Ossela Vacations from ￥329,552

Please take this review seriously, my wife and i spent 5 nights at this hotel and i cannot tell you just how amazing this experience brought us joy. The staff was absolutely outstanding, big shout outs to Bruna, Sofia, Suraya and Thomas for their outstanding service. The rooms and amenities are impeccable. The breakfast was outstanding, the spa outstanding, the location, outstanding. I travel quite a bit and can tell you that this was a true 5 star stay. Thank tou Laurence and Judith

We booked one night for three adults and paid $279.26, expecting a comfortable stay. We arrived at 10:30 a.m. and accepted that the room would not be ready until 3 p.m. We only asked to complete the check-in paperwork in advance. We asked again at 1:45 p.m., explaining that we had a tour at 2 p.m. and would return late. The receptionist refused both times, and I found her attitude unfriendly. We returned exhausted at 11:30 p.m. and had to complete the entire registration process. The reservation advertised a sofa bed, but the room had a king bed and what appeared to be a fold-out chair. My husband slept on the chair while my sister and I shared the bed. We are not young adults, and this was uncomfortable. For the price we paid, we expected better service and a comfortable sleeping arrangement for all three guests.