2/10 (非常に不満)
Ayesha
2018 年 10 月 3 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
DO NOT STAY HERE.
I don't know how this place has good reviews. We arrived at this place in high hopes after seeing the photos online and seeing positive reviews and with details like premium bedding. However, once we got there, it was all downhill. We were greeted by some person who let us in, opened the room for us and left before we could get settled and there was no one else in the place at all. Where do I start... The room was filthy with stains on the curtains and the bed. The "premium linens" were threadbare and the bed was old and lumpy. The bathroom's tub was dingy and moldy with hair in the shower curtain and in the drain. The showerhead was old and covered with calcium deposits. The toilet looked dirty with fecal matter stuck to the insides. And to top it off, there was no toilet paper. Overall the room was dingy with cheap plastic decor that looked like it came from a Dollar Store. The wifi didn't work in the room. We stayed one night since it was too late to get another hotel, but left the very next day. We spoke to Roberta, the owner, who said she would refund our money for the next two days of our stay. I was traveling with my 70 year old mother and she could not stay in such a place. Well, Roberta DID NOT refund our money and continues to tell different lies to both Hotels.com and to me about why she can't refund the money. So not only are we out money from two nights of not staying at this B&B, but we have the lovely memory of someone else's fecal matter in our minds.
Ayesha
2018 年 9 月に 3 泊滞在