Pen-y-Pass

Booked two rooms for my daughter’s graduation-but unfortunately it was not a pleasant experience for the entire family. Firstly only one lift in the hotel was working I spent more time waiting for the lift or climbing the stairs to the 9th floor then I did in the hotel room Secondly the AC in my daughters room was not working- it was only fixed on the second day Thirdly the so called secure car park is located a few minutes away from the hotel and it is not guaranteed and as the lady at the reception told me it might be full - so on checking it was full - so in the end I had to pay for a few hours in a separate car park and it was only later on in the evening I found a space in the car park and obviously we didn’t move the car for the two nights in case we lost the space - but guess what the hotel still took the money for the full 48 hours even though I paid for private parking for a few hours and was also using uber since I was afraid of losing my parking space So overall a very unpleasant experience at the hotel -please in future ensure all your guests are given the correct information and do not end up with sore knees climbing up and down the stairs If I had known all these issues with the hotel prior to going I would have immediately cancelled

What a lovely stay at HomeHotels! Room was a good size, very clean and Lyndsay was so helpful from the get-go. Will stay again if we're going to a concert at Anfield. Appreciated the muffins too!