2/10 (非常に不満)
宿泊されたお客様
2015 年 4 月 26 日
気になった点 : スタッフとサービス、客室の快適度
Do not waste your time or money.
This is by far the worst rental that I have ever stayed at.
First, My credit card was charged for the room stay by Expedia. The day of my planned arrival I was contacted by the reservation manager and advised that in order to receive my room code I had to provide my credit card information. I was told that I would not be charged... But I was- for the full amount that I had already been charged by expedia! I contacted the reservation manager and advised him I was charged double and he said I would be refunded- they Did Not! I left the hotel early and was not refunded the days that I did not stay at the rental. Just bad customer service and business.
As far as the room:
The noise outside my condo was ridiculous. The main bedroom had curtains that would not shut all the way so it was impossible to sleep with all the light shining in. After two nights of no sleep I switched to the Hyatt- which was fantastic.