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ザ モナークの口コミ

3 out of 5
ザ モナーク
4000 N Drinkwater Blvd, Scottsdale, AZ

口コミ

7.2

良い

評価 10 - 623 件の口コミ中 225 件が非常に良い" "
評価 8 - 623 件の口コミ中 134 件が良い" "
評価 6 - 623 件の口コミ中 116 件が普通" "
評価 4 - 623 件の口コミ中 76 件が不満" "
評価 2 - 623 件の口コミ中 72 件が非常に不満" "

7.8/10

清潔度

7.6/10

スタッフとサービス

7.4/10

設備とサービス

7.2/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

Christi、Portsmouth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Location was amazing. Amazing. Everything else felt run down and just very basic
2024 年 3 月に 4 泊滞在

8/10 (良い)

ARBEN

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Michael Stuart、Okotoks

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort was very relaxing . Stayed around the smaller pool, which our room backed onto, Because it was very intimate. Rooms were clean, Surroundings were nicely landscaped. Just a great stay.
2024 年 4 月に 6 泊滞在

2/10 (非常に不満)

Mia

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk said they were giving me a full refund and I have not received it. This was the worst experience of my life. Please do not go here. The woman at the front desk literally smacked my hand away from her computer when I was trying to ask about something. The rooms are horrible and dirty and run down, and the whole place is terrifying. It is not safe here. I could not be there. Absolutely horrific experience.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Ashley、Rathdrum

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Na
2024 年 4 月に 3 泊滞在

4/10 (不満)

Taline

気になった点 : 施設のコンディションと設備
Average
2024 年 4 月に 4 泊滞在

6/10 (普通)

Marni

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The pool area was fun. Kind of like a resort feel. Nice coffee shop. Close to Old Scottsdale There’s maintenance that needs to be done with the rooms and elevator. You have to request anything through to the app. I requested towels and they said I will get towels within 24 hours and it never happened.
2024 年 4 月に 5 泊滞在

6/10 (普通)

Monica

良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
The location of this property can't be beat. I really appreciate the architecture, fountains & cacti. The loud noises at night, weird noises from the AC & flashing light from the modem or router made it a little difficult to sleep.
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Tara

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Gross, dirty.
2024 年 4 月に 2 泊滞在

8/10 (良い)

Matthew

2024 年 4 月に 5 泊滞在

2/10 (非常に不満)

Tyler

カップルで旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス
This hotel was horrific and I travel frequently. I feel personally scammed by this hotel; DO NOT STAY HERE. On first appearance, the hotel looks like it will be enjoyable. You walk around back to two beautiful pools. WRONG, WRONG, WRONG! This will be your worst nightmare. When we arrived, we were texted a code to enter the dirtiest room on site. It straight up looks like a motel. The paint in the bathroom tub and toilet was peeling. The bathroom had a door on rollers that didn’t stay closed because they couldn’t take time to level it. Additionally, you could hear everything your neighbors did through the wall. Our neighbors got home at 4am where they decided it was a great time to make love and ruin our family’s night sleep. We were all up and disgusted. We heard everything they said and did. There was zero privacy. The back door leads right out to an area with loads of people when you stay on the bottom deck where we were. So unless you want people looking at you while you relax, you can’t open your windows and have to sit in the dark. Overall, do not stay here. It was not worth a penny of the lots of money we spent here. You have to pay to park in their own lot. The worst part is we thought this was going to be nice so we paid addition money to check in early. I didn’t sleep for more than two hours due to hearing through the walls. I never have had a worse experience.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Kimberly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Love the vibe of the property ~ super modern, pool area with DJ and bar is fun…also nice chaise lounges and sitting area around pool. Property itself is beautifully landscaped with bougainvillea everywhere. The room had a cute patio with a table and landscapes nicely. Room itself was clean and suited our needs. It could use a little tlc with paint touch ups, etc…but definitely nothing to deter us from staying again. The restaurant at the property is darling and food was great!
2024 年 4 月に 2 泊滞在

6/10 (普通)

Collin

カップルで旅行
良かった点 : 設備とサービス
気になった点 : 清潔度
I really enjoyed the location. You couldn’t ask for better in Old Town. The room did not look like the pictures and the bathroom needed a lot of updating. The shower in particular. If you do stay, would recommend attending the pool bar. It was a pleasant surprise
2024 年 4 月に 3 泊滞在

6/10 (普通)

Lindsey

2024 年 4 月に 2 泊滞在

4/10 (不満)

Rhonda

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location was spot on however the accommodations were rundown and in need of repair
2024 年 4 月に 5 泊滞在

6/10 (普通)

Joe

家族旅行
良かった点 : 清潔度
Odd- Humble hotel trying to be a hip Las Vegas Hotel. Loud noisy below average pool with DJ on random days. Music on random days. Pool bar open on random days. Bed soft- uncomfortable and very low to the ground. Roku TV that belongs in a 12 y/o bedroom. No TV in the bedroom. The fridge in the “Suite” was a beverage cooler. Not for me. Won’t stay again.
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Jeseka

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was like a resort. Ot was the perfect getaway.
2024 年 4 月に 5 泊滞在

4/10 (不満)

Tom

2024 年 4 月に 3 泊滞在

8/10 (良い)

Laurie、Omaha

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Myesha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s a very nice and quiet area
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Samantha Dorceus Gardiner

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was perfect
2024 年 4 月に 4 泊滞在

8/10 (良い)

Alain Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Calm atmosphere
2024 年 4 月に 6 泊滞在

6/10 (普通)

Sara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
This hotel was cute, but the rooms really were not nice. The AC unit was so loud we couldn’t sleep with it on it kept us up. The pool was cute, it’s in a cute area, walking distance from old town, which is great! But the rooms felt old.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Austin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay! Great location!
2024 年 4 月に 3 泊滞在

8/10 (良い)

Zoë

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Melissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

8/10 (良い)

Raul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hay que pagar por el estacionamiento, hubo un evento en el hotel y el estacionamiento estaba lleno, tarde 30 minutos para encontrar lugar y estaba completamente retirado de mi cuarto.
2024 年 4 月に 4 泊滞在

4/10 (不満)

Justin

気になった点 : 清潔度
2024 年 4 月に 1 泊滞在

4/10 (不満)

Andrew Martin

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
When we arrived, we waited at the front desk to check in and get our room key. Finally an employee walked up and said “It’s in your email and there’s a map over there.” Next day we went to get a coffee at the coffee shop in the lobby and waited for someone to show up for a few minutes. A girl stood up from behind the counter and seemed confused we were there. She must have been napping behind the counter. Place is very poorly managed. A good manager wouldn’t let employees act like this.
2024 年 4 月に 2 泊滞在

4/10 (不満)

Michelle

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Bianca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really enjoyed our stay. Spacious and clean room, nice grounds, close to restaurants and shopping!
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Dirk

2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Scott Eugene

良かった点 : 清潔度、設備とサービス
Love this place. Conveniently, located, quaint, and full of personality. And a great pool!
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Lindsey M

2024 年 3 月に 4 泊滞在

8/10 (良い)

Dave

良かった点 : 設備とサービス
Nice lap pool.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Amy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location in Scottsdale that was easy to check in with the mobile code — you can tell it’s an older motel that’s been flipped but the beds were really comfortable and the pool area was just what we needed. Lots of restaurants and stores within walking distance, as well as one of the baseball stadiums for spring training
2024 年 3 月に 4 泊滞在

6/10 (普通)

Maria del Carmen

グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Is no like the pictures, the place is old, the room had a terrible smell like humidity ir something horrible, this smells make me feel sick and I had to turn on the fan and open the windows. Is everything self service so you might have to find out where to go, and the parking lot is an extra charge… so basically I will no choose this place again, I think that for this price may find better options. The area is loud and could hear all the traffic noise from the room, but have easy access by car to good restaurants.

6/10 (普通)

SERENA

気になった点 : 施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Sonderからの返信 (投稿日 : 2024 年 3 月 28 日)
Hi Serena, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

4/10 (不満)

Joel

気になった点 : スタッフとサービス
The location was excellent! The lauout of hotel is confusing. The cafe employee was very rude. It was noisy due to time of year festivities
2024 年 3 月に 2 泊滞在
Sonderからの返信 (投稿日 : 2024 年 4 月 6 日)
Thanks for staying with us, Joel. It's great you enjoyed this location. Your feedback is important to us, and we will relay your thoughts to our team. We hope to host you again and show you a better experience.

6/10 (普通)

Sharon

家族旅行
良かった点 : 清潔度
The location is great, steps from Old Town and walking distance to Scottsdale Stadium. The pool area is nice, but there was no policing after hours so with out room right over the pool it was very loud every night way beyond the 10pm cerphew. One night there was loud music until midnight. There was an AI on the app I was able to file a complaint. I had to contact twice before anything was done about it. The king bed was very comfortable but the mattress on the pull out sofa was like laying directly on the springs. The room was sparcely decorated with a small-ish tv on the wall. There was a separate tub shower and roll in shower, which allowed privacy for us to shower while leaving access to the bathroom. Overall it was fine, nothing fancy and I’d stay there again. Just don’t expect high end accommodations. We had a lot of space in the room and the coffee stand and luggage lockers were a nice convenience.
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Kasumi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Suite was a big apartment style with big living room, enjoyed deep bathtub, convenient parking, plenty of places to walk. Great for a long family stay.
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Mary

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
You have to do a lengthy check-in online ahead of time that is no fun for a senior to have to do, taking and sending photos of the front and back of your driver's license is one example. And, why? Plus, there isn't a phone in your room to call the main desk. You HAVE to communicate using their app. So, we needed a toilet plunger at about 8 AM. The reply on the app was that maintenance would be in at 10 AM to address the issue. Oh brother. It wasn't fixed well enough either. So couldn't wait to get out of there on the second day. Lots of chipped enamel on the tub bottom, plus we never could get that faucet to quit dripping. There's more to say, but that's enough negative for now. The young man who worked in the bar did a great job serving and answering our questions. So there's that.
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Curtis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
need microwave in the rooms.
2024 年 3 月に 2 泊滞在

6/10 (普通)

Sonia

良かった点 : 清潔度、スタッフとサービス
The room was clean and modern. I did not have hot water one morning and one night was noisy with other guests partying by pool until 2am. Overall, not bad but sleep did not come easily.
2024 年 3 月に 2 泊滞在
Sonderからの返信 (投稿日 : 2024 年 4 月 7 日)
Hi Sonia, thank you for staying with us. Your feedback is appreciated. While we do our best to disclose that this is a lively area prone to noise, we understand it can be a bit much. A white noise machine and earplugs are available upon request. We hope to host you again and show you a better experience.

8/10 (良い)

Sean

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Proximity to Old Town
2024 年 3 月に 7 泊滞在

4/10 (不満)

Amy

気になった点 : 清潔度、スタッフとサービス
You had to pay $15 a day to park in an empty parking lot...and they charge $30 to have someone refresh your towels and room daily. No furniture to place your luggage on. The pool area and shower pressure/ water temperature were the best part of the stay!
2024 年 3 月に 5 泊滞在

8/10 (良い)

Avlee May

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 3 泊滞在

6/10 (普通)

Joe、Oakland

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Sonderからの返信 (投稿日 : 2024 年 3 月 20 日)
Hi Joe, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 (普通)

Anthony

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great spot as your steps away from old town. Small shower with no hot water all week
2024 年 3 月に 2 泊滞在
Sonderからの返信 (投稿日 : 2024 年 4 月 7 日)
Thanks for staying with us, Anthony. We're sorry for the hot water issues in your space. In the future, feel free to reach out during your stay, and we'd be happy to help. We hope to host you again and show you a better experience.