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ノース レイクス ホテル アンド スパの口コミ

4 out of 5
ノース レイクス ホテル アンド スパ
Ullswater Road, Penrith, England

口コミ

8.6

非常に良い

評価 10 - 750 件の口コミ中 386 件が非常に良い" "
評価 8 - 750 件の口コミ中 254 件が良い" "
評価 6 - 750 件の口コミ中 67 件が普通" "
評価 4 - 750 件の口コミ中 28 件が不満" "
評価 2 - 750 件の口コミ中 15 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

9.0/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

tetsuya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thank you.
We could stay very confortable. The pool is big , breakfast was excellent!

10/10 (非常に良い)

Chris

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff and hotel were fantastic
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Trudy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were especially amazing and helped us with many questions. We loved the facilities and the location. It was very walkable to the train station and into Penrith. The restaurant has a great menu and good selection of wines.
2024 年 5 月に 3 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear TrudyThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Service Manager.

10/10 (非常に良い)

Vickie

カップルで旅行
North Lakes Hotel & Spa is a beautiful facility with lush green gardens. Who would have thought I’d be wishing for an air conditioned room in May! The rotating fan did help a little but my room still felt humid and stuffy. Also the toilets appear to have been upgraded but holding the button in to flush is difficult. Overall NLH&S is a beautiful facility with great service and friendly welcoming staff. I would definitely stay again but during cooler weather.
2024 年 5 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Vickie,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Service Manager.

8/10 (良い)

Angela

カップルで旅行
Cold/filtered water and milk dispensing machines in the landings
2024 年 5 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Angela,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsNorth Lakes Hotel

8/10 (良い)

Graeme

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Graeme,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Service Manager.

6/10 (普通)

Paul

カップルで旅行
良かった点 : 清潔度、設備とサービス
Didn’t realise spa not included. Bar closes way too early, 11pm on a Saturday night when bar was full, seemed odd. Good food.
2024 年 4 月に 2 泊滞在
Chris Rowe - Head of Guest Experienceからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Paul,Thank you for taking the time to provide feedback on your stay. I do hope that you had an enjoyable time.Access to the spa is chargeable, however should you wish to discuss this further, please do get in touch.I am delighted you enjoyed the food, and hope we can welcome you back in the future.Kind RegardsChris

10/10 (非常に良い)

Vanisha

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic Hotel and facilities, we spent a night here in Oct 23 and the children were looked after just as well as the adults. Excellent food in the restaurant and friendly staff.
2023 年 10 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Vanisha,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

8/10 (良い)

John

カップルで旅行
Exerlent staff
2024 年 4 月に 2 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Hi John,Thanks for the review, glad you had a great stay with us and out staff offered you a great service, look forward to visiting us again soon.RegardsAndrewGuest Services Manager.

10/10 (非常に良い)

Preeti

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful and cosy hotel. We stayed here for one night on our way to Inverness. We checked in during the Easter break. Kids were welcomed with Cookies. They were yummy. Spa access seemed good. Didn’t have time to try it. My daughter went for a swim. Kids had their own kit. Slippers robe, books colour pencils. Very nice touch. We had dinner in the hotel. Very tasty and fresh produce. Only complaint being they forgot about our order. My husband had to go and enquire and then it all came out in a sec all at once. Had gone a bit cold by then. Would recommend to book dinner earlier. We had to sit in a corner. Looked like a naughty corner. The good food might have compensated for it.
2024 年 3 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Preeti,Thank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused during your dinner service.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager.

2/10 (非常に不満)

Lauren

2024 年 3 月に 1 泊滞在

8/10 (良い)

Philip

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fabulous staff! Every interaction was good - excellent. Would recommend. Only downside some of the carpets have seen better days.
2024 年 3 月に 1 泊滞在

6/10 (普通)

Marie

カップルで旅行
Property was very clean. Didn’t expect hotel to be close to housing estate. But that’s just my opinion. The shower in the room was awful. Hardly any power.
2024 年 3 月に 1 泊滞在
Chris Rowe - Head of Guest Experienceからの返信 (投稿日 : 2024 年 3 月 20 日)
Hi Marie,Thank you for taking the time to provide feedback on your recent stay with us.I will share your comments with the team, and hope that we may one day welcome you back.Kind RegardsChris

8/10 (良い)

Jason

良かった点 : 清潔度
Limited dinning
2024 年 3 月に 2 泊滞在
Chris Rowe - Head of Guest Experienceからの返信 (投稿日 : 2024 年 3 月 20 日)
Hi Jason,Thank you for your feedback regarding your recent stay with us, I hope that it was an enjoyable one and that we will see you again soon.Kind RegardsChris

10/10 (非常に良い)

Terrie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely place to stay, would definitely go back.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Janine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Lewis

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Lewis,Thank you for your rating, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

10/10 (非常に良い)

laura

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely nights stay
The rooms were lush and the size of the bed was amazing. The food in the restaurant was amazing, one of the best meals we have had in a long time. The only comment i would make was that even though the spa was lovely, it was a bit busy for the size of it.
2024 年 2 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Laura,Thank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused in the Spa.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager.

8/10 (良い)

Janet

良かった点 : 施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Janet,Thank you for your rating of our hotel, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

10/10 (非常に良い)

Sam

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Chris Rowe - Head of Guest Experienceからの返信 (投稿日 : 2024 年 2 月 6 日)
Hi Sam,Thanks for the great review! We hope to see you again soon.Kind RegardsChris

10/10 (非常に良い)

Andrew

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear AndrewThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Post Xmas break
Excellent location for visiting different areas of Lake District.Pool and spa very good and breakfast excellent. Was pleasantly surprised to find that fresh water and milk was available in corridor close to room .Did not dine at hotel so cannot comment on this. Initially we were given room with strong paint fumes but they changed as soon as we highlighted this and we actually got upgraded.Would not hesitate to stay again.
2024 年 1 月に 3 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Craig,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Daniel,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 (非常に良い)

Patricia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked in for one night and had phoned the week before to request a twin room and add the spa on to our booking. Initially given a double but Grace on reception changed it immediately and gave us complimentary spa access as the systems were down. Used the bar to eat and the kitchen were very accommodating to our dietary requirements. Comfortable, uniquely decorated rooms with some lovely features- I particularly liked the milk machines on each floor and the lovely little touches in each room. Robes and slippers provided and usb charging points next to the beds.
2024 年 1 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Patricia,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasant stay
Stayed here about 4 years ago and it was nice then but without doubt they have raised the level. The interiors look stylish but comfortable and there are lots of thoughtful touches in the rooms.
2024 年 1 月に 2 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear JasonThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 (非常に良い)

Ross

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic hotel. Lovely size room, all incredibly clean and lovely cosy feel to the place.
2023 年 11 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2023 年 12 月 17 日)
Dear Ross,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

4/10 (不満)

Martin

2023 年 12 月に 1 泊滞在

8/10 (良い)

Nicky

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Decent
The hotel overall is quite good. The bar service is far too slow. Pillows are really uncomfortable in my view. Shower very good. Meal decent, but expensive, as is the drinks.
2023 年 12 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear NickyThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager.

4/10 (不満)

Roxanne

2023 年 11 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2023 年 12 月 26 日)
Dear Roxanne,I am sorry to see that your recent stay with us wasn’t the most positive one.Whilst I wish you had a better experience; we will continue and strive to improve to ensure we deliver exceptional service for all future guests. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsAndrewGuest Services Manager.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Love this hotel.
2nd time we have stayed and will definitely be back. Everything was perfect, can't fault it.
2023 年 11 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Traveler,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

8/10 (良い)

Linda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All in all it was a very relaxing and enjoyable stay. We would certainly stay again.
2023 年 11 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Linda,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 (非常に良い)

Maureen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a lovely hotel and the facilities were excellent. The room very clean modern and well kept with housekeeping every day ( we stayed for 3 day break). Breakfast was also excellent with a wide variety of cooked and continental options, very tasty. Getting onto and off from M6 north/southbound was a breeze as just off motorway but where thr hotel olaced is very quiet snd you cannot hear traffic. We were on 3rd floor. Also the travel to and from local sightseeing places really easy to navigate. Prices were good for this time of year so happy. Only wee comment I would make is that we dined in the hotel restaurant thecfirst night. Felt that it was a little pricey and limited menu, but what we did have (the fish) was lovely.
2023 年 11 月に 3 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Maureen,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

10/10 (非常に良い)

Deborah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel. Real hidden gem. Loved the refillable water and milk replacing plastic bottles
2023 年 11 月に 5 泊滞在

6/10 (普通)

Yvonne

2023 年 11 月に 1 泊滞在

8/10 (良い)

Peter

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable stay close to the Lakes
Very comfortable second stay for business at this hotel. The hotel is always busy with people using the spa and sport facilities, and also users of the bar and restaurant, which demonstrate its popularity. Comfortable rooms with all facilities. My only problem this time was a shower that wouldn't stay turned on. The breakfast, if not included, seems quite expensive but is very nice and the staff providing at table service are fantastic. A great place to stay while breaking from a longer journey or before exploring the Lake District.
2023 年 11 月に 5 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear PeterThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

8/10 (良い)

Peter

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay near Lake District
Excellent stay at the North Lakes hotel, which was very well situated for where I was working. The hotel was tidy and equipped with all the expected conveniences. Breakfast was excellent and very personal service. My two disappointments were poor wireless coverage in my room and the TV would misbehave, but these were minor inconveniences.
2023 年 10 月に 4 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear PeterThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager

8/10 (良い)

Angela

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在

8/10 (良い)

nigel

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Edward

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed our stay
2023 年 10 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2023 年 11 月 1 日)
Dear Edward,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 (非常に良い)

Janice

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The service from the staff was outstanding everyone was so friendly and helpful. Our room was clean, comfortable lovely bed. Loved the little milk bottles and the fresh milk machine. Dinner and breakfast options were very good and the food fantastic. We shall be back.
2023 年 10 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2023 年 10 月 14 日)
Dear JaniceThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 (非常に良い)

Sonia

2023 年 10 月に 1 泊滞在

8/10 (良い)

MAE

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We liked our hotel room & the facilities,especially the pool & spa pool/jacuzzi, which we utilised! However, unfortunately there was only 1 jacuzzi & one main swimming pool, and so jacuzzi got busy at certain times in the morning etc. Breakfast was okay; eggs were served warm/ cold & not hot etc. also apparently we had to book when it really wasn’t busy, so almost didn’t make any sense because it was like where is everyone?! We were told had to book…
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Dom

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were very friendly and helpful and the decor was lovely The pillows in the room were very soft however and a bit uncomfortable
2023 年 9 月に 2 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2023 年 10 月 1 日)
Dear DomThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager

8/10 (良い)

Samantha

2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

mor

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
Very nice spa hotel, with pool And sauna and jacuzzi , but the room wasn’t very clean, and there was food left in the fridge from the previous guest. Also the restaurant is pricey unjustly for my opinion
2023 年 8 月に 1 泊滞在
Andrew Guest Service Managerからの返信 (投稿日 : 2023 年 9 月 9 日)
Dear MorThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused by the condition of the room.I am pleased to hear in general you enjoyed your stay and made good use of our Spa facilities however I will share your comments with my team especially our housekeeping department to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager

10/10 (非常に良い)

Tracy

2023 年 9 月に 1 泊滞在
Chris - Head of Guest Experienceからの返信 (投稿日 : 2023 年 9 月 9 日)
Hi Tracy,Many Thanks for the great rating following your stay with us. We hope to see you again soon.Kind RegardsChrisHead of Guest Experience

8/10 (良い)

Miss E

2023 年 8 月に 1 泊滞在
Chris - Head of Guest Experienceからの返信 (投稿日 : 2023 年 9 月 3 日)
Hi Miss E,Thank you for the rating, we hope you enjoyed your stay.Kind RegardsChris

6/10 (普通)

Fraser

良かった点 : スタッフとサービス
2023 年 8 月に 1 泊滞在
Chris - Head of Guest Experienceからの返信 (投稿日 : 2023 年 9 月 3 日)
Hi Fraser,Thank you for your review.Kind RegardsChris

8/10 (良い)

mignon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Restaurant was very nice.
2023 年 8 月に 1 泊滞在
Chris - Head of Guest Experienceからの返信 (投稿日 : 2023 年 9 月 3 日)
Hi Mignon,Thank you for your review and comments on the restaurant. I am pleased you had an enjoyable experience.We hope to welcome you back soon.Kind RegardsChris

8/10 (良い)

George

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loveky but will eat elsewhere
Lovey hotel, great facilities however the menu is very limited and judging for what was being served, overly expensive. To add to this both meals apart from chips, were cold.
2023 年 8 月に 1 泊滞在
Chris - Head of Guest Experienceからの返信 (投稿日 : 2023 年 9 月 3 日)
Hi George,Thank you for your feedback, I am pleased that your stay was enjoyable on the whole.I will share your comments with the team, and hope to see you again soon.Kind RegardsChris