트에 대한 칭찬의 말씀 또한 진심으로 감사드립니다.우리는 당신이 우리와 함께 멋진 휴가를 보낸 것을 매우 기쁘게 생각합니다.모든 직원이 귀하에게 훌륭한 경험을 제공하게 된 것을 영광으로 생각합니다. 귀하의 피드백에 감사드립니다. Crowne Plaza Phu Quoc Starbay에서 당신과 당신의 사랑하는 사람을 다시 환영하기를 바랍니다.감사 드립니다

10/10 Excellent

Soonwon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 시설에 좋은뷰, 깨끗해요
청결하고, 조식도 맛있어요 기념일이라고 방배정도 신경써주시고.. 단점이라면 호텔이 쬐금 외곽이라 걸어서 근처구경하긴 좀 애매합니다만, 북부 지역 여행시는 그랩타고 다니면 불편한건없어요
Stayed 2 nights in Nov 2023
Response from Nhan Chau - Duty Manager on Nov 11, 2023
Xin Chào Soonwon,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

10/10 Excellent

elei

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great to Vinwonders, Safari, Grand world. Clean, comfortable, good staff, good beach and swimming pool.
Stayed 4 nights in Jul 2023
Response from TRAM NGUYEN on Jul 10, 2023
Dear Elei,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Excellent

Yein

Stayed 4 nights in Jun 2023
Response from TRAM NGUYEN on Jul 1, 2023
Dear Yein,Thank you so much for your feedback of Crowne Plaza Phu Quoc Starbay. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Resort

10/10 Excellent

KIM

Stayed 4 nights in Apr 2023
Response from Vy Nguyen- Duty Manager on May 5, 2023
Xin Chao Mr/Mrs. Kim,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager