スポーツ設備

ハイアット ハウス フィラデルフィア / キング オブ プロシアの口コミ

3.5 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 1001 件の口コミ中 669 件が非常に良い" "
評価 8 - 1001 件の口コミ中 194 件が良い" "
評価 6 - 1001 件の口コミ中 78 件が普通" "
評価 4 - 1001 件の口コミ中 30 件が不満" "
評価 2 - 1001 件の口コミ中 30 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

Richard

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel near Philadelphia and the Mall in King of Prussia. We stayed here on our East Coast Trip. Rental car is a must. Various restaurants and shopping possibilities nearby.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Princess

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Room was spacious. Lots of parking, friendly staff. Nice breakfast buffet. Everything was great but the pool was very dirty and not well maintained.
2024 年 5 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for sharing your recent experience. We will share your feedback regarding the pool with our Chief Engineer to ensure maintenance and cleanliness of the pool is maintained at all times. Thank you for staying with us!

10/10 (非常に良い)

Felicia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For the price and location, this hotel was great. We loved that there was a kitchenette in the room. Beds were extremely comfortable and the room was clean. WiFi and chrome cast connection to the tv were a tad slow, but overall we had a great stay here!
2024 年 5 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for choosing the Hyatt House King of Prussia. We hope to be your hotel of choice when returning to the area!

10/10 (非常に良い)

Jenifer

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property was nice
2024 年 5 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for staying with us. We hope you choose to stay with us again should your travels bring you back to the area!

8/10 (良い)

Sharon、Downers Grove

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, great staff, clean and modern.
2024 年 5 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for staying with us and sharing your experience. We hope to be of service to you again during your travels!

10/10 (非常に良い)

Jodi

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really liked this hotel. It was very cute.
2024 年 1 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for choosing the Hyatt House King of Prussia. We hope to see you again during your travels!

8/10 (良い)

Krystal

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
GREAT STAY, however I expected a more from the breakfast options
2024 年 5 月に 2 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for staying with us and taking the time to share your experience. Please know that your feedback will be shared with our Food & Beverage Manager to consider when making future changes to our breakfast selection.

8/10 (良い)

LORI

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is super nice and the rooms are spacious and clean.
2024 年 3 月に 2 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for choosing the Hyatt House King of Prussia! We hope we are your hotel of choice when returning to the area!

10/10 (非常に良い)

Faith

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very very polite and accommodating. I came for the Broad Street run and they allowed me late checkout because of the closed roads.
2024 年 5 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for choosing the Hyatt House King of Prussia for your stay while competing in the Broad Street run. We hope you choose to stay with us again!

10/10 (非常に良い)

Franklin

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel and staff. I highly recommend to anyone traveling for work or leisure. A
2024 年 4 月に 4 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for staying with us! We hope we are your hotel of choice when returning to King of Prussia!

10/10 (非常に良い)

Zachery

小さなお子様連れの家族旅行
Very clean! Amazed with the amenities in the suite! Very friendly staff!! Would definitely stay here again!
2024 年 5 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for staying with us and taking the time to share your recent experience. We hope you choose to stay with us again should your travels bring you back to King of Prussia!

4/10 (不満)

Crystal

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
I ONLY booked this hotel based on 2 facts: they have a hot tub and an on-site restaurant/ bar. Neither were operational for my stay. The hot tub wasn't hot, and they didn't have staff for the bar/restaurant, so it was completely closed. I wouldn't recommend this place if those options are your deciding factors.
2024 年 4 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for sharing your experience. I apologize if any advertised amenity was not available during your stay. Please reach out to the hotel to speak with management if you would like to discuss further.

10/10 (非常に良い)

SANDRA、MIRAMAR

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great spot
2024 年 4 月に 3 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for staying with us! We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 (非常に良い)

Pam

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our visit was great… would highly recommend!
Courtneyからの返信 (投稿日 : 2024 年 4 月 29 日)
We are so glad you enjoyed your visit with us! We appreciate the recommendation and hope to see you again in the future!

10/10 (非常に良い)

Kristel

2024 年 4 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again during your travels!

10/10 (非常に良い)

Alice

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Even more beautiful in person. Lived up to my expectations. Would definitely stay here again!
2024 年 4 月に 2 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your kind review! We can't wait to be of service to you again during your travels.

10/10 (非常に良い)

Kelsey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Outstanding service great room grade colors great location must see
2024 年 4 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for staying with us! We hope to be your hotel of choice when returning to King of Prussia!

10/10 (非常に良い)

LaShonda

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful stay. I would highly recommend this hotel.
2024 年 4 月に 2 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 (非常に良い)

Kevin、Westport

2024 年 4 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again soon!

6/10 (普通)

Hector

家族旅行
The staff members are outstanding. Room 416 is boisterous.
2024 年 4 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for sharing kind words about our staff. I'm sorry to see that you did not have a great experience in room 416. We would be happy to add to your guest profile a quiet location for future stays to hopefully avoid this issue happening again.

10/10 (非常に良い)

Lissette

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very clean
2024 年 4 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to King of Prussia!

10/10 (非常に良い)

Sam

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is spotless, very clean, well managed, and the service provided by the front desk is outstanding, Ms Laurie provided excellent and courteous service. Beds are very comfortable and breakfast is the best around. I highly recommend this property.
2024 年 4 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for sharing your experience and your kind words about the property and staff. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice clean and modern
2024 年 4 月に 4 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for choosing the Hyatt House King of Prussia! We hope we are your hotel of choice when returning to the area!

10/10 (非常に良い)

tanua

2024 年 4 月に 3 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for staying with us! We hope to be of service to you again soon!

6/10 (普通)

Aneesha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for staying with us and sharing your experience. I hope you will choose to try our hotel again when your travels bring you through King of Prussia.

2/10 (非常に不満)

Mohammed Ashraf

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for sharing your experience. I'm sorry to see you were not pleased with your stay. If you have additional feedback and would like to speak to hotel management, please reach out to the hotel.

8/10 (良い)

Michelle

Nice , clean
2024 年 4 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for staying with us. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 (非常に良い)

Thomas

2024 年 4 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again soon!

10/10 (非常に良い)

Nina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So close to everything
2024 年 4 月に 1 泊滞在
Courtneyからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for your feedback on your stay. We are so glad you were able to take advantage of our convenient location while staying with us. We hope you choose us again in the future.

10/10 (非常に良い)

Yang

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
good
2024 年 3 月に 1 泊滞在
Courtneyからの返信 (投稿日 : 2024 年 4 月 8 日)
Thanks for your feedback! We're glad you enjoyed your stay!

10/10 (非常に良い)

Nydia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms did not have a safe for personal belongings But over all excellent.
2024 年 4 月に 1 泊滞在
Courtneyからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for your feedback on your stay! While we are glad you enjoyed everything, please know that we can always hold valuable items down in our front desk safe at your request.

8/10 (良い)

Mandy

家族旅行
良かった点 : スタッフとサービス
I reserved a certain room type (King bed with tub) and when we got there, they told us this option wasn't available. I questioned the price of the room, and they said it was the same as the others. One of the two elevators was out of service, but we found the stairs and got some exercise. The location was good for shopping at King of Prussia and my 12 y/o daughter and I felt safe. The indoor pool area was nice as well. I sent a message and asked if they would write a note to my daughter to tell her Happy Birthday when we got there and they went above and beyond! They left her a plate of cookies and milk in the fridge.
2024 年 3 月に 1 泊滞在
Courtneyからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for your feedback on your stay! We are glad that in spite of some confusion with your type of room, that our team was able to make you and your daughter feel special celebrating such a milestone. We hope to see you again in the future!

10/10 (非常に良い)

Sharnee、Darby

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just very clean
2024 年 3 月に 2 泊滞在
Courtneyからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for your positive feedback! We are so glad that we provided a clean and pleasant stay and hope you return to us in the future.

10/10 (非常に良い)

Margaret

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bed was comfortable and room was sufficiently dark. Very quiet area. Would stay again.
2024 年 4 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for sharing your recent experience. We hope to be your hotel of choice when returning to the King of Prussia area!

2/10 (非常に不満)

Michael

2024 年 4 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for sharing your recent experience. I'm sorry to see that you did not have a great stay. Please contact the hotel if you would like to speak with a member of management.

10/10 (非常に良い)

lisa

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was very nice and the amenities were excellent.
2024 年 3 月に 2 泊滞在
Courtneyからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for your feedback! We're so glad you enjoyed yourself! We hope to see you again in the near future.

2/10 (非常に不満)

Mona

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I did not get to check in at all. Arrived at the property ag 2:44 pm. I was told the room was not ready and it will be a 10 min wait and I would be texted when the room was ready. I waited for about one hour and the room was still not ready. I started getting anxiety as more and more people were trying to check in and were forced to wait. I asked for a refund and cancellation but the hotel asked Expedia to initiate the refund request. I contacted Expedia and your agent tried to speak to the hotel but they hung up on him. I ended up leaving and staying at another hotel. In the end, the email about the room being ready was sent to me at 5:56 pm, almost 3 hours later. If I had stayed there, I would have wasted the entire day in a lobby. I still want the money back for this hotel charge and I am waiting for a confirmation of a refund from Expedia.
2024 年 3 月に 1 泊滞在
Courtneyからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for your feedback. I am very concerned to hear about your experience. Rest assured we will comply to any applicable refunds as we completely understand the inconvenience this has caused. Please let us know if you have additional questions.

10/10 (非常に良い)

Consuelo

小さなお子様連れの家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Nice and clean, room is clean and comfortable! Would definitely recommend and stay again!!
2024 年 3 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for choosing the Hyatt House King of Prussia. We hope to see you again soon!

10/10 (非常に良い)

Shanice

良かった点 : スタッフとサービス、施設のコンディションと設備
Great hotel
2024 年 3 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again soon!

10/10 (非常に良い)

Quanda

2024 年 3 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

10/10 (非常に良い)

Shirley

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The pool was GREAT - a good size and it was incredibly warm. The breakfast spread was large and high quaility too. The room was very spacious. The restaurant was convenient, and there was even a pool table available to use. The only downside was one elevator wasn't functioning and it is situated next to the highway. HOWEVER, these do not outweigh all the other positives.
2024 年 3 月に 2 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for sharing your recent experience. I'm happy to see it was overall positive!! In regards to our down elevator, we are pending state inspection after a repair was completed and will have it back in operations shortly. We hope you choose to stay with us again when returning to the King of Prussia area!

10/10 (非常に良い)

Ciara

2024 年 3 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again during your travels.

10/10 (非常に良い)

Teoni、Alexandria

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was very spacious and the staff was wonderful. The pool was closed for maintenance but as soon as it open the lady at the front desk made sure she call out room to let us know it was open. Great parking, amazing breakfast options. I would definitely stay here again
2024 年 2 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for sharing your experience. I hope we are your hotel of choice when returning to the area!

10/10 (非常に良い)

George

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was my 3rd time staying at this location , close to a major mall , shopping , high end to mid level dining , tons to do , porperty and rooms are great , the bar area was really nice , we got some drinks and relaxed
2024 年 3 月に 2 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for staying with us and sharing such kind words about your experience! I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 (非常に良い)

Dwayne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great property the bartender and check in staff was great
2024 年 3 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for staying with us and sharing your experience. I'm thrilled to see you only had great things to say about the staff! We hope to see you again soon!

10/10 (非常に良い)

Yasaswini

2024 年 3 月に 2 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

2/10 (非常に不満)

Gregory

出張, カップルで旅行
気になった点 : 清潔度、設備とサービス
Terrible place for me. Check in was 3 and sat and waited till 3:45. Room was a so dusty on Frig uncalled for. Kids running in hallway all hours of the night. Couldn’t have breakfast because no where to sit. So I complained in morning and when I got back on road to drive 6 hrs they told me on phone they credit only my drinks for $25 but not the room at all. This uncalled for and very unprofessional place trying take your money but when they mess up they don’t fix it at all. They quick to take your money but remember they won’t give it back because of there faults
2024 年 3 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for taking the time to speak with me and I'm glad we could rectify the situation. I hope you will choose to give the Hyatt House King of Prussia another try in the future!

8/10 (良い)

Melissa

カップルで旅行
良かった点 : 設備とサービス
The hotel is nice. The only downfall is the elevator took to long and only one elevator worked
2024 年 3 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for staying with us and sharing your experience. I would like to apologize for our elevator that is currently out of service. While repairs have been completed, we are awaiting state inspection to return the unit to operations. I apologize for any inconvenience this caused.

10/10 (非常に良い)

Olajobi Olufunke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely!
2023 年 12 月に 1 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for staying with us and sharing your experience. We hope to be your hotel of choice when traveling to King of Prussia!

10/10 (非常に良い)

Tavia

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property was amazing. They helped us when we booked through Expedia and the room type Expedia had did not exist at the hotel. The hotel staff was very apologetic and took care of us and worked with us to attempt to get a refund from Expedia as we were overcharged for a nonexistent room. The hotel was fantastic. Expedia is still checking on the issue and hasn’t refunded us. Not the hotels fault and the desk took note to contact Expedia to hopefully pull that room type off so others don’t end up in the same boat. Would definitely recommend. Don’t book a 2 queen bed with sofa bed accessible room through Expedia as it doesn’t exist.
2024 年 3 月に 2 泊滞在
Devon - General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for sharing your recent experience and your patience and understanding for the room type issue you experienced. Please know that we will work with Expedia to ensure this error is corrected. Thank you again for choosing the Hyatt House King of Prussia!