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Reviews of Smile Hotel Shinosaka

3 out of 5
Smile Hotel Shinosaka
6-1-11 Nishinakajima, Yodogawa-ku, Osaka, Osaka

Reviews

9.4

Exceptional

Rating 10 - Excellent. 156 out of 218 reviews" "
Rating 8 - Good. 50 out of 218 reviews" "
Rating 6 - Okay. 6 out of 218 reviews" "
Rating 4 - Poor. 4 out of 218 reviews" "
Rating 2 - Terrible. 2 out of 218 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property, close to public transport and restaurants. Clean rooms and plentiful amenities. Would reccommend !
Response from Smile Hotel Shin-Osaka Front on May 22, 2024
「I am really happy to hear you say that you would recommend this hotel!」Thank you very much for staying at Smile Hotel Shin-Osaka.The location is highly recommended as there are three train stations and a downtown area nearby.We are also relieved to hear that you had no inconvenience during your stay.I think there are still some areas where we are lacking, but we will continue to work hard every day to make our customers even more happy.If you are in the area, please visit our hotel.All of our staff are looking forward to seeing you again.

10/10 Excellent

Gustavo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to subway line. Newer hotel
Stayed 4 nights in May 2024
Response from Smile Hotel Shin-Osaka Front on May 21, 2024
Thank you very much for staying at Smile Hotel Shin-Osaka.We are very pleased to hear that you were satisfied with your stay.We know that there are still some things that we have not been able to perfect, but all of us at Smile Hotel Shin-Osaka will continue to work hard to make our hotel even better.We hope you will visit us again when you come to Osaka. We look forward to welcoming you to our hotel.

10/10 Excellent

Makenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room we stayed in was super nice for two people to stay in. It felt so clean and we never had an issue hearing other hotel guests while in our room. The workers were also very kind and patient and did their best to accommodate through the language barrier. There were also a lot of nice restaurants around the hotel we loved to eat at, so we are glad we stayed there and got that opportunity.
Stayed 4 nights in May 2024
Response from スマイルホテル新大阪 フロント on May 19, 2024
We are really happy."Thank you very much for choosing Smile Hotel Shin-Osaka.We are sure there are still some things we have not done well, but we will make every effort to please our guests even more,We look forward to welcoming you back to our hotel when you are in the neighbourhood again.We look forward to welcoming you again.Smile Hotel Shin-Osaka Front desk

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Very clean. Very close to subway and Shin-Osaka station, very convenient to travel anywhere. Staffs arevery helpful and courteous.
Stayed 5 nights in May 2024
Response from fronto Phuong on May 16, 2024
Dear MrTUAN VUThank you very much for staying at Smile Hotel Shin-Osaka.As we are a Smile Hotel, all of our staff strive to provide services that will make our guests leave with a smile, so we are really happy that you were satisfied with your stay.We believe that there are still some areas where we are lacking, but we will continue to work hard every day to make our customers even more happy, so we hope that you will visit us when you are in the area.All of our staff are looking forward to seeing you again.Smile Hotel Shin-Osaka Front

10/10 Excellent

Mazmu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at this hotel! Staff were very courteous and the area was very quiet and safe. I will say it was about a 20 minute or more train ride to the more exciting parts of Osaka. It might be easier to stay more central if you mind the commute, but for the price I paid for this hotel, I didn’t mind the commute. Definitely recommend this place to others if you’re looking for a comfortable place to stay in Osaka!
Stayed 3 nights in Apr 2024
Response from Smile Hotel Shin-Osaka Front on May 14, 2024
「We are very happy to hear that you recommend our hotel for your stay in Osaka!」Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad to hear that you liked the hotel's location and staff.We will do our best to help you have a wonderful time at our hotel again next time.We look forward to serving you at our hotel as your regular lodging in Osaka.All of our staff are looking forward to seeing you again.

10/10 Excellent

Charley

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to 3 different train stations. All local food places were delicious! Everything within walking distance including convenience stores, grocery stores, restaurants, banks, etc. Beds were super comfy, hotel was clean and the laundry room is a huge plus! Would stay here again.
Stayed 6 nights in Apr 2024
Response from Smile Hotel Shin-Osaka Front on May 9, 2024
We are most encouraged when we hear from our guests that they want to stay here again!"Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad that you had a comfortable stay without any inconvenience.There are many restaurants within a 4-minute walk from the hotel and it is close to the station, so we hope it was convenient for you.We are sure that there are still some things that we have not done well, but we will continue to make every effort to improve our services.We look forward to welcoming you again.

10/10 Excellent

Darlene

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- My favourite hotel out of all the hotels we stayed in. Clean, refreshing, new, good view, English speaking staff, helpful staff, able to ship our luggage to our next hotel, great amenities, fresh towels daily. - Walk to the station is manageable. About 5-10 minute walk. - There is a laundry service in another floor, robes to grab outside to wear in your room. (Dryer didn’t completely dry our clothes tho…) - I loved our private washroom, and the tub! They also give you a bath powder (already in the washroom), for those who possibly want to have a soak… and a skincare set! - Price is cheap too. Rating this hotel 5/5
Stayed 3 nights in Apr 2024
Response from Smile Hotel Shin-Osaka Front on May 7, 2024
Thank you for staying at Smile Hotel Shin-Osaka.We are very happy to hear that you are satisfied with your stay. We will not rest on our guests' words, and all of us at Smile Hotel Shin-Osaka will do our best to make the hotel even better.We look forward to welcoming you back to our hotel again when you are in Osaka.

10/10 Excellent

Gillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 5 nights in May 2024
Response from Smile Hotel Shin-Osaka Front on May 6, 2024
All the staff look forward to using your service again!'' Thank you very much for staying at Smile Hotel Shin-Osaka. We are glad that you enjoyed your stay with us. We believe that there are still some areas where we are lacking, but we will continue to work hard every day to make our customers even more happy, so we hope that you will visit our hotel when you are in the area.

10/10 Excellent

Jenson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great place near train station. Super clean well managed will be back.
Stayed 16 nights in Apr 2024
Response from Smile Hotel Shin-Osaka Front Desk on Apr 29, 2024
Thank you very much for staying at Smile Hotel Shin-Osaka.We are relieved to hear that you had a relaxing stay with us.We are sure there are still things we can do better, but we will continue to make every effort to please our guests, and we look forward to serving you when you visit our neighbourhood.Sincerely

10/10 Excellent

Teerada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Fit well with 2 people. Walking distance to Shin Osaka station.
Stayed 3 nights in Apr 2024
Response from Smile Hotel Shin-Osaka Front desk on Apr 29, 2024
Thank you very much for staying at Smile Hotel Shin-Osaka.We are relieved to hear that you had a relaxing stay with us.We are sure there are still things we can do better, but we will continue to make every effort to please our guests, and we look forward to serving you when you visit our neighbourhood.Sincerely

10/10 Excellent

Mei Kei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am happy to stay in this newly built chained-hotel, it is very clean, good facilities, modern design, excellent service, very nice and helpful staff, and just 2 mins from the metro station, and 2 stops to Umeda Station. There are a lot of eateries surrounding the hotel with a more affordable price than in the tourist districts and no need to queue. The environment is quiet and clean, very cozy and relax, some other chain hotels are situated there too. I must stay in Smile Hotel again when I visit Osaka again.
Stayed 2 nights in Apr 2024
Response from Smile Hotel Shin-Osaka Front on Apr 23, 2024
「We are glad to hear that you had a relaxing stay!」Thank you very much for staying at Smile Hotel Shin-Osaka.We are also very pleased to hear your kind words about the simple, modern décor of the hotel and the staff.There are several popular local restaurants in Osaka near the hotel, so please ask our staff for recommendations the next time you visit us again!Finally, we are really honoured that our lovely guests would like to stay with us again.Our staff will work hard to further improve our services to ensure that your next stay will be to your complete satisfaction.All of our staff are looking forward to seeing you again.

8/10 Good

Kawehilani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 2 nights in Feb 2024
Response from Smile Hotel Shin-Osaka Front on Apr 21, 2024
Thank you so much for your review!"Thank you very much for staying at Smile Hotel Shin-Osaka.We are very happy to hear that you had a comfortable stay with us this time.We hope you enjoyed sightseeing in Osaka.All of our staff are looking forward to seeing you again.

10/10 Excellent

Harold Kevin Hijastro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we’ve stayed at in all of Japan. Very clean, spacious rooms and very kind, knowledgeable staff. Walking distance to two family marts, one 711 and one Lawson. Very close walking distance to some of the best yakitori restaurants in the country. Also walking distance to two subway stations. Also very nice that they have laundry and dryer for guest to use. Aside from all the amenities, the staff makes this hotel the best.
Stayed 7 nights in Apr 2024
Response from Smile Hotel Shin-Osaka Front on Apr 21, 2024
「We are glad to hear that you had a pleasant stay in the surrounding area of our hotel.」Thank you very much for staying at Smile Hotel Shin-Osaka.I think there are still some areas where we are lacking, but we will continue to work hard every day to make our customers even more happy.If you are in the area, please visit our hotel.All of our staff are looking forward to seeing you again.

8/10 Good

Charvina

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train and resturants. Clean nice view.
Stayed 9 nights in Apr 2024
Response from Smile Hotel Shin-Osaka Front on Apr 19, 2024
「We are glad to hear that you had a pleasant stay during your stay.」Thank you very much for staying at Smile Hotel Shin-Osaka.The front desk will be happy to recommend restaurants in the area, so please feel free to contact us the next time you are in the area.I hope you also enjoyed your visit to Osaka.I think there are still some areas where we are lacking, but we will continue to work hard every day to make our customers even more happy.If you are in the area, please visit our hotel.All of our staff are looking forward to seeing you again.

10/10 Excellent

Ghazala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff both housekeeping and front desk staff.
Stayed 10 nights in Apr 2024
Response from Smile Hotel Shin-Osaka Front on Apr 24, 2024
「We are truly honoured that you were very satisfied with our staff.」Thank you very much for staying at Smile Hotel Shin-Osaka.If you visit Osaka again, the front desk staff can recommend restaurants and other places to eat and drink, so please do not hesitate to use our hotel.We will not rest on the words of our customers and will continue to work hard to provide better service in the future.If you are in the area, please visit our hotel.All of our staff are looking forward to seeing you again.

10/10 Excellent

Kien hong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and reasonable price hotel, staff are very friendly. It a 3 staff hotel but 5 star hotel service provided to the guest. Location is good especially nearby have a 24 hrs Japanese restaurant facing the main road. Thanks to the manager and his team member great hospitality.
Stayed 4 nights in Apr 2024
Response from Smile Hotel Shin-Osaka Front desk on Apr 18, 2024
Thank you very much for your stay at Smile Hotel Shin-Osaka.We are very happy to hear your compliments about our staff, and we are all very encouraged by your kind words.We know that there are still some things we could do better,We will continue to do our best to make your stay as comfortable as possible, and we look forward to welcoming you to our hotel when you come to the neighbourhood.Sincerely

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, roomy, clean room with very reasonable pricing. Friendly and courteous staff. Close by to convenient stores. 10 minute walk to JR train station. Will definitely book again when traveling to Osaka.
Stayed 5 nights in Apr 2024
Response from Smile Hotel Shin-Osaka Front on Apr 17, 2024
「It is our greatest pleasure to hear you say, "I would like to use your services again.」Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad to hear that you liked the price and location very much.We are also pleased to hear such kind words from our staff!I think there are still some areas where we are lacking, but we will continue to work hard every day to make our customers even more happy.If you are in the area, please visit our hotel.All of our staff are looking forward to seeing you again.

10/10 Excellent

Paul John Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, staff is very welcoming and easy to talk to they can also speak good english. Very clean rooms and they give you fresh towels everyday.
Stayed 5 nights in Mar 2024
Response from Smile Hotel Shin-Osaka Front Desk on Apr 5, 2024
Thank you very much for your stay at Smile Hotel Shin-Osaka.All of our staff are very pleased to receive your compliments. We will continue to work hard to make the hotel even better.We look forward to welcoming you to our hotel when you come to the neighbourhood.We look forward to welcoming you again.

6/10 Okay

Chiew Xuan

Traveled with partner
Disliked: Amenities
Has flies in the room. No daily cleaning. Need to put rubbish and towels outside on a daily basis. If u stay more than 4 days then they will clean on the 4th day. Takes more than 10 mins to Shin Osaka station.
Stayed 3 nights in Mar 2024
Response from Smile Hotel Shin-Osaka Front Desk on Apr 5, 2024
Thank you very much for choosing Smile Hotel Shin-Osaka.We are very sorry for the inconvenience and discomfort caused by the cleaning of your room and the flies.From the perspective of the SDGs, the hotel has set a cleaning schedule of once every three nights, but if you would like us to clean your room, please ask at the front desk.Regarding the train station, Nishinakajima-Minamikata Station is a 5-minute walk from the hotel, so we hope that you will use that station as well.We will continue to strive to improve our services, so if you have any questions during your stay, please do not hesitate to contact us. We look forward to welcoming you again.

10/10 Excellent

Horace

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff The room was a good size and very clean.We would stay again.
Stayed 3 nights in Mar 2024
Response from Smile Hotel Shin-Osaka Front Desk on Apr 5, 2024
Thank you very much for choosing Smile Hotel Shin-Osaka.We are delighted to hear that you enjoyed your stay with us. We are also very grateful for your kind words about our staff. We will continue to strive for further improvement of our services, so if you have any questions or concerns during your stay, please do not hesitate to contact us. We look forward to welcoming you again.

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet neighborhood, helpful, friendly & wholedome staff. Relatively new building
Stayed 5 nights in Mar 2024
Response from Smile Hotel Shin-Osaka Front on Apr 2, 2024
Thank you very much for staying at Smile Hotel Shin-Osaka.We are very happy to hear that you enjoyed your stay this time.We are also very grateful to receive such kind words regarding the staff's response.We will continue to strive to further improve our services, so please feel free to let us know if you have any questions during your stay.All of our staff are looking forward to seeing you again.

10/10 Excellent

Francisco

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near Shin-Osaka Station. Short walk from and to, be sure to look for Exit number six(it's near the Midosuji Subway entrance). Rooms are comfortable and with great space. Bathroom is clean and amenities are great too. Great for travelers using the Shinkansen and a short ride to Osaka and Kyoto. Would definitely stay again.
Stayed 6 nights in Mar 2024
Response from Smile Hotel Shin-Osaka Front on Apr 1, 2024
Thank you very much for staying at Smile Hotel Shin-Osaka.All of us at Smile Hotel Shin-Osaka are very pleased to hear that you are very satisfied with your stay.We will continue to work hard to make our hotel even better for our guests.We hope you will visit our hotel again when you come to the neighbourhood.

10/10 Excellent

Anda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from スマイルホテル新大阪 フロント on Mar 31, 2024
Thank you very much for staying at Smile Hotel Shin-Osaka.We hope that your trip to Osaka was a pleasant and memorable one.We are sure there are still some things we have not done well, but we will continue to make every effort to please our guests even more,We look forward to welcoming you to our hotel when you come to the neighbourhood.      We look forward to welcoming you again.      Smile Hotel Shin-Osaka Front desk

10/10 Excellent

Geok Choo Janice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple clean hotel. Quiet surrounding. Will be best to have water dispenser at certain floor. Also can provide body lotion in room.
Stayed 8 nights in Mar 2024
Response from Smile Hotel Shin-Osaka Front on Mar 29, 2024
Dear Geok Choo JaniceThank you very much for staying at Smile Hotel Shin-Osaka.We are very happy to hear that you were satisfied with your stay. We will take your comments into consideration and all of our employees will do our best to make the hotel even better.We sincerely look forward to welcoming you back to our hotel.

8/10 Good

Yi Ning Cherry

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean and the staff there are good. The coin washers and dryers are not enough but most services are still available.
Response from Smile Hotel Shin-Osaka Front desk on Mar 28, 2024
Thank you very much for staying at Smile Hotel Shin-Osaka.We are very happy to receive such kind words from you, as we put a lot of effort into beautifying the hotel so that our guests can spend a pleasant stay with us.We are also very pleased to hear your compliments about our staff.We apologise for the inconvenience caused by the lack of coin washers.We are sure that there are still things we can do better, but we will continue to make every effort to please our guests, and we look forward to welcoming you to our hotel when you come to the neighbourhood again.

8/10 Good

Allysen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and felt new. Cleaning is every 3 days and it wasnt a problem. Nishinakajima minamigata station was about 5mins away and easy to get to. Restaurants felt scarce but convenience stores were close. I'd stay here again. Felt larger than most hotels in tokyo.
Stayed 3 nights in Mar 2024
Response from スマイルホテル新大阪 フロント on Mar 25, 2024
「We are truly thrilled that you would like to stay with us again!」Thank you very much for staying at Smile Hotel Shin-Osaka.I am relieved to hear that you had no inconvenience with our cleaning system.The Nishinakajima-Minamikata Station area, a 5-minute walk from the hotel, is a busy downtown area with a variety of restaurants to choose from!We are so glad that our lovely guests liked the hotel again.All of our staff are looking forward to seeing you again.Smile Hotel Shin-Osaka Front

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, friendly helpful staff, modern, well maintained and comfortable, very handy for Shin-Osaka for bullet trains and local metro connections into Osaka, but also had some local dining options as well.
Stayed 3 nights in Mar 2024
Response from Smile Hotel Shin-Osaka Front on Mar 21, 2024
"We are very happy to hear you say "Very nice hotel!""Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad to hear that you had a pleasant stay with us.The hotel is only a 10-minute walk from Shin-Osaka Station, so we hope you will make use of it as a base for sightseeing in Osaka.We will continue to make efforts to improve our services so that our guests will be even more satisfied in the future.We look forward to serving you when you visit our neighborhood.

8/10 Good

MO SUI

Liked: Cleanliness, staff & service
No much restaurant choose. No big supermarket around there.
Stayed 4 nights in Mar 2024
Response from Smile Hotel Shin-Osaka Front Desk on Mar 16, 2024
We apologize for the inconvenience caused by the breakfast room.We are now preparing to reopen for business. We hope you will be able to use the breakfast room when it reopens.There is no large supermarket in the vicinity, but we can direct you to a 24-hour supermarket near the station.If you have any questions about the surrounding area, please contact the front desk. Please feel free to ask any questions.Smile Hotel Shin-Osaka Front Desk

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommended this hotel. Their service is the best
Stayed 4 nights in Mar 2024
Response from Smile Hotel Shin-Osaka Front Desk on Mar 16, 2024
Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad to hear that you had a pleasant stay with us.We are sure there are still things we can improve on, but we will do our best to please you even more in the future, and we look forward to serving you when you visit our neighborhood.We look forward to serving you again.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly didn’t expect a 3 star hotel to have such a well thought out provision of everything required. And Japanese hospitality really shone through the staff at the hotel.
Stayed 1 night in Mar 2024
Response from Smile Hotel Shin-Osaka Front on Mar 7, 2024
I am almost moved to tears by so many compliments.Thank you very much for staying at Smile Hotel Shin-Osaka.We are very happy to hear that you had a very comfortable stay with us this time.We would be more than happy if you could feel the goodness of Japan even a little.We are sure that there are still some things we have not been able to accomplish, but we will continue to strive to improve our service even more in the future, and we look forward to your continued visit to Osaka.We look forward to welcoming you again.Smile Hotel Shin-OsakaFront

10/10 Excellent

yuika

Liked: Cleanliness, staff & service, property conditions & facilities
系列店利用経験あり。リーズナブルですがスタッフの対応やお部屋の広さ綺麗さは多くの他のホテルより断然良いです。
Stayed 1 night in Mar 2024
Response from スマイルホテル新大阪 フロント on Mar 5, 2024
「今回のご滞在をご満足いただけた様子をお伺いでき安心いたしました。」この度はスマイルホテル新大阪にご宿泊頂き誠にありがとうございます。当館の価格帯や清潔感をお気に召していただけたご様子、また、スタッフのお褒めのお言葉をいただけて本当に嬉しく思います。まだまだ至らない点などあるかとは思いますが、これからもより一層お客様に喜んでいただけるよう日々精進して参りますので、お近くにお越しの際は当館をよろしくお願い申し上げます。またのご利用スタッフ一同心よりお待ちしております。

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was within walking distance of the subway.
Stayed 3 nights in Feb 2024
Response from Smile Hotel Shin-Osaka Front on Feb 21, 2024
"Thank you for choosing our hotel out of so many!"Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad to hear that you had a pleasant stay with us.As you mentioned, Nishinakajima-Minamigata subway station is the closest to our hotel.We are glad to hear that you found our hotel useful for sightseeing in Osaka.We will do our best to help you have a wonderful time at our hotel again next time you stay with us.We look forward to you again when you visit Osaka.

10/10 Excellent

Xuanxin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for travelers
Stayed 5 nights in Feb 2024
Response from Smile Hotel Shin-Osaka Front on Feb 14, 2024
We are glad to hear that you enjoyed your stay at our hotel.Thank you very much for staying at Smile Hotel Shin-Osaka.We are very relieved to hear that you had a pleasant stay with us.We will continue to make efforts to improve our services so that our guests can enjoy our hotel even more in the future.We look forward to serving you again when you come back to our neighborhood.

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay and was close walking distance to the station.
Stayed 4 nights in Feb 2024
Response from Smile Hotel Shin-Osaka on Feb 11, 2024
"I'm glad you had a pleasant stay!"Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad to hear that you were able to make use of our hotel as a base for sightseeing in Osaka.We will continue to make efforts to improve our services to further satisfy our guests, and we look forward to serving you when you visit our neighborhood.Thank you very much for your review.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Staff's English can be improved, but it doesn't bother me too much. Other than that, excellent cleanliness and definitely worth the price I paid for.
Stayed 1 night in Feb 2024
Response from Smile Hotel Shin-Osaka Front on Feb 10, 2024
「We hope your trip to Japan was a pleasant and memorable one.」Thank you very much for staying at Smile Hotel Shin-Osaka.We apologize for any inconvenience you may have experienced with the English language, but we are very happy to hear that you liked our hotel.We will continue to make daily efforts to improve our cleaning and service to provide a comfortable environment for our guests, and we look forward to your continued patronage of our hotel.All of our staff are looking forward to seeing you again.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT for the price!
I had a GREAT stay at this hotel! It was perfect for me traveling alone and not needing all the bells and whistles of a more expensive place. It's very modern, easy to find, close to the metro and convenience stores/restaurants. The room is small, but fine for one person who isn't spending much time in the hotel anyways. Also cleaning every three days, but again I'm not a messy person so it was fine for me. The bed was comfortable, the blanket was very nice, the window opened, and the water pressure in the bathroom was great. There is a delicious ramen place about 3 minutes away ('Ramen Uroko') where I went twice during my thee days. Also accidentally forgot to book a hotel for my 4th night, and I loved this place so much that I stayed that next night as well! They even let me stay in my same room with no hassle. 10/10 highly recommend and I would definitely stay here again!
Stayed 3 nights in Feb 2024
Response from Smile Hotel Shin-Osaka Front on Feb 7, 2024
“I am very happy with the perfect score!!”Thank you very much for using Smile Hotel Shin-Osaka.Also, thank you for taking the time out of your busy schedule to post a review.We are very happy and grateful to have received such positive evaluations in all aspects.We are relieved that we were able to help make your solo trip to Japan a wonderful one.Also, when you come to Japan, we will do our best to welcome you at the upgraded Smile Hotel Shin-Osaka.We look forward to welcoming you back to our hotel when you come to Osaka again.

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff who looked after us we'll, and comfortable rooms that were a good size. The bathtub was unexpected and great to have after big days of walking! -Also possibly the best smelling elevators in the world (IYKYK). Thanks for having us!
Stayed 3 nights in Jan 2024
Response from Smile Hotel Shin-Osaka Front on Jan 20, 2024
「We hope that your trip to Osaka was a pleasant memory.」Thank you very much for staying at Smile Hotel Shin-Osaka.We are truly honored to have made our wonderful customers so happy.Also,Although our hotel has a unit bath, we are relieved that there was no inconvenience.We appreciate your compliments regarding the elevator.We would like to do our best to help you have a wonderful time at our hotel next time as well.All of our staff are looking forward to seeing you again.

10/10 Excellent

Wing Yee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Smile Hotel Shin-Osaka on Jan 18, 2024
「 Thank you for your perfect rating 」Thank you very much for staying at Smile Hotel Shin-Osaka. We are glad that you had a comfortable stay. Please stay at our hotel when you come to Osaka.

10/10 Excellent

Kazuyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Smile Hotel Shin-Osaka on Jan 18, 2024
「 Thank you for your perfect rating 」Thank you very much for staying at Smile Hotel Shin-Osaka. We are glad that you had a comfortable stay. Please stay at our hotel when you come to Osaka.

10/10 Excellent

Kazuyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Smile Hotel Shin-Osaka on Jan 18, 2024
「 Thank you for your perfect rating 」Thank you very much for staying at Smile Hotel Shin-Osaka. We are glad that you had a comfortable stay. Please stay at our hotel when you come to Osaka.

10/10 Excellent

Anthony

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Smile Hotel Shin-Osaka Front on Jan 14, 2024
「I would be happy if your trip to Osaka was a pleasant memory.」Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad to hear that you did not experience any inconvenience during your stay.I think there are still some areas where we are lacking, but we will continue to work hard every day to make our customers even more happy.If you are in the area, please visit our hotel.All of our staff are looking forward to seeing you again.

10/10 Excellent

Nadir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very comfortable beds and pillows. Very clean and easily accessible.
Stayed 7 nights in Dec 2023
Response from Smile Hotel Shin-Osaka on Jan 9, 2024
“We are very honored to hear that you enjoyed your stay with us.”Thank you very much for staying at Smile Hotel Shin-Osaka.We are very happy to receive your compliments regarding our room.Our hotel is about a 10-minute walk from Shin-Osaka Station, so we recommend it as a base for sightseeing.We will not be complacent with the words we have received from our customers this time, and will continue to work hard to provide even better services.We look forward to seeing you again.

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Smile Hotel Shin-Osaka on Jan 9, 2024
“Thank you very much for your high evaluation!”Thank you very much for staying at Smile Hotel Shin-Osaka.We hope you enjoyed your stay this time.We will continue to strive to improve daily cleaning and service so that we can maintain a comfortable environment for your stay.Thank you for choosing our hotel as your regular accommodation in Osaka.

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Location: close to shin osaka and osaka metro line. Convenience stores all around walking distance Amenities: very comfortable beds with modern usb charging ports. Ample space and bath room Daily change in towels via exchange model. Other things like toothbrush etc can be DIY. Cleaning only done every four days. Laundry coin operated at two levels. Overall very happy with the stay.
Stayed 5 nights in Dec 2023
Response from Smile Hotel Shin-Osaka Front on Jan 8, 2024
"We are very happy to hear that you liked our hotel's location and rooms."Thank you very much for staying at Smile Hotel Shin-Osaka.It is very motivating for all of our staff to receive such compliments.We are not satisfied with the words we have received from our customers and will continue to strive to provide even better services.All the staff are looking forward to your next visit.Thank you for taking the time out of your busy schedule to post a review.

10/10 Excellent

Aldona

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and comfortable. The location was perfect for our needs. The staff were very helpful. Appreciated the 11am check out too.
Stayed 1 night in Dec 2023
Response from Smile Hotel Shin-Osaka Front on Jan 8, 2024
“We are glad that you enjoyed your stay with us.”Thank you very much for staying at Smile Hotel Shin-Osaka.We are relieved to hear that you were satisfied with your stay.We try to keep the rooms as clean as when we first opened!We will continue to work hard to make our customers happy.If you are in the area, please visit our hotel.All of our staff members are looking forward to seeing you again.

10/10 Excellent

Xiaoxing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Smile Hotel Shin-Osaka Front on Dec 13, 2023
「 thank you for your perfect rating 」Thank you very much for staying at Smile Hotel Shin-Osaka. We are glad that you had a comfortable stay.Please stay at our hotel when you come to Osaka.

10/10 Excellent

Michael Julius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Deal
It was very clean and modern, price was great and the size was a bit bigger than what we were use to seeing for this price point in Japan. Overall a great experience and would highly recommend. The station is very close and convenient.
Stayed 17 nights in Nov 2023
Response from スマイルホテル新大阪 フロント on Dec 6, 2023
「We are very happy that you liked everything about the hotel, including its interior, price, and location!」Thank you very much for staying at Smile Hotel Shin-Osaka.In addition, we are very honored to receive your comments such as "I would recommend you!".What motivates us more than anything is having wonderful guests stay with us.Thanks.I think there are still some areas where we are lacking, but we will continue to work hard every day to make our customers even more happy.If you are in the area, please visit our hotel.All of our staff are looking forward to seeing you again.Smile Hotel Shin-Osaka Front

8/10 Good

Shruti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property with walkable distance from shinosaka station
Stayed 3 nights in Nov 2023
Response from スマイルホテル新大阪 フロント on Nov 26, 2023
「Our hotel is the perfect base for sightseeing in Kyoto, Hyogo, and Osaka! I can wholeheartedly recommend it.」Thank you very much for staying at Smile Hotel Shin-Osaka.We are relieved to hear that you were satisfied with your stay this time.We hope you enjoyed sightseeing in Osaka.I think there are still some areas where we are lacking, but we will continue to work hard every day to make our customers even more happy.If you are in the area, please visit our hotel.All of our staff are looking forward to seeing you again.Smile Hotel Shin-Osaka Front

10/10 Excellent

Rosemarie, Northlake

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly. Check-in is fast. I like that they have other services like the laundry family. Walkable to the train stations.
Stayed 3 nights in Nov 2023
Response from Smile Hotel Shin-Osaka Front on Nov 22, 2023
We will continue to strive to maintain this beautiful condition and provide our guests with peace of mind and relaxation.'' Thank you for staying at Smile Hotel Shin-Osaka. We are glad to hear that you were very satisfied with your stay. We will continue to strive to improve our services so that our customers can spend their time with peace of mind and comfort. If you have a chance, please come visit us again.We are looking forward to seeing you. Thank you for your post.Smile Hotel Shin-Osaka Front

10/10 Excellent

Piero

Stayed 1 night in Nov 2023
Response from Smile Hotel Shin-Osaka Front on Dec 13, 2023
「 thank you for your perfect rating 」Thank you very much for staying at Smile Hotel Shin-Osaka. We are glad that you had a comfortable stay.Please stay at our hotel when you come to Osaka.