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ゴルデナー ヒーシュ オーベルジュ リゾーツ コレクションの口コミ

4.5 out of 5
ゴルデナー ヒーシュ オーベルジュ リゾーツ コレクション
7570 Royal St, Park City, UT

口コミ

9.2

とても素晴らしい

評価 10 - 52 件の口コミ中 40 件が非常に良い" "
評価 8 - 52 件の口コミ中 7 件が良い" "
評価 6 - 52 件の口コミ中 3 件が普通" "
評価 4 - 52 件の口コミ中 0 件が不満" "
評価 2 - 52 件の口コミ中 2 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Kathryn、san francisco

2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
5 Star - Top Notch Resort
Truly 5 star experience from start to finish. Goldener Hirsch staff goes above and beyond to serve all your needs. Apres ski cocktails and food were amazing. Ski Butler services and lockers are truly easy to use, reliable and friendly. Shuttle services to town and pick up back to hotel are always on time. Text messaging with hotel for all your needs are constant and consistent. By far one of the best resorts we have stayed with.
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Erin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Haley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great property with exceptional staff and hospitality
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Haley

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Thomas

2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Aimee、Mckinney

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing property. Stay in a residence if you can. Like a home away from home.
2023 年 11 月に 4 泊滞在

10/10 (非常に良い)

Cameron

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Details in room: Needs new shower head as corroded, pillow was too high, don’t love coffee pods prefer drip with napkins Otherwise loved everything
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

Stephen

2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Suzanne

2023 年 6 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 7 月 14 日)
Dear Suzanne, Thank you for taking the time to share your rating. We are glad you enjoyed your stay and look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 (非常に良い)

David G

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
this might be the best service you could ever find in a hotel . Staff is very friendly and helpful and some learned my name the first day. They responded to room service calls usually within 5 minutes...always with a smile and great attitude! Outstanding food in the restaurant as well Cant wait to return!
2023 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear David,Thank you for taking the time to leave this fantastic review. We are committed to providing impeccable service for all of our guests and are happy you were pleased. Our in-room dining staff and chefs will be glad to know that they were a part of making yours an enjoyable visit. We look forward to welcoming you back soon.Warm regards,Ekrem Tercanoglu, General Manager

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed at the Hirsch for late Spring ski trip so pretty quiet time for the Deer Valley area. Room was clean and quite nice (old building) and staff was extremely nice - kind of think they were a little bored…. Super handy to Silver Lake lodge and lifts there. Rental shops and a small handful of stores (Coles, Christy’s, DV store) have what you need. Pool area was very cool, but small hot tub I imagine could get crowded in busier times
2023 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Craig,We are happy to hear you enjoyed your time with us at Goldener Hirsch, staying just steps from the slopes, in Silver Lake Village. Our staff will be glad to know that they were a part of making yours an enjoyable visit. We hope to welcome you back soon.Warm regards,Ekrem Tercanoglu, General Manager

8/10 (良い)

Stefan

2023 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Stefan,Thank you for taking the time to share your review. We are glad you enjoyed your stay and look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

6/10 (普通)

Kim

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Property is in an excellent location for ski-in-ski-out but the service was lacking and “activities” receive a D. Went to pool on rooftop after a day of skiing, no clean towels anywhere. Stacks of dirty towels all over the pool and jacuzzi area, sauna, etc. all guest kept asking for towels to any available hotel employee. Finally I had to go find housekeeping closet to find our own towels. No cups next to the empty water vessel. Serve s’mores at 5PM by pool, but ran out at 5:05PM and 3/4 of guests never received one. But waited for 40 minutest for them to restock, but they never came. Charge $50 for resort fee, but basically had no value. Room was big and spacious, but no extra blankets, sheets or pillows for couch bed. Hotel is beautiful, but there are many in the area. Will not stay here again.
2023 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Kim,Thank you for taking the time to leave a review. I am sorry to hear that the amenities during your stay did not meet your expectations. Our desire is to always exceed guest expectations and we regret that we did not have the opportunity to achieve this with your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future.Warm regards,Ekrem Tercanoglu, General Manager

8/10 (良い)

John、Atlanta

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent location and wonderful views. Convenient for "ski in/ski out" and access to Silver Lake area for shopping. Hotel was super clean despite record snow fall and a few ceiling leaks. Staff was generally nice...we did have an issue with an odor in our suite coming from another but the service staff was able to quickly manage it. Overall great experience and stay and would love to stay again...the rooftop pool/hot tub were a huge plus after a day on the slopes!
2023 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear John,We are thrilled to hear you enjoyed your time with us at Goldener Hirsch and staying just steps from Deer Valley ski lifts. We are glad you enjoyed the rooftop pool and hot tub. We hope to welcome you back soon.Warm regards,Ekrem Tercanoglu, General Manager

10/10 (非常に良い)

Larry、lutherville

2023 年 2 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Thank you Larry for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 (非常に良い)

Eric

2023 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Thank you Eric for your rating. We truly appreciate it and look forward to welcoming you back.

8/10 (良い)

Michael

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
The hotel is beautiful but the TV service was out for 3 of the days and with very little to do around the area without traveling to town that was a little frustrating. It’s very convenient to the slopes and the on mountain ski storage was great. The staff was very nice especially the ski locker folks and ski butlers.
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Michael,Thank you for taking the time to leave a review. I am glad you enjoyed staying just steps from the Deer Valley slopes. Our ski butlers will be glad to hear they were a part of making yours an enjoyable visit. I am sorry to hear that the TV service was out during your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future.Warm regards,Ekrem Tercanoglu, General Manager

10/10 (非常に良い)

Kelly

良かった点 : 清潔度、スタッフとサービス、設備とサービス

10/10 (非常に良い)

Vanessa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property in the heart of Silver Lake deer Valley a few feet to the ski lift absolutely stunning.
2022 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Vanessa,Thank you for your kind words. We are so happy you came to stay with us, and we look forward to welcoming you back the next time you visit Deer Valley.Warm regards,Ekrem Tercanoglu General Manager

10/10 (非常に良い)

Jean-Seok

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Thank you Jean-Seok for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 (非常に良い)

Thomas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A little slice of heaven.
Learned about the hotel after watching "Falling For Christmas". Luxury stay, amazing staff always eager to go above and beyond, and amazing scenery.
2022 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Thomas,Thank you for your kind words. We are so happy you came to stay with us, and we look forward to welcoming you back to Goldener Hirsch the next time you visit Deer Valley.Warm regards,Ekrem Tercanoglu General Manager

10/10 (非常に良い)

Tierney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic property. Beautiful hotel with excellent food.
2022 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Tierney,Thank you for your kind words. We are so happy you came to stay with us, and we look forward to welcoming you back to Goldener Hirsch the next time you visit Deer Valley.Warm regards,Ekrem Tercanoglu General Manager

6/10 (普通)

Dina

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Beautiful interior. 10 employees to 1 guest, and 1 of them will speak good enough English to understand what you need. Rooms are set to AC during winter. The hotel is a maze without signs, not intuitive.
2022 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Dina,Thank you for taking the time to leave a review. I am sorry to hear that the service during your stay at our hotel did not meet your expectations. Our desire is to always exceed guest expectations, and we regret that we did not have the opportunity to achieve this with your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future. Warm regards, Ekrem Tercanoglu,General Manager

10/10 (非常に良い)

Salvador

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The place was very clean and the people there made our stay! Thank you for an awesome experience!!
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Salvador,Thank you very much for taking the time to share your fantastic comments. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu

10/10 (非常に良い)

Joel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Thank you Joel for your rating. We truly appreciate it and look forward to welcoming you back.

2/10 (非常に不満)

Amanda

カップルで旅行
良かった点 : 施設のコンディションと設備
2022 年 8 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Amanda,I am sorry to hear that your stay at our hotel did not meet your expectations. Our desire is to always exceed guest expectations, and we regret that we did not achieve this with your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future.Warm regards,Ekrem Tercanoglu,General Manager

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
First class property with 2 themes
Fantastic property that is new, clean, has 5 star service with very attentive guests that knew my name when I came thru the lobby. Austrian restaurant on the “INN” site is fantastic. The rooms on the Austrian/Swiss style Inn side is amazing. Feels like Switzerland. Great location of hotel right next to ski lifts.
2022 年 8 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Thank you very much for taking the time to share your fantastic comments. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 (非常に良い)

Paul、Park Ridge

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing but 5-stars for this place. Great facility, staff and service.
2022 年 8 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Paul,Thank you very much for taking the time to share your fantastic comments. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

8/10 (良い)

Greg

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A nice, relaxing and pleasant visit.
2022 年 8 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Greg,Thank you very much for taking the time to share your fantastic comments. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 (非常に良い)

Bette、Austin

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very courteous and attentive - room was immaculate.
2022 年 8 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Bette,Thank you very much for taking the time to share your kind words. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

8/10 (良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked the Swiss atmosphere. The Swiss inspired restaurant with cheese fondue hit the spit on a cool summer night. There are a few things I would recommend changing: a) the bedside clock is way too bright at night b) the air conditioner is noisy c) the bedding is more year round and should be lightened for summertime
2022 年 7 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear David,We are thrilled to hear you enjoyed your time with us at Goldener Hirsch and that you enjoyed our Austrian-inspired restaurant. Thank you for your comments. We hope to welcome you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 (非常に良い)

Randi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Couples ski trip, dream hotel!
Ski trip, Beautiful hotel, service beyond compare!! Loved everything about it!
2022 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Randi,Thank you very much for taking the time to share your kind words. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 (非常に良い)

Shahin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff and managers were amiable and accommodating to our needs without trying to make it an occasion for charging us more. We highly recommend this place for your future visit to Deer Valley Resort.
2022 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Shahin,Thank you very much for taking the time to share your kind words. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 (非常に良い)

Kathryn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful boutique hotel! Staff is attentive, facilities are well maintained.
2022 年 3 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Kathryn,Thank you very much for taking the time to share your kind words. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

6/10 (普通)

OYA

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Hotel and amenities are terrific but service quality is almost "terrible" or "non existent". It felt as if the hotel was being managed by a couple of teens with no hospitality management training or experience.
2022 年 3 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Oya,I am sorry to hear that your stay at our hotel did not meet your expectations. Our desire is to always exceed guest expectations, and we regret that we did not achieve this with your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future. Warm regards, Ekrem Tercanoglu,General Manager

10/10 (非常に良い)

Joseph Jean-Seok

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Thank you Joseph for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 (非常に良い)

Edward

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Best experience we ever had in Deer Valley, the location is so convenient, just one minute from sterling express lift chair, the staff and service is world class!
2022 年 2 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Edward,Thank you very much for taking the time to share your kind words. We are glad you enjoyed your stay, just steps from the Sterling Express lift at Deer Valley, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 (非常に良い)

Juan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property. I stayed at the newer wing. Rooms are outstanding. The lounge area is very inviting. Service top. Location perfect next to slopes. Valet service for skis very useful. Restaurant in the Inn top quality. Great bar as well. Overall one of the top 3 properties I have stayed in Deer Valley.
2022 年 1 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This was a great place
2022 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Thank you for your rating. We truly appreciate it and look forward to welcoming you back.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 1 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Thank you for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 (非常に良い)

Philip

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It would be nice to have some lower-cost dining options. We ended up going across the street to Chateaux for dinner several times.
2022 年 1 月に 4 泊滞在

10/10 (非常に良い)

Eric

2022 年 1 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Thank you Eric for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 (非常に良い)

Marites

2021 年 12 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Thank you Marites for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 (非常に良い)

shujat

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent property and excellent location
2021 年 12 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Thank you Shujat for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 (非常に良い)

min

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nice room
2021 年 12 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Thank you for your review. We truly appreciate it and look forward to welcoming you back.

10/10 (非常に良い)

Terance

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 25 日)
Thank you Terance for your rating. We truly appreciate it and look forward to welcoming you back.

2/10 (非常に不満)

Alan

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
W Verbier it ain’t!
Totally unstaffed and ignorant of basic hotel protocol. Can’t believe they taut themselves as luxury hotel. Auberge properties are famous for first class operations and they have their work cut out for them with this management. Food service is bad news and if COVID is a concern no one there has masks or is concerned. Got Covid 3 days after leaving!!
2021 年 12 月に 2 泊滞在

10/10 (非常に良い)

George

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spotless and great design. Very friendly staff. Highly recommended.
2021 年 12 月に 1 泊滞在