Otago Vacations & Trips from ￥364,587

Wasn’t my best experience this time. No furniture that made it easy to continue work or even have a meal there which I found odd. Booked a mountain view room which I did not receive. I would reconsider if I would go back again. The staff were friendly and the room was clean and tidy.

After staying in multiple properties across the South Island of New Zealand, including multiple hotel stays in Queenstown, this place is most definitely not a 5-star worthy hotel, 3 stars at best. The staff was extremely accommodating, polite, and we were always met with a smile on the face. With that being said, the place is an essentially a refurbished ‘boutique’ apartment (literally, though). The jacuzzi tub (at least in the Master Suite I was in) was lukewarm on arrival, smelled very stagnant, and there were particles floating around (mind you, I messaged the staff my planned ETA and would assume at $800+ USD/nt, at least the jacuzzi would be working…nonetheless). Notified staff, and let them know the fountain function did not work and the jet feature was working at maybe 20% and ONE SIDED only…was told this is “normal” of “all the jacuzzis”…so, don’t let the pictures fool you! It was a good stay, but not worth the money. I’d recommend the QT Hotel (similar price range, or cheaper), or the Rosewood (where true 5-star luxury is DEFINED).

Staff was too cooperative. Nice place to stay.

Friendly staff and a great central location if you want to be in the heart of Queenstown and enjoy the nightlife. However, if you’re visiting for the famous lake and mountain views, I would suggest looking elsewhere, as many rooms overlook nearby buildings and parking areas. The biggest disappointment was the breakfast. Despite being advertised as a buffet, the selection was very limited and not what you would expect from a five-star hotel. It became even more restricted during our stay, with some hot buffet items removed and replaced by a menu where guests could choose only one dish. The room was comfortable overall, but the mattress was poor quality and felt uneven, making it difficult to get a good night’s sleep. Overall, great staff and location, but the breakfast and bedding fell well below five-star expectations.

Had a very enjoyable stay at this property. It was clean and tidy and had the best view! Ray was amazing to deal with. Would be very happy to stay again.