シュアステイプラスホテル、ベストウェスタンスコッツデールノースの口コミ

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シュアステイプラスホテル、ベストウェスタンスコッツデールノースの口コミ

シュアステイプラスホテル、ベストウェスタンスコッツデールノース

13440 N Scottsdale Rd, Scottsdale, AZ

7.8

良い

8.2/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

7.4/10

施設のコンディションと設備

7.8/10

環境への配慮

6/10 (普通)

宿泊されたお客様

2018 年 2 月 23 日

良かった点 : スタッフとサービス

気になった点 : 施設のコンディションと設備、客室の快適度

鍵が壊れて開かなかったことが２回あった。結局、１回は部屋を替えるハメになった。従業員の対応はまあまあ、でも朝食はイマイチです。

2018 年 2 月に 4 泊滞在

10/10 (非常に良い)

Angelina

2024 年 5 月 26 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 5 月に 2 泊滞在

8/10 (良い)

Monica

2024 年 5 月 25 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 3 月に 2 泊滞在

8/10 (良い)

Mary Elizabeth

家族旅行

2024 年 5 月 25 日

Staff were very helpful. Property was centrally located for us.

2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

barton、scottsdale

2024 年 5 月 24 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

I have stayed here many times over the years. I keep coming back, because of the staff, location .. and the breakfasts !!

2024 年 5 月に 7 泊滞在

8/10 (良い)

Mario

出張

2024 年 5 月 23 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Stay was great!

2024 年 5 月に 1 泊滞在

kaylaからの返信 (投稿日 : 2024 年 5 月 24 日)

Thank you for providing us with your feedback! We hope to see you again soonSafe Travels

4/10 (不満)

Anthony

2024 年 5 月 21 日

気になった点 : 清潔度、施設のコンディションと設備

2024 年 5 月に 1 泊滞在

Kaylaからの返信 (投稿日 : 2024 年 5 月 24 日)

Thank you for taking the time to provide us with your feedback! We hope to see you again soon! Safe Travels

8/10 (良い)

Robin M

家族旅行

2024 年 5 月 20 日

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

I chose this hotel because I heard Scottsdale was a nicer area. I would definitely stay here again. The beds were soft, the area was quiet, and the value for what we paid was awesome. I think the best part of the stay was the breakfast! I ate waffles every morning 😋

2024 年 5 月に 3 泊滞在

kaylaからの返信 (投稿日 : 2024 年 5 月 21 日)

Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Rajesh

2024 年 5 月 12 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

It was an amazing experience

2024 年 5 月に 3 泊滞在

KAYLAからの返信 (投稿日 : 2024 年 5 月 13 日)

Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

FERNEY

2024 年 5 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Clean, good location. Nice customer service.

2024 年 5 月に 2 泊滞在

KAYLAからの返信 (投稿日 : 2024 年 5 月 13 日)

Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

cheryl

カップルで旅行

2024 年 5 月 11 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

highly recommend!

2024 年 5 月に 5 泊滞在

KAYLAからの返信 (投稿日 : 2024 年 5 月 13 日)

Thanks for staying with us. We appreciate your feedback!

6/10 (普通)

Nancy、Goodyear

出張

2024 年 5 月 9 日

良かった点 : 清潔度、スタッフとサービス

Very comfortable beds, and a nice room, but only a pull down window shade-no curtains so too much light coming into the room from streetlights. Tub didn’t drain properly so was ankle deep in water while showering.

2024 年 5 月に 1 泊滞在

KAYLAからの返信 (投稿日 : 2024 年 5 月 13 日)

Thanks for staying with us. We appreciate your feedback!

6/10 (普通)

Sandy

グループ旅行

2024 年 5 月 9 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

気になった点 : 施設のコンディションと設備

The pool area was very nice. The breakfast was much better than I expected based on the room condition. The room was average. One of the beds needed a new mattress (higher on one side). Bathroom was sketchy. Tub needed re-caulked (was cracked) and the toilet paper holder was missing but the holes were still there. Small sink drain became plugged for some reason. Full fridge was a nice feature.

2024 年 5 月に 1 泊滞在

Kaylaからの返信 (投稿日 : 2024 年 5 月 13 日)

Thank you for taking the time to provide us with your feedback

8/10 (良い)

christopher

グループ旅行

2024 年 5 月 7 日

良かった点 : 設備とサービス

Staff was friendly and helpful nice pillows and beds pretty adorable

2024 年 5 月に 1 泊滞在

KAYLAからの返信 (投稿日 : 2024 年 5 月 13 日)

Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

CYNTHIA A

2024 年 5 月 7 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Our check in was easy.

2024 年 5 月に 1 泊滞在

KAYLAからの返信 (投稿日 : 2024 年 5 月 13 日)

Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Moises

2024 年 5 月 6 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

A good affordable option, great staff and very clean!

2024 年 5 月に 1 泊滞在

Kayla からの返信 (投稿日 : 2024 年 5 月 7 日)

Thank You for taking the time to provide us with your feedback. Hope to see you again soon! Thank you and Safe Travels

10/10 (非常に良い)

Dori

2024 年 4 月 27 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Staff was friendly at every turn. Super clean room and facilities.

2024 年 4 月に 3 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 4 月 29 日)

Thank you for sharing your experience with us. We are so happy to hear how great our staff was and wish you safe travels.

10/10 (非常に良い)

Robert

カップルで旅行

2024 年 4 月 25 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Easy to find,very clean for an older facility

2024 年 4 月に 1 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 4 月 29 日)

Thank you for sharing your experience with us. We are happy to hear you enjoyed your stay and wish you safe travels.

6/10 (普通)

RASMUS

2024 年 4 月 23 日

良かった点 : 清潔度、スタッフとサービス

2024 年 4 月に 3 泊滞在

Brandy F, General Manager からの返信 (投稿日 : 2024 年 4 月 29 日)

Thank you for sharing your experience with us. We wish you safe travels.

2/10 (非常に不満)

Bianca

出張

2024 年 4 月 21 日

良かった点 : 清潔度、スタッフとサービス

This place is outdated for the amount of money they charge. Plus Expedia fails to mention there is a $100 deposit. It’s clean at least.

2024 年 4 月に 1 泊滞在

Kaylaからの返信 (投稿日 : 2024 年 4 月 22 日)

Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Angelica

2024 年 4 月 20 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 4 月に 1 泊滞在

Kaylaからの返信 (投稿日 : 2024 年 4 月 22 日)

Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Michelle

2024 年 4 月 16 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

Part of this place is a motel. The 3rd floor inside is a hotel. There’s a noticeable difference between the two areas. My room was really nice and clean. The bed was like a cloud. Lots of pillows. Everything was clean in the bathroom and good toiletries in the shower. I only had breakfast on my way out the door, but it looked like the hot breakfast was good -Eggs and bacon, etc. Most notable was the evening desk clerk. I was having trouble with my credit card and he was so amazing and helpful. Thank you, Vincent!

2024 年 4 月に 3 泊滞在

kaylaからの返信 (投稿日 : 2024 年 4 月 16 日)

Thank you for taking the time to provide us with you feedback. I will let vincent aware of your review. We wish you safe Travels

8/10 (良い)

Cyndi、San Jose

カップルで旅行

2024 年 4 月 11 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

I booked knowing SureStay Plus was a 2-star hotel, so my expectations walking in were just that. The room we had, a king suite, was generously sized and very clean. All the staff we encountered were very knowledgeable and friendly, and seemed genuinely interested in working at SureStay Plus. We're not breakfast people so I didn't actually try the breakfast, but I did have a look. The breakfast seemed more than adequate with a number of options to choose from. One thing that's important to me when I travel is a gym. The gym on property was small but adequate. It had a treadmill, elliptical and some free weights. Both cardio machines were in great condition and worked well. The pool area looked clean and well-maintained. Another plus was location. I didn't hear many air traffic like others complained about. I liked being within walking distance to a Starbucks and a sports bar to take in a late night meal and adult beverage after being out and about all day. I rated the property condition and facilities a 4 only because there were some things that didn't work, that I would expect to be maintained. The first was the security door to the 3rd level, the locking mechanism didn't work so anyone could easily access the floor. Second was the ice machine that didn't work. If you book at SureStay Plus and expect what is typical of a 2-stay hotel (i.e., older buildings which can appear run-down and noisy) then you won't be disappointed.

2024 年 4 月に 3 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 4 月 13 日)

Thank you for taking the time to provide us with your feedback. We wish you safe travels.

10/10 (非常に良い)

John

出張, カップルで旅行

2024 年 4 月 10 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

I have been going to Mayo Scottsdale and Phoenix for lots of procedures. This hotel is in between which makes it convenient for me.

2024 年 4 月に 1 泊滞在

kayaからの返信 (投稿日 : 2024 年 4 月 10 日)

Thank you for taking the time to provide us with your feedback. Safe Travels

8/10 (良い)

Geneva

家族旅行

2024 年 4 月 10 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Nice hotel with easy check-in process. Room was clean, no microwave though. very comfy and quiet

2024 年 3 月に 4 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 4 月 10 日)

Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

10/10 (非常に良い)

Rebecca

小さなお子様連れの家族旅行

2024 年 4 月 9 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great overall.

2024 年 4 月に 3 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 4 月 10 日)

Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

8/10 (良い)

Matt

出張

2024 年 4 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Same as the prior review - bike week, not necessarily the fault of the site.

2024 年 4 月に 1 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 4 月 10 日)

Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us. Thank you for understanding some things are out of our control as we try our best to provide a safe, peaceful environment for all our guests. We wish you safe travels.

4/10 (不満)

Eric

小さなお子様連れの家族旅行

2024 年 4 月 8 日

良かった点 : スタッフとサービス

気になった点 : 設備とサービス、施設のコンディションと設備

Extremely noisy guests when our family visited, was not suitable for business travelers or children. Extreme smoke smells throughout hallways. Staff does what minimally they can, but it falls well short of what is really needed. Outdated facilities and bare bones furnishings. Bedside lamp bolted to wall to prevent theft, shower only partly enclosed, etc. Decent location. Nice staff.

2024 年 4 月に 4 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 4 月 10 日)

Thank you for taking the time to provide us with your feedback. We wish you safe travels.

10/10 (非常に良い)

Matt

出張

2024 年 4 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Site was noisy due to Bike Week in town; The design of the shower causes a great deal of water spillage.

2024 年 3 月に 3 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 4 月 10 日)

Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

6/10 (普通)

Todd

2024 年 4 月 5 日

2024 年 3 月に 4 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 4 月 29 日)

Thank you for sharing your experience with us. We wish you safe travels.

2/10 (非常に不満)

Courtney

小さなお子様連れの家族旅行

2024 年 4 月 2 日

良かった点 : スタッフとサービス、施設のコンディションと設備

Property was fine for price. Expedia was not!

2024 年 3 月に 3 泊滞在

Kaylaからの返信 (投稿日 : 2024 年 4 月 2 日)

Thank You for taking the time to provide us with your feedback! Safe Travels

8/10 (良い)

Juana

家族旅行

2024 年 3 月 28 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

The attendant didn’t explain to me clearly how to use the. Key-card to have access to my hotel room, rarely I use hotels.

2024 年 3 月に 2 泊滞在

Kaylaからの返信 (投稿日 : 2024 年 4 月 1 日)

Thank You for taking the time to provide us with your feedback. We make note for future and do better. Thank you

10/10 (非常に良い)

Myella

カップルで旅行

2024 年 3 月 28 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

I loved the size of the fridge in the unit. Finding the room was a bit confusing. The unit is a bit small but clean in a good location very safe and near everything.

2024 年 3 月に 7 泊滞在

KAYLAからの返信 (投稿日 : 2024 年 5 月 13 日)

Thanks for staying with us. We appreciate your feedback!

6/10 (普通)

ESTEBAN、MONROE

小さなお子様連れの家族旅行

2024 年 3 月 27 日

Continental breakfast was good.

2024 年 3 月に 2 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 4 月 10 日)

Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

6/10 (普通)

Martina

カップルで旅行

2024 年 3 月 25 日

良かった点 : 清潔度

気になった点 : 施設のコンディションと設備

The shower did not have a door or curtain, everything in the small bathroom got wet. The shower water pressure was extremely high, it hurt.

2024 年 3 月に 7 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 3 月 27 日)

Thank you for taking the time to provide us with your feedback. We are currently looking into options for the showers. We wish you safe travels.

2/10 (非常に不満)

Thomas

2024 年 3 月 24 日

気になった点 : スタッフとサービス、施設のコンディションと設備

2024 年 3 月に 1 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 3 月 27 日)

Thank you for taking the time to provide us with your feedback. We wish you safe travels.

2/10 (非常に不満)

Nelson

2024 年 3 月 24 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

NOTHING like the picture, terrible staff. incompetence is what they are described as. My friend who was staying with us has ASTHMA and they did not cared, the room was FULL of dust, dirty terrible smell in the hallways and UNSAFE. first night she couldn’t sleep, asked to switch rooms and it was exactly same thing. next day she did NOT slept there we did early checkout and they are not giving us a refund, not even partial refund. my stay was supposed to be for 4 days, ended up staying just 1 of how AWFUL experience it was. i DEMAND partial or total refund for such a terrible experience related with Health Issues.

2024 年 3 月に 3 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 3 月 27 日)

Thank you for taking the time to provide us with you feedback. I apologize for the issues you had encountered and will address with my staff immediately. We wish you safe travels

10/10 (非常に良い)

SHANE

2024 年 3 月 22 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

Beautiful location

2024 年 3 月に 3 泊滞在

BRANDYからの返信 (投稿日 : 2024 年 3 月 23 日)

Thank you SHANE, Thank you for the comments regarding your recent stay with us. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 (良い)

Rebecca

家族旅行

2024 年 3 月 20 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

Check out staff was great. Breakfast was lovely. Damage deposit policy was confusing. Bath towels were terrible.

2024 年 3 月に 1 泊滞在

BRANDYからの返信 (投稿日 : 2024 年 3 月 23 日)

Thank you REBECCA, Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 (非常に良い)

Vicki

家族旅行

2024 年 3 月 19 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Location was great

2024 年 3 月に 3 泊滞在

BRANDYからの返信 (投稿日 : 2024 年 3 月 19 日)

Thank you VICKI, Thank you for the comments regarding your recent stay with us. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 (普通)

Maria

カップルで旅行

2024 年 3 月 17 日

良かった点 : 清潔度、スタッフとサービス

The rooms were clean and quiet.

2024 年 3 月に 2 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 3 月 19 日)

Thank you for taking the time to provide us with your feedback. We wish you safe travels.

10/10 (非常に良い)

Guadalupe

小さなお子様連れの家族旅行

2024 年 3 月 17 日

良かった点 : 設備とサービス

Falta ventilación, abanico extractor del baño no funciona

2024 年 3 月に 2 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 3 月 19 日)

Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

6/10 (普通)

David

家族旅行

2024 年 3 月 15 日

Everything was clean. One of our rooms you couldn’t take a shower without getting water all over. It was walkin. Bathrooms are very small. One of our rooms no coffee maker, but there was coffee lol. Breakfast was fine. Staff was friendly. If on a budget this motel would be fine.

2024 年 3 月に 3 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 3 月 19 日)

Thank you for taking the time to provide us with your feedback. We wish you safe travels.

10/10 (非常に良い)

Rabi

2024 年 3 月 13 日

2024 年 3 月に 2 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 4 月 10 日)

Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

6/10 (普通)

Teresa S

2024 年 3 月 11 日

気になった点 : 施設のコンディションと設備

It's an OK stay. Elevators are kind of gross and the housekeeping staff wants to clean at 8:30 a.m., so you have to roll out of bed if you need towels, soap, etc

2024 年 3 月に 8 泊滞在

BRANDYからの返信 (投稿日 : 2024 年 3 月 12 日)

Thank you TERESA, Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 (不満)

Ron

2024 年 3 月 11 日

気になった点 : 清潔度、施設のコンディションと設備

Hotel was renovated but cheaply, rooms are very small and still somewhat rough. Breakfast was crap. Bed was fine. Typical best western

2024 年 3 月に 5 泊滞在

BRANDYからの返信 (投稿日 : 2024 年 3 月 12 日)

Thank you XXX, Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 (非常に良い)

Victoriano

2024 年 3 月 10 日

良かった点 : 清潔度、スタッフとサービス

2024 年 3 月に 3 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 3 月 15 日)

Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

2/10 (非常に不満)

Claudia

2024 年 3 月 10 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備

I didn’t stay at all, the property was very dirty, room it was clean, but honestly not just the rooms needed to be remodeled but the whole property needs to be remodeled and clean

2024 年 3 月に 2 泊滞在

Brandyからの返信 (投稿日 : 2024 年 3 月 10 日)

Thank you Claudia, Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 (普通)

Karla

2024 年 3 月 9 日

2024 年 3 月に 1 泊滞在

Brandy D, General Manager からの返信 (投稿日 : 2024 年 3 月 15 日)

Thank you for taking the time to provide us with your feedback. We wish you safe travels.

8/10 (良い)

Renee

2024 年 3 月 8 日

良かった点 : 清潔度、スタッフとサービス

The bed needs to be more firm plus I like it more quite. I liked the price and free parking and conveniently located.

2024 年 3 月に 1 泊滞在

Brandyからの返信 (投稿日 : 2024 年 3 月 10 日)

Thank you RENEE, Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

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