We decided to book this property based on the location and good reviews. However, our experience has been nothing like most of the other “great” reviews. When we arrived for check in, we received NO information about the process and spent 2.5 hours just trying to get someone on the phone to give us more information. After we FINALLY communicated with someone over the phone, they explained that we had to drive across the road to a lock box (this was not mentioned previously). After we arrived at the location to get our key, the code they were giving us did not work. The lady we were speaking to had to give us a special code to FINALLY get in our unit (3 hours later). We booked our stay for one night, so we spent half of our time just trying to get into the place. Not to mention, 7 out of 1 Vecasa agents we spoke to were very RUDE! After all of this chaos was solved, we were told that they manager would be in contact with us immediately. 24 hours later, and we have heard nothing from the manager. Needless to say, we do not plan on booking our vacation here again.
Side note : the location is wonderful and the unit is nice, but the bad definitely outweighed the good for us.