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"Elevator and carpet in the halls are filthy. Room thermostat didn’t work. Not what it appears to be online."

"Clean, great breakfast, hotel has character!"

"Check in was a bit disorganised, I'd written to ask for a twin room as it wasn't clear if it was possible on the booking and no one had responded ( although they did after I'd checked in) when I checked in I was told no problem, but the room wasn't ready. When we went back there wasn't a twin ro available and we had to down grade to a black room with no windows to get one, but didn't get a discount. You can use only use the pool area to wait if they aren't full with bookings, we went upstairs for dinner and told we couldn't stay for dinner as they were full. I just think once you book, they should send you a request list to book everythhig so you know. "

"well located very grand hotel great breakfast and close to everything highly recommended"

"Brilliant stay at a lovely hotel with our toddler who found the hotel magical. The hotel is brilliant and while more expensive compared to other hotels, well worth it. The staff were great and amenities superb. If I had to give some constructive feedback it would be to review the eggs at breakfast - powdered eggs are just not pleasant and for the price I would expect proper eggs. Rest of breakfast was great though! "

"Great centrak location for many bars & dining - easy access to both football Stadia & the theme park. Relaxing Spa & good breakfast"

"Excellent complimentary breakfast"

"The hotel was clean. The room was really nice. The primary reason for the reduced ratings was the inflexibility of the staff with the check-in time. When I called to see if it was possible to check-in early, I was advised that I could do so if I was willing to pay an additional $200 Swedish dollars. I therefore rode around on the tram for 2 hours and then waited in the hotel lobby for 30 minutes until the 4:00 p.m. check in time. It is very inconvenient for international travelers to wait until 4:00 p.m. when it was evident that rooms were available earlier for an additional fee."

"We can for the spa for Mother’s Day, which was amazing. Arrived very early and the checked us in to the room straight away."