4/10 (不満)
Susan R.
2025 年 7 月 1 日
気になった点 : 清潔度
Wedding weekend
Although the location was very good for us we ran into many issues at upon entering and during our stay at this property. When we arrived the place was 110 degrees inside. And the heat was on 88. We were unable to use the upstairs bedroom and bathroom due to the extreme heat. There were also dead bugs and spider webs throughout the property. Me and my daughter had to clean the bathrooms. It was obvious no one had prepared for our arrival. It was dangerously hot for us to stay let alone get ready for black tie events for our family gatherings. We needed to use other places to get ready for the first two days. We requested an ac unit which should have been installed prior to our arrival given the forecast. The I it was not installed until late afternoon the second day and was not able to fill our place down until day 3 of our stay. I have never experienced such a terrible stay and lack on the owner and management place if any and I have rented many places. I requested a refund and was given a very small and insulting amount given the experience and how much we paid for our stay. My daughter traveled across the country and spent lots of money to get to PC and me from Denver. I will never stay at one of this owners places again. Even after corresponding to the small refund he has ghosted me as if we didn’t even matter. I was very fair in asking for a two day refund and some of the service fee given the place was dirty upon our arrival and too hot to safely be there.
Susan R.
2025 年 6 月に 3 泊滞在