4/10 (不満)
Mary Kathleen S.
2024 年 6 月 3 日
Lack of regard and understanding
I am not one to write a negative review….even if there was an issue that just bothered me a lot. However, what I experienced at Olivier’s place and directly with him was unacceptable. The first night we arrived, we were charged an extra 40 euros for being 6 minutes late to the 9 pm checkin time. No grace was given and he refused to listen to what actually happened. After that, we slept and woke up red bite marks on our bodies… bite marks that match those to bed bug bites. When told about this, while I have at least 8 bite marks on my face, he blamed it on a food allergy. It is highly unlikely that myself and my friend would both have the same reaction when we ate different foods and have no food allergies. Olivier was not in the least sympathetic or supportive. Rather, he turned the issues around on my friend and I as if we did it on purpose. He got very assertive with me with his tone and his refusal to listen to the facts. He really did not care if we were okay or if there was anything he could do to help. It was all about him and how he has all these VRBOs and this doesn't happen. Well, after having a Telehealth meeting with my doctor, I was told that it does happen and did happen. I pray that those who book with him, never have to experience what we experienced. He absolutely depleted our energy with his lack of regard for our needs and devalued such an incredible city that we would have love to have experienced more of.
Mary Kathleen S.
2024 年 6 月に 2 泊滞在