屋外プール、プール パラソル、サンラウンジャー

ペンサコーラビーチリゾートの口コミ

4 out of 5
ペンサコーラビーチリゾート
165 Fort Pickens Road, Pensacola Beach, FL

口コミ

9.0

とても素晴らしい

評価 10 - 1507 件の口コミ中 1021 件が非常に良い" "
評価 8 - 1507 件の口コミ中 265 件が良い" "
評価 6 - 1507 件の口コミ中 115 件が普通" "
評価 4 - 1507 件の口コミ中 66 件が不満" "
評価 2 - 1507 件の口コミ中 40 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Gretchen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice property. Perfect location.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Sabrina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Best place to stay in Pensacola Beach!
2024 年 5 月に 3 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for your glowing review and kind words. We can't wait to see you again!!

10/10 (非常に良い)

Jerry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We went for my girlfriends Birthday week. Balloons and card in room when we arrived. The over all experience couldn't have been any better. If i had to mention 1 thing its the fact that the chair and umbrella rentals closed at 5pm . Way too early. You should consider the upside to staying open till at least 7pm. But we will come back and realy loved our experience.
2024 年 5 月に 4 泊滞在
Faith からの返信 (投稿日 : 2024 年 5 月 26 日)
It sounds like you both had a wonderful time celebrating your girlfriend's birthday! I'm thrilled to hear that the overall experience exceeded your expectations. Thank you for sharing your feedback about the chair and umbrella rentals closing at 5 pm. Your suggestion to extend the hours until at least 7 pm is duly noted, as accommodating guests' schedules can enhance their experience even further. We appreciate your input and look forward to welcoming you back for another memorable stay!

10/10 (非常に良い)

Selena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything
2024 年 3 月に 4 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for sharing your experience with us! We look forward to welcoming you back for another memorable vacation!

10/10 (非常に良い)

Jay

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 7 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for sharing your experience with us! We look forward to welcoming you back for another memorable vacation!

8/10 (良い)

Derrick、Waukegan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I really loved the property. I definitely plan to return. I would say out of all the places I have stayed it was very quiet and seclusive even though the Pensacola area is party vibe. My only complaint was that the curtains in my room had blood stains and the coffee maker was in the bathroom. Would’ve thought an upscale property like this would have been just a little bit more sanitary. Other than that, it was pretty good.
2024 年 5 月に 2 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for sharing your feedback with us! We're thrilled to hear that you loved our property and that you found it to be quiet and secluded despite the lively atmosphere of the Pensacola area. We apologize for the inconvenience regarding the condition of the curtains in your room and the placement of the coffee maker. Rest assured, we take cleanliness and guest satisfaction very seriously, and we will address these issues promptly to ensure they do not occur in the future. We're delighted that, aside from these concerns, you had a positive experience overall, and we look forward to welcoming you back for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 (非常に良い)

Eddie

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fye
2024 年 5 月に 2 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your glowing review! We're thrilled that you enjoyed every aspect of your stay, from the breathtaking views to the attentive service. It's always our goal to exceed our guests' expectations, and we're delighted to hear that we achieved that during your visit. We can't wait to welcome you back for another unforgettable stay!"

10/10 (非常に良い)

Jeanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was beautiful. Just redone. Pool was great. Great views and beach location. Would definitely go back.
2024 年 5 月に 2 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed our recently renovated property, especially the pool and the stunning views. It's always rewarding to know that our guests had a fantastic time. We can't wait to welcome you back for another memorable stay by the beach!

8/10 (良い)

Monica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My only complaint about this resort is the dining, the options are quite limited for lunch and dinner and the waitstaff add the gratuity in themselves and do not let you know this. They take it upon themselves to add what they think they should get, bring a former waitress, I tip based on service. This was a big red flag for me. I would stay at the resort again but I would never eat at the resort restaurant again.
2024 年 5 月に 6 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 21 日)
We appreciate your valuable feedback regarding your dining experience at our resort. We sincerely apologize for any inconvenience caused by the limited options and the gratuity policy not being clearly communicated. Your concerns have been duly noted, and we will address them with our team to ensure better transparency and service moving forward. While we regret that this aspect fell short of your expectations, we're glad to hear that you would consider staying with us again. We hope to have the opportunity to welcome you back and provide an improved dining experience in the future.

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed our property!!

10/10 (非常に良い)

Ryoko

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the way the room and hotel layout maximize the Ocean and Bay Views.
2024 年 5 月に 1 泊滞在
Christianからの返信 (投稿日 : 2024 年 5 月 19 日)
Thanks for the awesome review! Come back and stay with us again soon!

10/10 (非常に良い)

Ryoko

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ocean and Bay View is the best in this area. We loved and enjoyed staying here.
2024 年 5 月に 1 泊滞在
Christianからの返信 (投稿日 : 2024 年 5 月 19 日)
We are so glad you enjoyed your stay with us! Come back and stay with us again soon!

10/10 (非常に良い)

Delicia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 3 月に 1 泊滞在
Christianからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for your review, please come back and join us again soon!

10/10 (非常に良い)

Silvia Ernestina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place just wish breakfasts would be included and room service
2024 年 5 月に 3 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 21 日)
We're delighted to hear that you enjoyed your stay at our resort! Thank you for your feedback regarding breakfast inclusion and room service. We understand the importance of these amenities for a comfortable stay, and we'll certainly take your suggestions into consideration as we continue to enhance our guest experience. Your input is invaluable to us, and we hope to have the pleasure of welcoming you back for another great stay in the future!

8/10 (良い)

Megan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Christianからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for leaving us a review, we hope you come and stay with us again very soon!

2/10 (非常に不満)

Ecaterina

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
Christianからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for your review, we are sorry your stay fell short of expectations. We look forward to seeing you again soon.

10/10 (非常に良い)

Sarah J

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely stunning hotel, everything was very clean as well. Best ocean view
2024 年 5 月に 3 泊滞在
Christianからの返信 (投稿日 : 2024 年 5 月 20 日)
Thanks for the awesome review! Come back and stay with us again soon!

10/10 (非常に良い)

James、Penn Valley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Right on the beach. Every room has a great view. Excellent parking. Well maintained and very comfortable, large rooms. Keurig coffee. Daily maid service. Several restaurants, all with good food. Pool with towels. Reasonable umbrella and chairs available on the beach. $50 for all days. Chairs are lounges and staff so helpful and couldn’t be nicer.
2024 年 5 月に 4 泊滞在
Christianからの返信 (投稿日 : 2024 年 5 月 20 日)
Thanks for the awesome review! Come back and stay with us again soon!

10/10 (非常に良い)

Brett

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was a big clean room.We loved the room & we loved the view of the beach.This will be our place to stay from now on when we come to Pensacola.
2024 年 5 月に 1 泊滞在
Zaneからの返信 (投稿日 : 2024 年 5 月 18 日)
It was our pleasure to host you! We're glad you enjoyed your time at our hotel.

10/10 (非常に良い)

Marie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
An overall wonderful stay!! Would definitely go back
2024 年 5 月に 1 泊滞在
Zaneからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.

10/10 (非常に良い)

Anil

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property. Was in the area for work and stumbled on this wonderful property. The staff is extremely friendly and helpful. I would recommend this property if you are in the area.
2024 年 5 月に 1 泊滞在
Zaneからの返信 (投稿日 : 2024 年 5 月 18 日)
We're so glad you found our hotel to your liking! Thank you for your wonderful review.

10/10 (非常に良い)

Tyana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked being able to walk directly from the hotel to the beach. We were also able to see the Blue Angels fly by on Sunday evening.
2024 年 5 月に 3 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 16 日)
It sounds like you had a fantastic time! Walking straight from the hotel to the beach must have been so convenient, and catching the Blue Angels flying by sounds like a thrilling experience. It's those unexpected moments that often make a trip truly memorable. Thanks for sharing your review!

10/10 (非常に良い)

Victoria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful property and the proximity to the beach was just what we needed. The room was tastefully decorated, clean and the bed was comfortable. Staff treated us great and we hope to be back again! Thank you!
2024 年 5 月に 2 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for your glowing review! It's wonderful to hear that you found the property beautiful and enjoyed its proximity to the beach. A tastefully decorated room, cleanliness, and a comfortable bed can really make all the difference in ensuring a pleasant stay. It's fantastic that the staff treated you well too! We look forward to welcoming you back for another memorable experience in the future.

10/10 (非常に良い)

Annette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely Hotel right on the beach with friendly and helpful staff.
2024 年 4 月に 4 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and that our staff made your experience even more enjoyable. We strive to create a welcoming and accommodating atmosphere for all our guests, and it's fantastic to know that we succeeded in doing so during your visit. We hope to have the pleasure of welcoming you back again soon for another unforgettable beachside getaway!

10/10 (非常に良い)

Austin

良かった点 : 清潔度
2024 年 5 月に 2 泊滞在
Zaneからの返信 (投稿日 : 2024 年 5 月 18 日)
We're so glad you found our hotel to your liking! Thank you for your wonderful review.

10/10 (非常に良い)

Marjorie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved our room on the beach!
2024 年 3 月に 4 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 15 日)
We're thrilled to hear that you loved your beachfront room! There's something truly special about waking up to the sound of the waves and the sight of the ocean right outside your window. We're delighted that you enjoyed your stay and hope to welcome you back for more beachside relaxation in the future!

8/10 (良い)

Gregory

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I booked this hotel for my mother as a mom-get-away. The view was amazing! She had a corner room and was able to see the bay, pool, and beach. The room was clean and the hostess at the front desk were very helpful. The hotel is in walking distance from shops and restaurants. Our only concern was the restaurant. The attendant didn’t quite know what was included in the meal she purchased and she had to request the item. We would definitely stay there again.
2024 年 5 月に 2 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for choosing our hotel for your mother's much-deserved mom-getaway! We're delighted to hear that she enjoyed the breathtaking views from her corner room overlooking the bay, pool, and beach. It's wonderful to know that our front desk staff were helpful and ensured her stay was comfortable.We appreciate your feedback regarding the restaurant experience. Rest assured, we'll address this with our restaurant team to ensure that all staff are well-informed about the menu and inclusive items.We're glad to hear that despite this concern, you would still choose to stay with us again. We look forward to welcoming you both back for another memorable stay by the beach!

6/10 (普通)

Sharon

The hotel is nice, however I was traveling with my mother. The beds are about three feet off the ground. Which if you not tall makes getting in and out of the bed very difficult. Also in the shower they did not have and safety bars. The hotel is on the beach, they do not provide chairs or lounge chairs. You have to rent them for 18.00 an hour 53.00 for the day. The pool is very nice and the people at the tiki bar where great.
2024 年 5 月に 6 泊滞在
Faith からの返信 (投稿日 : 2024 年 5 月 14 日)
I'm sorry to hear about your experience at the hotel. It sounds like there were some aspects that fell short of expectations, particularly regarding accessibility and amenities. It's important for hotels to accommodate guests of all ages and abilities, and it seems like there were oversights in this regard, such as the height of the beds and the lack of safety bars in the shower.Additionally, the policy of charging for beach chairs and lounge chairs can be disappointing for guests, especially when considering that the hotel is located on the beach. It's understandable that this would be an inconvenience and an unexpected expense for travelers looking to relax by the water.On a positive note, it's great to hear that you enjoyed the pool and had a pleasant experience at the tiki bar. Friendly and attentive staff can truly enhance a guest's stay despite other shortcomings.Your feedback highlights areas where the hotel could improve to better meet the needs and expectations of its guests. Hopefully, they'll take this into consideration and make necessary adjustments for future visitors. Thank you for sharing your experience.

8/10 (良い)

Tammy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel has open land on each side, making for a private, uncrowded beach atmosphere. Pensacola has one of the prettiest beaches I've been to. The hotel room was very clean, and I felt safe. The desk staff and cleaning staff were very pleasant. Didn't like the fact that there were no apparent places to wash off when coming from the beach, therefore dragging unnecessary sand into the room. We were not a fan of the Tiki Bar. There was no menu or pricing posted for drinks, and the person running the bar was too busy talking to get their attention. The pool itself had a lot of bugs, etc as if the filter wasn't working properly. We did have occasion to visit the Salty Rose beach bar next door and were pleased as always. Kristen was super nice and the live entertainment had a great sound. Tried a local Pensacola lager which was fantastic!
2024 年 5 月に 2 泊滞在
Faith からの返信 (投稿日 : 2024 年 5 月 14 日)
It sounds like you had a mixed experience at the hotel, with some highlights and areas for improvement.The secluded beach atmosphere and the cleanliness of the hotel room are definitely positives, along with the friendly and helpful staff. However, the lack of facilities for washing off sand after coming from the beach is a valid concern, as it can lead to discomfort and extra cleaning in the room.Regarding the Tiki Bar, the absence of a menu or pricing can be frustrating for guests, and it's unfortunate that the service didn't meet expectations. Clear communication and efficient service are crucial for a positive guest experience.It's also disappointing to hear about the condition of the pool, with bugs and other debris indicating potential maintenance issues. Ensuring the proper functioning of facilities like the pool filter is essential for guest comfort and safety.On a brighter note, it's great that you found an alternative nearby at the Salty Rose beach bar, where you enjoyed friendly service, live entertainment, and delicious local drinks. Positive experiences like these can make a difference in overall guest satisfaction.Your feedback provides valuable insights for the hotel to address areas of concern and enhance the guest experience. Thank you for sharing your thoughts, and I hope your next stay exceeds your expectations.

8/10 (良い)

Kimberly、Easthampton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Staff for front desk and housekeeping was limited and i lost my debit card and asked if maintenance could maybe get it out of the coke machine but noone got back to me
2024 年 5 月に 10 泊滞在
Faith からの返信 (投稿日 : 2024 年 5 月 13 日)
We're sincerely sorry to hear about your experience during your recent stay at our resort. Your feedback is extremely important to us, and we apologize for any inconvenience caused by the limited availability of our front desk and housekeeping staff. Regarding your lost debit card, we regret that our team didn't promptly address your request to retrieve it from the coke machine. This falls short of the high standard of service we aim to provide. Rest assured, we're taking steps to ensure better communication and response times in situations like this in the future. We deeply appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Please feel free to reach out to us directly if there's anything further we can assist you with.

10/10 (非常に良い)

Rebecca

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is amazing! You feel like you are at a fancy resort. The pool area was beautiful with a Tiki bar, the ocean was a close walk, everything was perfect. This will be our new go to beach trip.
2024 年 5 月に 2 泊滞在
Faith からの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience at our resort. Creating a luxurious and relaxing atmosphere for our guests is always our top priority, and we're delighted that you enjoyed our beautiful pool area and convenient beach access. It's wonderful to know that we've earned your loyalty and that you plan to make us your new go-to destination for beach trips. We can't wait to welcome you back for another amazing stay! If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.

10/10 (非常に良い)

Terry

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Upgraded my room at no charge
2024 年 5 月に 1 泊滞在
Zaneからの返信 (投稿日 : 2024 年 5 月 12 日)
Your satisfaction is our top priority, and we're overjoyed to have met your expectations. Thank you!

10/10 (非常に良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful resort right on the beach.
2024 年 5 月に 3 泊滞在
Zaneからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for your kind words and for choosing to stay with us. We're thrilled you had a great time.

10/10 (非常に良い)

Larry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Zaneからの返信 (投稿日 : 2024 年 5 月 12 日)
Your feedback is incredibly rewarding to hear. Thank you for sharing your positive experience!

10/10 (非常に良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great vacation spot. The hotel was a resort. The food was great and the beach was beautiful. Everyone working at the hotel were very friendly and helpful.
2024 年 5 月に 1 泊滞在
Zaneからの返信 (投稿日 : 2024 年 5 月 12 日)
We're delighted to have been a part of your travel experience. Thank you for your review!

8/10 (良い)

Dena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Zaneからの返信 (投稿日 : 2024 年 5 月 12 日)
Your feedback is incredibly rewarding to hear. Thank you for sharing your positive experience!

8/10 (良い)

Eric

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would of liked to have a microwave in the rooms but other that the resort was great.
2024 年 5 月に 2 泊滞在
Zaneからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for your kind words and for choosing to stay with us. We're thrilled you had a great time.

10/10 (非常に良い)

Beth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The resort was beautiful and the staff was great ,Would definely stay there again
2024 年 5 月に 3 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 10 日)
Your kind words mean the world to us! It's fantastic to hear that you had such a fantastic time at our resort. We appreciate your feedback and can't wait to have the pleasure of hosting you again soon!

10/10 (非常に良い)

Lori

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything is great. The location is perfect. The only thing I would say is if the food is average but everything else is wonderful.
2024 年 5 月に 1 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded some of your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

10/10 (非常に良い)

TAWANNA、Lehigh Acres

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful spacious room with gorgeous views.
2024 年 4 月に 2 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.

10/10 (非常に良い)

ACruz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 5 月に 1 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.

8/10 (良い)

Frederique

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bel hôtel en bord de mer et à deux pas du petit centre de Pensacola beach qui est animé le soir, petit soucis de propreté au bord de la piscine.
2024 年 5 月に 1 泊滞在
Zaneからの返信 (投稿日 : 2024 年 5 月 8 日)
Merci pour vos aimables paroles, nous espérons vous voir à l'avenir !

10/10 (非常に良い)

Moriah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay!!
2024 年 5 月に 1 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.

10/10 (非常に良い)

Annie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property. Super clean. Great staff. Restaurants were great too
2024 年 5 月に 2 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 7 日)
Your satisfaction is our top priority, and we're overjoyed to have met your expectations. Thank you!

4/10 (不満)

Neha

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Zaneからの返信 (投稿日 : 2024 年 5 月 8 日)
We're truly sorry to hear about your experience, and we appreciate your feedback. Please allow us another chance to make things right. We'd love to welcome you back for a much-improved stay

10/10 (非常に良い)

Wretha

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The room and service was amazing! Top Knotch!! Book the room, you won’t regret it!
2024 年 5 月に 1 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

10/10 (非常に良い)

lacausta

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a great experience
2024 年 5 月に 1 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

10/10 (非常に良い)

Elmer、Westborough

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing !! The staff, the amenities, and the cleanliness. Parking without paying really surprised us. Of course we will be back !
2024 年 5 月に 1 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 4 日)
Wow! Thank you so much for your amazing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service, top-notch amenities, and maintaining a clean environment are priorities for us, and we're delighted that you found them to your satisfaction.We're also glad to hear that our complimentary parking option was a pleasant surprise for you. It's always our aim to provide added value and convenience for our guests whenever possible.We can't wait to welcome you back for another wonderful stay with us!

10/10 (非常に良い)

Christopher

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place
2024 年 4 月に 3 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for your brief but positive review! We're glad to hear that you found our resort to be a nice place. Your satisfaction is important to us, and we hope that you had a pleasant and enjoyable experience during your stay.We look forward to the opportunity to welcome you back in the future for another enjoyable visit.

6/10 (普通)

James

家族旅行
良かった点 : スタッフとサービス、設備とサービス
No water for 8 hours. Fire alarm at 5 am. Had to evacuate for false alarm. No hot water for several hours. We were told to contact Expedia for compensation. Very nice place but maintenance issues impacted guests 3 of 4 days.
2024 年 4 月に 4 泊滞在
Faithからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for sharing your recent experience with us. We deeply apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences.We are truly sorry for the interruption in water and hot water supply, as well as the unexpected fire alarm incident. Please be assured that we take the safety and comfort of our guests very seriously, and we are actively addressing the maintenance issues to prevent any recurrence in the future.Regarding compensation, we have taken steps to rectify the situation with Expedia, and we hope you find their resolution satisfactory. We understand the frustration these incidents may have caused and appreciate your patience and understanding.We sincerely hope you will give us another opportunity to exceed your expectations on your next visit.Warm regards,